Wie gebruikt deze software?

SuperSaaS werkt het beste voor kleine en middelgrote bedrijven en particulieren, inclusief (maar niet beperkt tot) evenementen, fitness, onderwijs, salons, huisdierenverzorging, therapeuten, werving, rondleidingen, yogalessen, enz.

Gemiddelde scores

251 beoordelingen
  • In totaal 4.6/5
  • Gebruiksgemak 4.4/5
  • Klantenservice 4.7/5
  • Functies 4.4/5
  • Waar voor je geld 4.7/5

Productgegevens

  • Beginprijs US$ 8,00/maand
  • Gratis versie Ja
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
  • Training Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • SuperSaaS
  • http://www.supersaas.com
  • Opgericht in 2006

Over SuperSaaS

Flexibele, betaalbare oplossingen om je planning te beheren zoals jij dat wilt. Met SuperSaaS aan je zijde verspil je geen tijd met heen-en-weer e-mailen. Blijf 24/7 beschikbaar voor je klanten, stuur automatische sms/e-mailherinneringen, creëer wachtlijsten, aangepaste formulieren, accepteer online betalingen en tegoeden, synchroniseer agenda's, pas de lay-outstijl aan op je merk, integreer je website, ontwerp je eigen promoties, beheer de toegang, stel prijsregels in en nog veel meer. Beschikbaar in 34 talen. Meld je aan voor een gratis proefversie!

Functies van SuperSaaS

  • Afspraakherinneringen
  • Geautomatiseerde planning
  • Groepsplanning
  • Kalendersynchronisatie
  • Klantendatabase
  • Mobiele toegang
  • Multilocatie
  • Online betalingen
  • Online reserveren
  • Reserveringsbeheer voor kamers
  • Terugkerende afspraken
  • Afspraakplanning
  • Faciliteitsplanning
  • Geautomatiseerde planning
  • Groepsplanning
  • Klasplanning
  • Multilocatie
  • Personeelsplanning
  • Realtime planning
  • Reserveringsbeheer voor kamers
  • Resources plannen
  • Waarschuwingen/Meldingen

De nuttigste reviews van SuperSaaS

Reliable, Fast, Easy to Update

Beoordeeld op 21/5/2019
Andre Y.
President
Consumentendiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business.

Pluspunten: It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable.

Minpunten: The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it.

Antwoord van de leverancier

van SuperSaaS op 22/5/2019

Hi Andre,

Thank you for taking out the time to share your kind review and feedback. We're glad you're having a great SuperSaaS experience.

In order to avoid the confusion with the start time and end time, you can easily customize your email reminders to clearly state the start time. Here's a helpful blog post you can read to set it up: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks

Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you.

Kind Regards

Sneha Mittal

Customer Support Team

Great Scheduling Application

Beoordeeld op 11/5/2019
Geverifieerde reviewer
Senior Research Associate
Biotechnologie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: My overall experience with SuperSaaS is very positive. I set up 5 reservations calendars in very little time. My users had no problem figuring out to use it. It is easy to download schedules for accounting.

Pluspunten: SuperSaaS easy to set up and use. We have several devices that are used by a large user group and I like that in the application I can have a separate reservation calendar for each. I access the reservation calendars on my smart phone, on my laptop, and via my desktop computer. Our users like it because it is very straight forward to use. SuperSaaS is also very cost effective. It is also easy to compile past reservations for accounting.

Minpunten: SuperSaaS is not the best looking reservation calendar system, some might say that it is 'old' looking. Another unliked feature is how it chooses a random time when clicking to make a reservation. I haven't found out how to have it start with standard times.

Antwoord van de leverancier

van SuperSaaS op 13/5/2019

Dear Customer,

Thank you for taking out the time to share your review and kind feedback. I am glad you're having a great SuperSaaS experience.

You can easily configure the system to have only certain standard start time for appointments and you can find more information on how to configure this in our blog post: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas

Please feel free to reach out to us in case you have any questions and we will be happy to help you.

Kind Regards

Sneha Mittal

Customer Support Team

Happy with the product

Beoordeeld op 11/5/2019
Kelly L.
owner
Schoolleiding, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
4/5
Gebruiksgemak
3/5
Functies en functionaliteit
4/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: For a 2-person business where we are providing the actual services as well as doing all our own admin and student scheduling, this has been a great time saver, as well as reduces mistakes (more chance of double-booking when you do it manually). We would have to grow a few employees in size before it makes sense to hire an admin person, but this booking software would help in that situation as well, and in the meantime it helps us limit our own time spent on scheduling admin.

Pluspunten: Good basic functionality for the price point - saves us time and money over our old manual method. When comparing to other options, we liked the accessible price point and that was the main deciding feature for us. We don't sell from the software, but we like the fact that we could set that up in the future. Does allow some customization for logos and controlling user access and such, but still hoping for future upgrades to move between screens and student accounts more efficiently.

Minpunten: Does lack some efficiency pieces, like being able to go directly to a student account from a booked lesson time on the calendar. Does have fairly basic look to the calendar and occasionally new students have trouble figuring out at a glance which are the open times.

Studio scheduling

Beoordeeld op 30/10/2019
Shelley C.
Self employed
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We Love having our studio schedule online and it is very easy to use.

Pluspunten: Very Easy to use and the price is very reasonable. Also that it is not automatically published so we can be selective as to who we give the link.

Minpunten: More appointment reminder options. And a memo area to remind those that sign up of the cancellation policy.

BEST feature set... WORST frontend for customers

Beoordeeld op 8/7/2017
David G.
Developer / reseller
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
3/5
In totaal
2/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: As I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.

Pluspunten: The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.

Minpunten: All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind. The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform. The backend interface suffers from similar problems, but at least only admins can see them.
I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!

Antwoord van de leverancier

van SuperSaaS op 8/7/2017

SuperSaaS offer a plethora of options to tweak the end-user interface. Depending on the settings, end-users can make an appointment with a single click. But it is indeed possible to configure the system to ask them to manually type the time, and click through multiple forms. Whether that's a good idea is entirely in the hands of the person setting it up.

We are continually improving the system and we are also working on an updated interface that aims to address the concerns. However, the outdated look can partly be blamed on the fact that SuperSaaS will work on every browser, even very old ones. You don't want to lose business because your customer does not have the latest model phone and your shiny modern widget fails to load on his old device.

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