--- description: Ontdek de plus- en minpunten van Kayako en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.be/software/80775/kayako Page: 1 / 8\ Volgende: [Next page](https://www.capterra.be/software/80775/kayako?page=2) > Kayako – Eenvoudige livechat om snel verbinding te maken voor klantenservice via apparaten en platforms. > > Verdict: Rated **4.0/5** by 174 users. Top-rated for **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Kayako? Organisaties van alle soorten en maten – van microbedrijf tot onderneming – vertrouwen op Kayako om hun klantenservice te ondersteunen. ## Quick Stats & Ratings | Metric | Beoordelen | Detail | | **In totaal** | **4.0/5** | 174 Reviews | | Gebruiksgemak | 3.9/5 | Based on overall reviews | | Klantenondersteuning | 3.9/5 | Based on overall reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Based on overall reviews | | Functies | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Aurea - **Founded**: 2001 ## Commercial Context - **Prijsmodel**: (Free version available) (Gratis proefversie) - **Target Audience**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Portugees, Spaans - **Available Countries**: Australië, Canada, China, Duitsland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Alerts/Escalation - Assets volgen - Auditing van problemen - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Consumentgericht chatten in realtime - Contract- en licentiebeheer - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensvisualisatie - Kennisbankbeheer - Klantendatabase - Live chatten - Mobiele toegang - Offline formulier - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Third-Party Integrations - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ## Integrations (65 total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... and 50 more integrations ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18760 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1707 reviews) 5. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1748 reviews) ## Reviews ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 oktober 2024* | Computersoftware | Recommendation rating: 9.0/10 > > **Pluspunten**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Minpunten**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 januari 2025* | Bouwmaterialen | Recommendation rating: 9.0/10 > > **Pluspunten**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Minpunten**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- ### "Kayako - It filled a need, but was replaced" — 3.0/5 > **Barbara** | *27 juni 2022* | Hoger onderwijs | Recommendation rating: 3.0/10 > > **Pluspunten**: Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users. > > **Minpunten**: The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako. > > Kayako served it's purpose for several years and did a good job overall. ----- ### "Expensive for small companies, and sometimes buggy, but a great customer experience" — 4.0/5 > **Geverifieerde reviewer** | *10 februari 2021* | Informatietechnologie en -diensten | Recommendation rating: 7.0/10 > > **Pluspunten**: Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive. > > **Minpunten**: For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online\! > > Generally great experience for the end user, but could use some occasional polish. ----- ### "Kayako Review" — 4.0/5 > **Natale** | *22 mei 2025* | Informatietechnologie en -diensten | Recommendation rating: 5.0/10 > > **Pluspunten**: The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so things can be passed along. > > **Minpunten**: The main interface is clunky, sometimes tickets are slow to load in and notifications were easy to miss. > > It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent. ----- Page: 1 / 8\ Volgende: [Next page](https://www.capterra.be/software/80775/kayako?page=2) ## Links - [View on Capterra](https://www.capterra.be/software/80775/kayako) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data