--- description: Ontdek de plus- en minpunten van Squaretalk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Software voor kwaliteitsbewaking contactcenter](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.be/software/219046/squaretalk-matrix Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/219046/squaretalk-matrix?page=2) > De voorspellende Matrix-kiezer van Squaretalk automatiseert uitgaande communicatie en verhoogt de spreektijd van medewerkers tot wel 400%. > > Oordeel: score van **4.8/5** door 114 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Squaretalk? Perfect voor BPO-communicatiecentra (Business Process Outsourcing) en grote merken met proactieve retentie- en verkoopteams, handelaren, telemarketeers, marktonderzoekers, verzekeringsagenten, financiële adviseurs en meer. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 114 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Squaretalk - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Duits, Engels, Frans, Hebreeuws, Italiaans, Spaans - **Beschikbare landen**: Albanië, Algerije, Andorra, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Belarus, België, Bhutan, Bosnië en Herzegovina, Brazilië, Bulgarije, Cambodja, Canada, China, Cyprus, Denemarken, Duitsland en 79 meer ## Functies - AI/machine learning - Aanpasbare rapporten - Activiteitendashboard - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Automatische nummerkiezer - Automatisering van bedrijfsprocessen - Beheer van verkooppipeline - Bellijstbeheer - Callcenterbeheer - Campagnebeheer - Campagneplanning - Chatten/messaging - Communicatie via meerdere kanalen - Contentbeheer - Dashboard - Geautomatiseerde antwoorden - Geautomatiseerde routing - Geplande berichtgeving - Kwaliteitsbeheer - Leadengagement - Leads beheren - Lijstbeheer - Massa-sms - Messaging in twee richtingen - Op rollen gebaseerde toestemmingen - Opnemen - Oproepen bijhouden - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - PBX - Personalisatie - Predictief kiezen - Prestatiemeetwaarden - Rapportage en analyse - SIP-trunking - Samenwerking tussen meerdere gebruikers - Sms-berichten - Telefoongesprekken transcriberen - Third-Party Integrations - Vergaderen - Verwerking van natuurlijke taal (NLP) - Virtuele extensies - Voicemail - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer ... en 26 meer functies ## Integraties (7 in totaal) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Software voor kwaliteitsbewaking contactcenter](https://www.capterra.be/directory/33415/contact-center-quality-assurance/software) ## Gerelateerde categorieën - [Software voor kwaliteitsbewaking contactcenter](https://www.capterra.be/directory/33415/contact-center-quality-assurance/software) - [Virtuele assistent](https://www.capterra.be/directory/33535/virtual-assistant/software) - [Predictive dialer software](https://www.capterra.be/directory/30597/predictive-dialer/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (330 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (689 reviews) 5. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (225 reviews) ## Reviews ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 juli 2026* | Verzekeringen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Minpunten**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Squaretalk Review - A Decent Tool for Team Communication" — 5.0/5 > **Clara** | *13 augustus 2026* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Squaretalk's ease of use and seamless integration with our existing workflow are a big plus. I've found it pretty solid for team communication and collaboration. We've been able to streamline our processes and improve productivity, which is a huge benefit for our team. > > **Minpunten**: One thing that's kind of annoying is the occasional lag when loading large files. It's not a huge deal, but it can be frustrating when you're working under tight deadlines. We've also found the customer support to be a bit slow to respond at times. > > I've had a generally positive experience with Squaretalk, using it regularly for our team's communication and collaboration. It's user-friendly and has helped streamline our workflow, although I've encountered some minor glitches and wish for a few more customization options to enhance its functionality further. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 mei 2019* | Logistiek en toeleveringsketen | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Minpunten**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 juni 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Minpunten**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *8 augustus 2026* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Minpunten**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/219046/squaretalk-matrix?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/219046/squaretalk-matrix) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens