--- description: Ontdek de plus- en minpunten van Zenvia Customer Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zenvia Customer Cloud - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Conversationele marketing software](/directory/31562/conversational-marketing-platform/software) > [Zenvia Customer Cloud](/software/201739/zenvia-conversion) # Zenvia Customer Cloud Canonical: https://www.capterra.be/software/201739/zenvia-conversion Pagina: 1 / 16\ Volgende: [Volgende pagina](https://www.capterra.be/software/201739/zenvia-conversion?page=2) > Vereenvoudigt de WhatsApp-communicatie tussen klanten en bedrijven, waardoor ze de groei in het berichtentijdperk kunnen stimuleren. > > Oordeel: score van **4.1/5** door 359 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zenvia Customer Cloud? Kleine en middelgrote bedrijven waarvan het belangrijkste communicatiekanaal met klanten WhatsApp is ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.1/5** | 359 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zenvia - **Opgericht**: 2004 ## Commerciële context - **Beginprijs**: US$ 0,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels, Portugees, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, Filipijnen, Frankrijk, Ierland, India, Italië, Mexico, Nederland, Nieuw-Zeeland, Singapore, Verenigde Arabische Emiraten, Verenigde Staten, Zuid-Afrika ## Functies - Autoresponders - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Doorgave menselijke medewerker - Interactie bijhouden - Leaddistributie - Leadkwalificatie - Leads beheren - Live chatten - Mobiele toegang - Overdrachten en routering - Personalisatie - Proactief chatten - Rapportage en analyse - Sjabloonbeheer - Third-Party Integrations - Transcripten/chatgeschiedenis - Voor meerdere talen ## Integraties (6 in totaal) - Messenger - Meta for Business - PayPal - Salesforce Platform - Shopify - Zapier ## Ondersteuningsopties - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Conversationele marketing software](https://www.capterra.be/directory/31562/conversational-marketing-platform/software) ## Gerelateerde categorieën - [Conversationele marketing software](https://www.capterra.be/directory/31562/conversational-marketing-platform/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) - [Sales engagement software](https://www.capterra.be/directory/32195/sales-engagement-platform/software) ## Alternatieven 1. [WhatsApp](https://www.capterra.be/software/180345/whatsapp) — 4.7/5 (16298 reviews) 2. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Pipedrive](https://www.capterra.be/software/132666/pipedrive) — 4.5/5 (3042 reviews) ## Reviews ### "Great customer service app" — 5.0/5 > **Mahmoud** | *7 mei 2022* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers > > **Minpunten**: I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to lose the thread of the conversation > > My experience with Sirena has been very positive. It is noteworthy customer service and the excellent predisposition to resolve any restlessness that arises. ----- ### "Futures an costumer support" — 4.0/5 > **Mayte** | *5 juni 2020* | Vastgoed | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon. > > **Minpunten**: The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena ----- ### "Feature lacking CRM with bad customer support" — 3.0/5 > **Jorge** | *28 november 2023* | Financiële dienstverlening | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The chatting feature is actually pretty good. The UI is intuitive and conversations are easy to manage. Creating new contacts or beginning conversations with new customers is critical to good service. > > **Minpunten**: Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment. It has little to no data on conversations, badges or labels are extremely hard to manage. Customer support is terrible and hard to get a hold of. > > Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere. Customer service is also very bad. ----- ### "Review" — 5.0/5 > **Diego** | *14 mei 2020* | Diergeneeskunde | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: ability to organize leads and set reminders because of the integration with WhatsApp messenger > > **Minpunten**: It lacks a funnel view of the customers > > managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy ----- ### "julia's review" — 4.0/5 > **julia** | *11 december 2020* | Vastgoed | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Easy to use Intuitive Feels like using whatsapp web > > **Minpunten**: Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc ----- Pagina: 1 / 16\ Volgende: [Volgende pagina](https://www.capterra.be/software/201739/zenvia-conversion?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/201739/zenvia-conversion) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens