--- description: Ontdek de plus- en minpunten van Squaretalk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Software voor kwaliteitsbewaking contactcenter](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.be/software/219046/squaretalk-matrix Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/219046/squaretalk-matrix?page=2) > De voorspellende Matrix-kiezer van Squaretalk automatiseert uitgaande communicatie en verhoogt de spreektijd van medewerkers tot wel 400%. > > Oordeel: score van **4.9/5** door 102 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Squaretalk? Perfect voor BPO-communicatiecentra (Business Process Outsourcing) en grote merken met proactieve retentie- en verkoopteams, handelaren, telemarketeers, marktonderzoekers, verzekeringsagenten, financiële adviseurs en meer. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 102 Reviews | | Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Squaretalk - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 25,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Ondersteunde talen**: Arabisch, Duits, Engels, Frans, Hebreeuws, Italiaans, Spaans - **Beschikbare landen**: Albanië, Algerije, Andorra, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Belarus, België, Bhutan, Bosnië en Herzegovina, Brazilië, Bulgarije, Cambodja, Canada, China, Cyprus, Denemarken, Duitsland en 79 meer ## Functies - AI/machine learning - Activiteitendashboard - Agent-interface - Automated Attendant - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Automatisering van bedrijfsprocessen - Beheer van salesactiviteit - Beheer van verkooppipeline - Beller-ID - Bellijstbeheer - Callcenterbeheer - Campagnebeheer - Campagneplanning - Campagneplanning - Chatten/messaging - Communicatie via meerdere kanalen - Dashboard - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensinvoer - Geplande berichtgeving - Gespreksanalyse - IVR - KPI-controle - Kwaliteitsbeheer - Lijstbeheer - Massa-sms - Messaging in twee richtingen - Oproepen bijhouden - Oproepen doorsturen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Overdrachten en routering - PBX - Personalisatie - Plannen - Predictief kiezen - Prestatiebeheer - Rapportage en analyse - SIP-trunking - Samenwerking tussen meerdere gebruikers - Telefoongesprekken transcriberen - Vergaderen - Verwerking van natuurlijke taal (NLP) - VoIP - Voor salesteams/-organisaties ... en 22 meer functies ## Integraties (16 in totaal) - Bitrix24 - Dropbox Business - Dynamics 365 - Freshdesk - Google Drive - Highrise - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - SugarCRM - Vtiger CRM - WhatsApp - WordPress - Zendesk Suite - Zoho CRM ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Software voor kwaliteitsbewaking contactcenter](https://www.capterra.be/directory/33415/contact-center-quality-assurance/software) ## Gerelateerde categorieën - [Software voor kwaliteitsbewaking contactcenter](https://www.capterra.be/directory/33415/contact-center-quality-assurance/software) - [AI-verkoopassistent software](https://www.capterra.be/directory/34135/ai-sales-assistant/software) - [Virtuele assistent](https://www.capterra.be/directory/33535/virtual-assistant/software) - [Predictive dialer software](https://www.capterra.be/directory/30597/predictive-dialer/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (224 reviews) 5. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (678 reviews) ## Reviews ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *19 december 2024* | Marktonderzoek | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **Minpunten**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 januari 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Minpunten**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Thumbs up to squaretalk" — 4.0/5 > **Kevin** | *26 februari 2026* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance > > **Minpunten**: The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. > > Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 mei 2019* | Logistiek en toeleveringsketen | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Minpunten**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Forecasting and staffing made easier" Job Title: Contact Center Director" — 5.0/5 > **Geverifieerde reviewer** | *22 april 2026* | Informatiediensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The performance and call volume data provided by Squaretalk has significantly improved the way we plan staffing. We can now anticipate busy periods and schedule agents in advance, instead of constantly reacting to unexpected spikes in demand. > > **Minpunten**: I’d like to see more advanced workforce management features built directly into the platform, especially around forecasting and scheduling > > We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience. With better visibility into call volume trends, our scheduling is now much more accurate, and our service levels are more consistent across the board. ----- Pagina: 1 / 5\ Volgende: [Volgende pagina](https://www.capterra.be/software/219046/squaretalk-matrix?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/219046/squaretalk-matrix) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens