--- description: Ontdek de plus- en minpunten van Help Lightning en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Lightning - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Augmented reality software](/directory/30943/augmented-reality/software) > [Help Lightning](/software/200979/help-lightning) # Help Lightning Canonical: https://www.capterra.be/software/200979/help-lightning Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/200979/help-lightning?page=2) > De oplossing voor expertise op afstand stelt je in staat praktische ondersteuning te bieden op duizenden kilometers afstand. > > Oordeel: score van **5.0/5** door 10 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Help Lightning? Serviceorganisaties van elke omvang die de efficiëntie van technici in het veld willen verbeteren en klanten op afstand praktische ondersteuning willen bieden. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **5.0/5** | 10 Reviews | | Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 5.0/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Help Lightning - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 75.000,00 - **Doelgroep**: 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Italiaans, Japans, Koreaans, Portugees, Spaans - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Colombia, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, Italië, Nieuw-Zeeland, Portugal, Spanje, Verenigd Koninkrijk, Verenigde Staten ## Functies - Agent-interface - Alerts/Escalation - Automatische nummerkiezer - Beeldregistratie - Beheer van vergaderingen - Bestanden delen - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Compliancebeheer - Contactenbeheer - Contentbeheer - Controle en beheer op afstand - Controle van oproepen - Diagnostische hulpmiddelen - Digitale canvas - Documentbeheer - Externe ondersteuning - Formulierbeheer - Geautomatiseerde routing - Integratie van computertelefonie - Kalenderbeheer - Kennisbankbeheer - Klantendatabase - Kwaliteitsbeheer - Live chatten - Mobiele toegang - Onbeheerde toegang - Opmerkingen/notities - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Probleemoplossing - Real-Time Data - Real-Time Monitoring - Realtime chatten - Samenwerkingstools - Scherm delen - Schets- en annotatietools - Taakbeheer - Toegang en controle op afstand - Toegangsopties/machtigingen - Videochat - Videovergaderen - Waarschuwingen/Meldingen - Wachtrijbeheer ... en 7 meer functies ## Integraties (5 in totaal) - Genesys Cloud CX - IFS Field Service Management - Salesforce Platform - ServiceNow - ServicePower ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Augmented reality software](https://www.capterra.be/directory/30943/augmented-reality/software) ## Gerelateerde categorieën - [Augmented reality software](https://www.capterra.be/directory/30943/augmented-reality/software) - [Samenwerkingssoftware](https://www.capterra.be/directory/15/collaboration/software) - [Hulp op afstand software](https://www.capterra.be/directory/30928/remote-support/software) - [Whiteboardsoftware](https://www.capterra.be/directory/31995/whiteboard/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Efficy CRM](https://www.capterra.be/software/149894/efficy-crm) — 4.0/5 (90 reviews) 4. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Help Lighting experience" — 5.0/5 > **Carles** | *20 april 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Augmented reality features, easy to use it. > > **Minpunten**: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. > > Private healthcare industry to provide remote doctor consultation using Augmented Reality. ----- ### "Help Lightning for Remote patient care" — 5.0/5 > **Barton** | *20 april 2020* | Medische praktijk | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. > > **Minpunten**: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. > > I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. ----- ### "HelpLightning brings science fiction to real life\!" — 5.0/5 > **Geverifieerde reviewer** | *20 april 2020* | Informatiediensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. > > **Minpunten**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. > > HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. ----- ### "Great product for entering the Merged Reality world" — 5.0/5 > **steve** | *15 september 2020* | Machinebouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Very easy to set up, connect and share with customers > > **Minpunten**: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and > > working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. ----- ### "Deliver value by maximizing remote support" — 5.0/5 > **Matthew** | *6 september 2020* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. > > **Minpunten**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. > > Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/200979/help-lightning?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/200979/help-lightning) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens