--- description: Ontdek de plus- en minpunten van Mint Service Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mint Service Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Servicedesk software](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk) # Mint Service Desk Canonical: https://www.capterra.be/software/187044/mint-service-desk Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/187044/mint-service-desk?page=2) > Zeer flexibel platform voor service desk en middelenbeheer met een gebruiksvriendelijke manier om met potentiële klanten te chatten. > > Oordeel: score van **4.8/5** door 22 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Mint Service Desk? Ontworpen voor bedrijven die op zoek zijn naar een oplossing die op locatie kan worden geïnstalleerd op hun eigen infrastructuur (bijv. private cloud). ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 22 Reviews | | Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.9/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 100% | (10/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: OPGK RZESZOW - **Locatie**: Rzeszów, Polen - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: US$ 5,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal) - **Ondersteunde talen**: Duits, Engels, Maleis, Pools, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, België, Belize en 208 meer ## Functies - Aanpasbare branding - Activiteitendashboard - Agent-interface - Alerts/Escalation - Analyse - Assetcategorisering - Assets volgen - Barcode/Ticket Scanning - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CMDB - Communicatie via meerdere kanalen - Configuratiebeheer - Contract- en licentiebeheer - Enquêtes en feedback - Geautomatiseerde routing - Incidentenbeheer - Interactie bijhouden - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Onderzoeksbeheer - Priorisering - Probleembeheer - Rapportage en analyse - Rapportage en statistieken - Rapportage van incidenten - Status bijhouden - Taakbeheer - Third-Party Integrations - Ticketbeheer - Veranderingsbeheer - Voorraadbeheer - Waarschuwingen/Meldingen - Wachtrijbeheer - Zelfserviceportal - Zoeken/filteren ## Integraties (5 in totaal) - Lansweeper - Microsoft Azure - Microsoft Exchange - OAuth - baramundi Management Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) ## Gerelateerde categorieën - [Servicedesk software](https://www.capterra.be/directory/31027/service-desk/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [Digital asset management software](https://www.capterra.be/directory/30203/digital-asset-management/software) - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) ## Alternatieven 1. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (688 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (764 reviews) ## Reviews ### "Flexible, easy to use, a host of features at a reasonable implementation price" — 5.0/5 > **J F** | *27 oktober 2020* | Computerhardware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports. > > **Minpunten**: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point\! > > I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible. ----- ### "ITSM Software that doesn't kill your budget and time" — 5.0/5 > **Piotr** | *30 september 2021* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized) > > **Minpunten**: - some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise) ----- ### "Very good Asset Management tool" — 5.0/5 > **Geverifieerde reviewer** | *9 oktober 2020* | Financiële dienstverlening | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that it has its own ticketing system integrated with it. > > **Minpunten**: I wish they improve and modernize the user interface. ----- ### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5 > **Tomasz** | *30 juli 2025* | Nutsbedrijven | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. > > **Minpunten**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. > > We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). ----- ### "Nice and affordable ITSM solution." — 5.0/5 > **Mauricio** | *8 september 2025* | Verzekeringen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. > > **Minpunten**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. > > The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/187044/mint-service-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/187044/mint-service-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens