--- description: Ontdek de plus- en minpunten van mHelpDesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Field service software](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.be/software/77264/mhelpdesk Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.capterra.be/software/77264/mhelpdesk?page=2) > De snelste, eenvoudigste en meest waardevolle software voor servicebeheer om alles te automatiseren, van het eerste klantcontact tot uitbetaling. > > Oordeel: score van **4.3/5** door 823 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt mHelpDesk? mHelpDesk is perfect voor gevestigde en groeiende kleine/middelgrote bedrijven die behoefte hebben aan een betere organisatie, mobiele toegang en efficiëntere plannings- en factureringsprocessen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 823 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.9/5 | Gebaseerd op alle reviews | | Functies | 4.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: mHelpDesk - **Opgericht**: 2009 ## Commerciële context - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Aanpasbare rapporten - Activiteiten volgen - Apparatuur bijhouden - Automatisering van bedrijfsprocessen - Beheer van technici - Beheer van vaste activa - Beschikbaarheidsbeheer - CRM - Contactenbeheer - Documentbeheer - Elektronische betalingen - Elektronische handtekening - Formulierbeheer - Foto's toevoegen & bewerken - Incidentenbeheer - Interactie bijhouden - Inventarisatie - Kalenderbeheer - Kalendersynchronisatie - Leads beheren - Mobiele toegang - Offertes - Online reserveren - Online tijdklok - Personeelsbeheer - Personeelsplanning - Plannen - Preventief onderhoud - Projectbeheer - Rapportsamenvatting - Realtime planning - Releasebeheer - Reparatietickets - Schattingen - Servicegeschiedenis - Sjablonen - Slepen en neerzetten - Taakbeheer - Taakbeheer - Terugkerende afspraken - Ticketbeheer - Tijd bijhouden - Verzendbeheer - Voor commerciële en/of industriële installateurs - Waarschuwingen/Meldingen - Werknemersdatabase - Werkorderbeheer - Woninginspecties - Workflowconfiguratie - Zelfserviceportal ... en 51 meer functies ## Integraties (14 in totaal) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Field service software](https://www.capterra.be/directory/10009/field-service-management/software) ## Gerelateerde categorieën - [Field service software](https://www.capterra.be/directory/10009/field-service-management/software) - [Software voor schoonmaakbedrijven](https://www.capterra.be/directory/10062/maid-service/software) - [Hoveniers software](https://www.capterra.be/directory/20004/landscape/software) - [Onderhoudsbeheer software](https://www.capterra.be/directory/30058/maintenance-management/software) - [Software voor buitendienstbeheer](https://www.capterra.be/directory/30059/service-dispatch/software) ## Alternatieven 1. [Connecteam](https://www.capterra.be/software/153140/connecteam) — 4.6/5 (5060 reviews) 2. [Jobber](https://www.capterra.be/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.be/software/153475/fieldpulse) — 4.6/5 (412 reviews) 4. [Clockify](https://www.capterra.be/software/169607/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.capterra.be/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Reviews ### "Could be great if they tried" — 2.0/5 > **Stuart** | *16 april 2014* | Design en ontwerp > > As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9 oktober 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Minpunten**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10 februari 2025* | Computerhardware | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Interface is user friendly; site is usable > > **Minpunten**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Great Customer Support" — 5.0/5 > **Julie** | *30 mei 2019* | Bouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. > > **Minpunten**: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. > > Overall has been great\! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. ----- ### "MHelp Desk is Pretty Good" — 5.0/5 > **Laura** | *6 juli 2021* | Afdrukken en drukwerk | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: User friendly, easy to use. And also has a timekeeper with GPS included for service technicians which is a plus. > > **Minpunten**: Inventory items added to customer invoices do not pull out of QBO inventory until the final sync when invoicing the customer. This can lead to incorrect inventory numbers until synced. > > Our business services print finishing equipment so I would say this is a pretty good application to use. ----- Pagina: 1 / 34\ Volgende: [Volgende pagina](https://www.capterra.be/software/77264/mhelpdesk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/77264/mhelpdesk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens