Shipox DMS

there is no branch for the company in saudi arabia

lack of handover between internal shipox teams

- No admin API: You won't be able to manage or apply your own logic as an administrator, because they don't have APIs with admin privileges. - Integrations are prone to errors: We spent more than 6 months trying to get the team to set up just one integration with Salla. The already sat up integrations such as Zid often produces errors and orders don't reach Shipox's dashboard. - Doesn't support extra COD charges: You won't be able to apply extra COD charge as their system doesn't support it. - Route optimization doesn't work: Despite their advertising that they have route optimization, sadly after 5 months of purchasing their product, we found out their route optimization solution wasn't ready yet. - Slow responding customer support: Their customer support team doesn't respond quickly to you in case of critical issues. We had to contact the development team lead directly in case we experience emergency issues. - Expensive add ons: They will charge you massive amounts of money for small features. Integrating your SMS provider with Shipox will cost you more than $2000.

As per described we didnt have a IT team, so the set up was not as fast however they did offer us an option to have all handled by them. Still it would have been nice to have a more simple setup.

Pricing model is not well detailed enough and not flexible interms of usage