--- description: Ontdek de plus- en minpunten van DialedIn CCaaS en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.be/software/29589/callcenternow Pagina: 1 / 14\ Volgende: [Volgende pagina](https://www.capterra.be/software/29589/callcenternow?page=2) > Veelzijdige, flexibele, gehoste callcentersoftware (inkomend en uitgaand) met een zeer eenvoudig(e) implementatie, beheer en gebruik. > > Oordeel: score van **4.8/5** door 315 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt DialedIn CCaaS? De bedrijven van klanten vertrouwen op een hoge bedrijfstijd, efficiënte inkomende en uitgaande gesprekken om hun bedrijfsmissies voor B2B en B2C te vervullen. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 315 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ChaseData - **Opgericht**: 1997 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Aanpasbare rapporten - Activiteitendashboard - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Belgroepen - Beller-ID - Bellijstbeheer - CRM - Call screening - Callcenterbeheer - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Contactenbeheer - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Inbound callcenter - Integratie van computertelefonie - Interactie bijhouden - Kwaliteitsbeheer - Leads beheren - Lijstbeheer - Op rollen gebaseerde toestemmingen - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Oproepverdeling - Outbound callcenter - PBX - Personeelsbeheer - Predictief kiezen - Prestatiebeheer - Rapportage en analyse - Rapportage en statistieken - Third-Party Integrations - Virtuele extensies - VoIP - Voicemail - Waarschuwingen/Meldingen - Wachtrijbeheer ## Integraties (9 in totaal) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Predictive dialer software](https://www.capterra.be/directory/30597/predictive-dialer/software) - [Telefonie software](https://www.capterra.be/directory/30084/telephony/software) - [Inside sales software](https://www.capterra.be/directory/30680/inside-sales/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (678 reviews) 5. [Calabrio ONE](https://www.capterra.be/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "All Call Centers Need DialedIn" — 5.0/5 > **Mary Ellen** | *13 augustus 2025* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. > > **Minpunten**: I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. > > I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. ----- ### "Best dialer" — 5.0/5 > **Jeremy** | *5 maart 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. > > **Minpunten**: Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. > > Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent ----- ### "Review for DialedIn" — 2.0/5 > **Tiffany** | *8 oktober 2025* | Telecommunicatie | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: It’s easy to use and when it’s workin, it actually ain’t too bad of a service. It’s easy enough to go from customer to customer with it. > > **Minpunten**: It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y > > Overall it’s ok…Not the best service but not the worst. Just needs a little work done on it and it’ll be way better ----- ### "Easy peasy" — 5.0/5 > **Kieshia** | *5 maart 2026* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What stands out most about DialedIn CCaaS is its seamless balance of high-end power and accessibility. Users consistently rave about its intuitive interface, which allows teams to hit the ground running with almost zero learning curve. Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity. The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space. > > **Minpunten**: the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks. Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow. Essentially, it’s a platform that provides great tools but can sometimes trip over its own technical stability. > > It was easy finding what was needed and disposition in calls. It makes taking calls a lot easier and transitioning when it comes to transferring jobs. ----- ### "Smooth and Reliable Call‑Handling Experience" — 5.0/5 > **Aja Nurse** | *3 maart 2026* | Telecommunicatie | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: I like that DialedIn is easy to use, keeps calls organized, and helps me transfer customers quickly and smoothly. > > **Minpunten**: I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder. > > I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times. ----- Pagina: 1 / 14\ Volgende: [Volgende pagina](https://www.capterra.be/software/29589/callcenternow?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/29589/callcenternow) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens