--- description: Ontdek de plus- en minpunten van LiveChat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.be/software/62194/livechat Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.capterra.be/software/62194/livechat?page=2) > Premium LiveChat en helpdesksoftware gebruikt door 26.000 bedrijven. Probeer LiveChat en verander je team in rocksterren in de klantenservice\! > > Oordeel: score van **4.6/5** door 1723 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveChat? LiveChat wordt gebruikt door bedrijven over de hele wereld en vanuit elke sector. Startups, kleine en middelgrote bedrijven en ondernemingen vertrouwen allemaal op LiveChat voor hun dagelijkse klantenservicetaken. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 1723 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, België, Belize en 203 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Activiteiten volgen - Activiteitendashboard - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Gespreksanalyse - Gezondheidsscore - Inboxbeheer - Kennisbankbeheer - Klantenbinding - Klantendatabase - Klantenportal - Klantgeschiedenis - Live chatten - Mobiele toegang - NPS-enquêtestructuur - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Samenwerkingstools - Taakbeheer - Task Automation - Tekstanalyse - Transcripten/chatgeschiedenis - Visuele analyse - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 14 meer functies ## Integraties (121 in totaal) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... en 106 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Online CRM-systemen](https://www.capterra.be/directory/30072/online-crm/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1785 reviews) 2. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3438 reviews) 3. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (991 reviews) 4. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24113 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Waxstop - \[sensitive content hidden\] Saved ME" — 5.0/5 > **Scott** | *1 april 2026* | Alternatieve geschillenbeslechting | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. > > **Minpunten**: nothing > > very good platform. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17 april 2026* | Kunst en nijverheid | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Minpunten**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15 mei 2026* | Logistiek en toeleveringsketen | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Minpunten**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 februari 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Minpunten**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *10 april 2026* | Management non-profit organisaties | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **Minpunten**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.capterra.be/software/62194/livechat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/62194/livechat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens