Spotler CRM

Really Simple CRM is, in fact, Really Simple!

Pluspunten:

This is an easy to use, easy to implement CRM product. It is cloud based, and a great value product!

Minpunten:

There's no initial integration to any of our other systems. We leave it on an island for our sales folks to focus on their pipelines and contacts.

Wonderful organization for customer evidence, effective email management and sales track

Opmerkingen: RSS.CRM simplifies our customer data management and communication processes. With its help, we can easily classify and respond to emails, schedule promotional offers, and gather valuable data about customers' interactions.

Pluspunten:

RSS.CRM is a valuable tool for organizing and accessing all customer data and communication lists in one place. It offers excellent customer relationship management and email management features, which are essential for obtaining new opportunities. With RSS.CRM, it is easy to add detailed information to each record, including contact details and notes. Assigning tasks also helps in tracking and sharing ideas among team members, which enhances interaction with customers and creates new ways to develop customer relationship management. The integration with various email systems enables organized responses to customer requests and sending promotional offers. Additionally, RSS.CRM reports help in tracking opportunities, linking them to campaigns, identifying products to develop, and constantly consulting marketing strategy.

Minpunten:

Allocating certain fields when creating menus can be challenging, and I believe there is potential for further enhancements and automation in the process of tracking and sending emails to improve its effectiveness.

New user

Pluspunten:

It gives me one place to store contacts and partner information

Minpunten:

Email marketing is not streamlined and set up takes longer than it should

A straight forward system

Opmerkingen: Really simple systems has been a great addition to our organisation, as it has significantly increased trackability and improved productivity. The system's user-friendly interface made it easy for our team to manage customer information, track leads and opportunities, and generate reports. By centralising all customer interactions and activities in one place, we can quickly and easily access important data and provide better customer service.

Pluspunten:

The system has been amazing for tracking workflows within our team, particularly where staff are working in different locations and at different times. Handover for absence has become easier to manage and has resulted in better client interactions.

Minpunten:

The email sync is great, however, emails do not display in an easy-to-read format. Autosync logs emails as block text, instead of in the form they send out via Outlook. This makes reviewing previous emails incredibly difficult.

Great System

Opmerkingen: Fabulous

Pluspunten:

easy to use and tracks my workload well

Minpunten:

nothing, it is extremely effective and efficient to use

All in One Place

Opmerkingen: The CRM is used in every aspect of the business - marketing, sales & data management of prospects & clients.

Pluspunten:

I have hundreds of clients and with a click of the button, I may locate a name and all their information. Any time, I choose to add a data field, the response is quick. The reports help me track growth and opportunities. Really Simple Systems has chelped me manage my business.

Minpunten:

I wish that there was a way to scroll through client names without input each time.

Does what it says on the tin

Opmerkingen: Very good, particularly the customer support which has been excellent

Pluspunten:

Good value for money and covers all the areas I need in a CRM system

Minpunten:

Bit clunky in places but overall it's good

I enjoy Really Simple!

Opmerkingen: It takes time to learn the basics but once you've started using it, the system becomes more user friendly

Pluspunten:

The simple organization and access to client files / reports

Minpunten:

The language. Some metrics and reports seem to be categorized with more European terms; not all reports or metrics are easy to understand at first.

Does what it says on the tin

Opmerkingen: Generally like it and recommend it to clieents as a starter.

Pluspunten:

Simple to learn and use on a daily basis

Minpunten:

1. Inability (due to how set up) to pull a rteport with all account and contact details together.2. Delete and Edit Buttons should be the other way round - why have delete as a first option? Mostly I would be editing not deleting....3. When aditng a new account, the Vomments Box could be long and thin not short and fat - it pushes the page off the screen unnecessarily - and there is nothing else preventing this length of box...4. Recent price change has made one client want to change product...

The CRM that evolves as your business does

Opmerkingen: I would recommend this to anyone starting up a business.

Pluspunten:

Good support Literally grows in ability and function with your business

Minpunten:

Would be helpful to be able to format fonts in system (bold, italic, highlight etc)The server can be a bit slow

great system

Opmerkingen: very user friendly, really straight forward

Pluspunten:

great system, very user friendly. email marketing is really straight forward to use

Minpunten:

no all round good system, was impressed would recommend

From a new user....

Opmerkingen: Simple to use - cost effective.

Pluspunten:

Easy to import contacts and keep updated

Minpunten:

Doesn't manage inbound e-mail as i hoped it would

No more spreadsheets or notebooks!

Opmerkingen: I'm able to look up things really quickly online, contact performers, etc. Everything is there at the touch of a button

Pluspunten:

I've applied RSS CRM to hold performer details for my events. So easy to set up, manipulate and use. I've recommended it to fellow promoters who are now starting to see the benefits.

Minpunten:

Not sure just yet. Everything takes time to iron out the glitches - but so far so good.

Right fit for our needs

Pluspunten:

This CRM is a good starting point for what we needed to track client relationships and new leads. It's not complex and easy to learn.

Minpunten:

The CRM system is fairly customizable, though I wish I could customize a few more main screen metrics.

Ease of use

Pluspunten:

Easy to navigate and use. Opportunities tracking is good.

Minpunten:

In terms of functionality it can be relatively basic

crm

Pluspunten:

Relevantly easy to use. I missed the training sessions so it would be beneficial if you invite me to them again please.

Minpunten:

It can take time to load sometimes, however, please add me to the webinars as I am keen to learn more.

Review of RSS

Opmerkingen: Overall a really good service; we are aware that there are more complex systems available - for a lot more money - but our needs are quite simple and this platform fulfills our needs for this point in time.

Pluspunten:

We didn't really know what we wanted when we implemented RSS other than an easy to use database for all prospects and clients. And that is exactly what was delivered. The support guys have been fantastic at working with me to tweak the fields and make this fit for purpose for a business that sells a service rather than products. The report function is easy to use, and the marketing suite is ok but I dont use it enough to feel overly confident in my abilities. I have to relearn every time I use it.

Minpunten:

It would be great if we could email from within the software.

Simple & Easy to Use Visual CRM System

Opmerkingen: TMS Software as a business have the complete assurance of a visual sales pipeline and opportunities so the business in these difficult times is safe and sound with future business identified, qualified and with a good chance to close and become a client, all done in Really Simple Systems CRM

Pluspunten:

Easy to access all the data areas from account, lead and opportunity, all available on 1 screen view

Minpunten:

Integration to email systems and other 3rd party systems

Does just what it promises, quickly and cheaply. Very easy to learn and good training too.

Opmerkingen: As a micro business owner, I have to do everything from developing to sales and marketing, and I suspect like many geek-run businesses like mine, I love the first part and loathe the latter. I'd found a few tools that do a limited number of things very well and help my business in other ways, like Trello, Toggl, gmail and so on, but I was struggling to find a CRM equivalent.
I'd tried a few SAAS cloud solutions that would have been overpriced, and I tried installing a couple of open source solutions like SuiteCRM which proved to be way over the top and bloated for my needs. Finally I hit upon RSS CRM and we were the perfect match. I went to their first user conference earlier in 2016, and what impressed me greatly was not only how good and enthusiastic the CEO and his staff were, but also the other customers.
I'd already experienced support via both phone and email (even though I was on the free plan at the time), and it was nice to actually meet the team for real, and know that they aren't outsourced from some sweatshop in a distant place. It's a UK company with a "proper" UK phone number, although there are support offices in other countries too, to account for the timezones which is good.

Pluspunten:

The freemium model is enough to get anyone new to CRM started quickly. It's all "pay as you go", and you can bolt features on as needed. I wanted something that tells me what, when and how I did something, to whom and when, what the outcome was, and will then nag me to do the next thing. And, for me, RSS does all that perfectly. They also run free webinars which are also recorded in case you can't make it on the day. These are worth watching - I found I was missing several tricks and now get even more out of the system. I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.

Minpunten:

All of that said, yes, the interface does look a little tired. However, I've seen the new version which should be launched by late summer 2016 and it's really impressive. They've rewritten it with a responsive interface which works much better than the current version on a mobile. Because the underlying functionality won't be changing significantly, they're going to let users initially choose whether to be "early adopters" of the new interface, which is a nice touch as change sometimes scares people!

I think it is absolute quality and value for money, and easy to use

Opmerkingen: I think they are an impressive team with a great product.. As I said, they got all the core elements right to make it a fantastic choice, especially for the SME market..

Pluspunten:

Superb CRM for doing the basics really well and giving you a lot of power for your pounds/Dollars. Support is quick and efficient, I have set up, integrated and modified and added data to an account and had it up and running inside 48 hours... How's that for ease of use!!

Minpunten:

having sat here trying to think that one out, I don't have a con... or at least I haven't found one yet!

The Best CRM System Out There!

Opmerkingen: Excellent!

Pluspunten:

Ease of use is very important to our organisation and RSS CRM scores very high in this regard. The system is also very intuitive to setup and edit on an as neede basis. The marketing and sales funnel tools are really helpful to the entire team.

Minpunten:

Maybe the email integration could have been designed a little better and easier to use.

Their software is great for my small business

Pluspunten:

I dealt with [SENSITIVE CONTENT] who was very helpful in the initial setup phase. I have used it to adapt the paretto 80/20 theory across my client data base and also as a time management saver and priority task planner. Also use for billing follow ups and rating of clients according to my paretto rating theory! Really Simple Systems was the last package i came across as all others i viewed did not have the user friendly style of RSS. Need to improve on how i use the reporting section but hope that comes with ongoing use of the site. With out doubt one of the best software packages i have ever used and also very cost effective to implement . It has made my business more efficient and profitable too.

Minpunten:

Nothing to note during my initial setup.

Great for small businesses and start ups

Opmerkingen: Generally positive during day to day use.

Pluspunten:

The user interface is easy to use and understand and the system is fully featured for the needs of most SMEs

Minpunten:

The marketing email designer lacks detailed customisation and it has a lack of formatting features.

RSS Good for a small business

Pluspunten:

Generally most things are easy to use. But as we have grown the task to keep it all ship shape is not easy... probable a revamp needed.

Minpunten:

Could be better for making lists, and more integrations. Not sure if connects to LinkedIn or Twitter, that would be useful. Be good if could intergrate with Outlook better so there is just one system.

Really Simple Systems CRM

Pluspunten:

- Definitely the most straight forward and easy to use CRM I've had experience with. - makes tracking a ticket queue and related accounts a breeze - Friendly UI - Integrates well with email, billing, phone system, marketing and sales tools.

Minpunten:

- it doesn't have certain advanced features of other crms, but then that is the point