--- description: Ontdek de plus- en minpunten van Genesys Cloud CX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.be/software/21409/genesys-cloud Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.be/software/21409/genesys-cloud?page=2) > PureCloud maakt klantrelaties eenvoudig. Telefoon, e-mail en chat worden verbonden via één tool voor een betere klantbetrokkenheid. > > Oordeel: score van **4.3/5** door 264 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Genesys Cloud CX? PureCloud is voor iedereen\! Progressieve IT- en contactcenteractiviteiten die de voorkeur geven aan een snelle, alles-in-één oplossing voor cloudcontactcenters. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 264 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.2/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Genesys - **Locatie**: Daly City, VS - **Opgericht**: 1990 ## Commerciële context - **Beginprijs**: US$ 75,00 - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Argentinië, Australië, België, Bolivia, Brazilië, Cambodja, Canada, Chili, Colombia, Costa Rica, Cuba, Denemarken, Dominicaanse Republiek, Duitsland, Ecuador, El Salvador, Falklandeilanden, Filipijnen, Finland, Frankrijk en 36 meer ## Functies - @mentions - Aanpasbare formulieren - Agent-interface - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - CES-enquêtestructuur - CSAT-enquêtestructuur - Campagnebeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Employee Coaching Tools - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Gespreksanalyse - Inboxbeheer - Kennisbankbeheer - Klantgeschiedenis - Lijstbeheer - Live chatten - Mobiele toegang - NPS-enquêtestructuur - Opmerkingen/notities - Opnemen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsplanning - Predictief kiezen - Productiviteitsanalyse - Sms-berichten - Task Automation - Telefoongesprekken transcriberen - Visuele analyse - Voicemail - Voor callcenters - Voor meerdere talen - Werkprognoses - Workflow Automation - Zoeken in gehele tekst ... en 75 meer functies ## Integraties (17 in totaal) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4081 reviews) 4. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (918 reviews) 5. [NiCE CXone](https://www.capterra.be/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 augustus 2024* | Zuivel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Minpunten**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 januari 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Minpunten**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Powerful but dated, great engine under a clunky bonnet" — 3.0/5 > **ciara** | *22 mei 2026* | Computersoftware | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: What I have always appreciated is the depth of features and how well it supports a structured sales and support environment at scale. Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly. It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day. From a value for money perspective, you can justify the cost if you are actually using the full capability of the platform. Customer support has been reliable over the years, especially when dealing with more complex issues that need proper attention. Once you get past the initial setup, it becomes part of your daily workflow and does its job consistently. It is not trying to be everything, so things like image editing or video editing are not relevant here, but for what it is built to do, it delivers. > > **Minpunten**: If I am being honest, it feels quite clunky and not particularly modern in terms of its out of the box experience. The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be. Ease of use is not its strongest point, especially for new starters who need time and support to get up to speed. There is also a heavy reliance on internet access, and the lack of meaningful offline capability can be frustrating when you are on the go. For a platform at this price point, I would expect more intuitive setup and less dependency on workarounds or additional configuration. While support is good when you reach them, self serve resources are not always the easiest to navigate quickly. It works, but it does not always feel efficient. > > I have been using it for about six years now, so this is coming from long term, day to day experience rather than a short trial. It is a solid platform that has supported my career well, particularly in leadership where visibility and control matter. That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools. It requires a bit of patience and a willingness to work around some of its limitations, which may not suit everyone. From a commercial lens, it delivers value if you lean into its strengths and have the right setup behind it. It is dependable, but not particularly exciting to use, and that probably sums it up best. If you want something robust and proven, it is a safe choice, but if ease and modern UX are priorities, there are areas that could definitely be improved. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *12 maart 2026* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **Minpunten**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 april 2025* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Minpunten**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- Pagina: 1 / 12\ Volgende: [Volgende pagina](https://www.capterra.be/software/21409/genesys-cloud?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/21409/genesys-cloud) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens