--- description: Ontdek de plus- en minpunten van Genesys Cloud CX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.be/software/21409/genesys-cloud Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.be/software/21409/genesys-cloud?page=2) > PureCloud maakt klantrelaties eenvoudig. Telefoon, e-mail en chat worden verbonden via één tool voor een betere klantbetrokkenheid. > > Oordeel: score van **4.3/5** door 269 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Genesys Cloud CX? PureCloud is voor iedereen\! Progressieve IT- en contactcenteractiviteiten die de voorkeur geven aan een snelle, alles-in-één oplossing voor cloudcontactcenters. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 269 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Genesys - **Locatie**: Daly City, VS - **Opgericht**: 1990 ## Commerciële context - **Beginprijs**: US$ 75,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hindi, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, Griekenland, Hongarije, Ierland, India, Israël, Italië, Japan, Maleisië, Mexico, Nederland en 16 meer ## Functies - @mentions - AI/machine learning - Aanpasbare formulieren - Agent-interface - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CSAT-enquêtestructuur - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contextafhankelijke richtlijnen - Controle van oproepen - Employee Coaching Tools - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensbeveiliging - Gegevensverzameling via meerdere kanalen - Inboxbeheer - KPI-controle - Kennisbankbeheer - Klantgeschiedenis - Kwaliteitsbeheer - Lijstbeheer - Mobiele toegang - NPS-enquêtestructuur - Opmerkingen/notities - Opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Overdrachten en routering - Personalisatie - Personeelsplanning - Productiviteitsanalyse - Rapportage en analyse - Task Automation - Telefoongesprekken transcriberen - Ticketbeheer - Verwerking van natuurlijke taal (NLP) - Voicemail - Voor callcenters - Werkprognoses - Workflow Automation - Zoeken in gehele tekst ... en 92 meer functies ## Integraties (21 in totaal) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - My Telescope competitive compass ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (335 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (487 reviews) ## Reviews ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14 juli 2026* | Automotive | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Minpunten**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 april 2025* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Minpunten**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *22 september 2026* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Minpunten**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- ### "Not great WHATSOEVER" — 1.0/5 > **YU-HSIANG** | *9 augustus 2026* | Verzekeringen | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: I guess our client service department likes to use it and the company is going to implement it company wide. > > **Minpunten**: I am a user of the data but there are only limited API and the API returned the data in an inconsistent formats. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *4 augustus 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Minpunten**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.be/software/21409/genesys-cloud?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/21409/genesys-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens