--- description: Ontdek de plus- en minpunten van LiveHelpNow en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveHelpNow - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [LiveHelpNow](/software/99093/livehelpnow-suite) # LiveHelpNow Canonical: https://www.capterra.be/software/99093/livehelpnow-suite Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/99093/livehelpnow-suite?page=2) > Omnichannel platform voor klantenbinding: livechat, sms-tekstintegratie, supportticketbeheer, kennisbank, Facebook en meer. > > Oordeel: score van **4.6/5** door 72 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveHelpNow? Bedrijven die op hun website in contact willen komen met bezoekers om de klanttevredenheid, loyaliteit, het genereren van leads en online verkopen te verbeteren. LiveHelpNow is geschikt voor bedrijven van elke grootte, van startups tot ondernemingen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 72 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: LiveHelpNow - **Locatie**: Hatboro, VS - **Opgericht**: 2003 ## Commerciële context - **Beginprijs**: US$ 21,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Duits, Engels, Frans, Hindi, Portugees, Russisch, Spaans - **Beschikbare landen**: Verenigde Staten ## Functies - AI Copilot - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Beheer van verkooppipeline - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Geotargeting - Inboxbeheer - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Leads beheren - Leads vastleggen - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Third-Party Integrations - Transcripten/chatgeschiedenis - Voor de verzekeringsbranche - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ## Integraties (28 in totaal) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... en 13 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Uitgeverij software](https://www.capterra.be/directory/20020/publishing-and-subscriptions/software) - [Knowledge Base Software](https://www.capterra.be/directory/32454/knowledge-base/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (986 reviews) 5. [Salesforce Service Cloud](https://www.capterra.be/software/136189/salesforce) — 4.5/5 (821 reviews) ## Reviews ### "LiveHelpNow was very easy to integrate into our website as a live chat feature." — 4.0/5 > **Geverifieerde reviewer** | *14 juni 2018* | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast. There are a lot of options that make this product work for small to large businesses. The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. > > **Minpunten**: By default the JavasScript you include on your website continuously sends polling requests on a regular basis. This is for the feature where you can reach out to people on your website. I had the development team disable this for out account as it was a feature we didn't want to use and they did so quickly. > > The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand. ----- ### "Best economical chat app in the market" — 5.0/5 > **Mark** | *31 januari 2018* > > **Pluspunten**: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google. > > **Minpunten**: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option. ----- ### "Clunky, but good for the price." — 3.0/5 > **Geverifieerde reviewer** | *13 juni 2018* | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: My organization uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. > > **Minpunten**: They should come with Admin licenses so I don't have to pay for 1 license per account I am managing. ----- ### "one of the best customer service i ever experience" — 5.0/5 > **adrian** | *15 maart 2022* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service > > **Minpunten**: nothing really so far im new at this and going to keep on going > > it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it ----- ### "Large call center, life saver" — 5.0/5 > **John** | *15 juni 2018* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ability to support customer using any channel (Chat, SMS, Phone, Email, Facebook, Twitter, etc) is absolutely indispensable. All records are stored and easily pulled up during the conversation. For example SMS chat started by a customer with LHN showing all previous conversations by the same customer which were done in the past by email, chat, phone, facebook, etc giving us full picture and enabling us to provide the best customer service we can. Just awesome > > **Minpunten**: Would love to see themes added to the operator console. Not sure what else I can point out here, the software is simply done by someone who knows call center business. > > Multi brand support with ease ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/99093/livehelpnow-suite?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/99093/livehelpnow-suite) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens