--- description: Ontdek de plus- en minpunten van HappyFox Help Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.be/software/83211/happyfox Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/83211/happyfox?page=2) > Ticketingsoftware voor de helpdesk waarmee je geen gedoe meer hebt en je vragen over klantenondersteuning eenvoudig kunt beheren vanaf meerdere kanalen. > > Oordeel: score van **4.6/5** door 93 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HappyFox Help Desk? Vooral gebruikt door teams voor IT, klantenservice, operationele en facilitaire activiteiten, HR, marketing en financiën. HappyFox is zeer veelzijdig, waardoor het uitstekend geschikt is voor bedrijven van elke omvang. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 93 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HappyFox - **Locatie**: Irvine, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 24,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Baskisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hindi, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Lets, Litouws, Nederlands, Noors, Oekraïens, Pools, Portugees, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, Bangladesh, België, Brazilië, Canada, Chili, Colombia, Denemarken, Duitsland, Egypte, Filipijnen, Finland, Frankrijk, Ierland, India, Indonesië, Israël, Italië, Japan en 25 meer ## Functies - Alerts/Escalation - Antwoordbeheer - Assets volgen - Auditing van problemen - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Callcenterbeheer - Catalog Management - Communicatie via meerdere kanalen - Contactenbeheer - Contentbeheer - Contract- en licentiebeheer - Dashboard - Discussions/Forums - Documentbeheer - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gebruikersbeheer - Gegevensbeveiliging - Gespreksanalyse - Inboxbeheer - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantendatabase - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Opdrachtenbeheer - Overdrachten en routering - Problemen bijhouden - Rapportage en analyse - Rich Text Editor - SEO-beheer - Samenwerkingstools - Taakbeheer - Task Automation - Tekstbewerking - Third-Party Integrations - Transcripten/chatgeschiedenis - Voor de verzekeringsbranche - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 7 meer functies ## Integraties (41 in totaal) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... en 26 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) - [Klachtenbeheer software](https://www.capterra.be/directory/30674/complaint-management/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.6/5 (792 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 juli 2018* | Entertainment | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Minpunten**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 juni 2022* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Minpunten**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "Terrible product unless you have the bare minimal needs" — 1.0/5 > **John** | *20 juli 2026* | Detailhandel | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: Their support is great, responsive and helpful. Even the AI chatbot provides good info. It looks nice. Robust API. > > **Minpunten**: Fundamental behavioral issues: - Searching for tickets is terrible. Sorting by relevance displays a baffling assortment of unrelated things. There are no smart controls like date\_before:. Making queues and filters are the suggested workaround, but they are time consuming and you'll end up with hundreds of them. - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - Merging tickets doesn't actually merge them, it just closes one and sends the latest message to the other. - When replying to a ticket created from an email, you can't properly include past messages so looping in new contacts with all of the context is impossible. - The automated ticket routing is very limiting and time consuming to set up. Some things, like automated ticket deletion, exist in the options but don't do anything. - Changing ticket contacts changes the appearance of the original message as if it was sent by someone different. As in, it displays the original message from sender A as if it came from sender B when you change the contact from A to B. - Communication from support to anyone in your company who isn't an agent means ticket contacts that are your coworkers rather than the customers, ruining the Contact Groups system. - The main ticket view will only list 50 tickets at a time meaning batch changes can only be done to 50 things at a time, and the update of those 50 can take minutes at a time. - The AI system does not provide reliable information so we don't use it at all. - It's overpriced, even at it's lowest tier. > > The fundamental features don't work well enough if they work at all. The basic tasks are time consuming to a ridiculous degree. I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 april 2022* | Detailhandel | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The software is very cheap and easy to use. > > **Minpunten**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- ### "HR Help Desk Administrator" — 4.0/5 > **Amanda** | *28 augustus 2020* | Detailhandel | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: We like that it is easy to use. It is rather simple and not overly complicated. > > **Minpunten**: The reporting is very challenging. I wish they had better reporting capabilities. 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