--- description: Ontdek de plus- en minpunten van LiveChat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.be/software/62194/livechat Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.capterra.be/software/62194/livechat?page=2) > Premium LiveChat en helpdesksoftware gebruikt door 26.000 bedrijven. Probeer LiveChat en verander je team in rocksterren in de klantenservice\! > > Oordeel: score van **4.6/5** door 1716 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveChat? LiveChat wordt gebruikt door bedrijven over de hele wereld en vanuit elke sector. Startups, kleine en middelgrote bedrijven en ondernemingen vertrouwen allemaal op LiveChat voor hun dagelijkse klantenservicetaken. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 1716 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Text - **Locatie**: Boston, VS - **Opgericht**: 2002 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, België, Belize en 203 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanstellen (van personeel) - Activiteiten volgen - Activiteitendashboard - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Gespreksanalyse - Gezondheidsscore - Inboxbeheer - Kennisbankbeheer - Klantenbinding - Klantendatabase - Klantgeschiedenis - Live chatten - Mobiele toegang - NPS-enquêtestructuur - Offline formulier - Overdrachten en routering - Priorisering - Proactief chatten - Samenwerkingstools - Taakbeheer - Task Automation - Tekstanalyse - Transcripten/chatgeschiedenis - Visuele analyse - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 14 meer functies ## Integraties (121 in totaal) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... en 106 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Online CRM-systemen](https://www.capterra.be/directory/30072/online-crm/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (986 reviews) 4. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24055 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 februari 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Minpunten**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Consider my Experience Before Trying LiveChat" — 5.0/5 > **Charles** | *30 juni 2025* | Machinebouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. > > **Minpunten**: The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Geverifieerde reviewer** | *21 december 2025* | Juridische dienstverlening | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Minpunten**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3 maart 2026* | Bouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Minpunten**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Reliable and user-friendly Live Chat solution" — 5.0/5 > **Max** | *25 maart 2026* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. > > **Minpunten**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. > > Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. ----- Pagina: 1 / 70\ Volgende: [Volgende pagina](https://www.capterra.be/software/62194/livechat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/62194/livechat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens