---
description: Ontdek de plus- en minpunten van HelpDesk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDesk - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk)

# HelpDesk

Canonical: https://www.capterra.be/software/185973/helpdesk

Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.be/software/185973/helpdesk?page=2)

> HelpDesk is een online ticketingsysteem dat is ontworpen om de werkzaamheden van je team te vereenvoudigen. Bied uitstekende klantenondersteuning. Moeiteloos.
> 
> Oordeel: score van **4.6/5** door 180 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt HelpDesk?

Van beginnende startups tot wereldwijde ondernemingen, HelpDesk is geschikt voor alle bedrijven, ongeacht hun omvang of sector.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.6/5** | 180 Reviews |
| Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Text
- **Locatie**: Boston, VS
- **Opgericht**: 2002

## Commerciële context

- **Beginprijs**: US$ 29,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer

## Functies

- Aanpasbare formulieren
- Aanpasbare sjablonen
- Activiteitendashboard
- Alerts/Escalation
- Auditing van problemen
- Beheer van Service Level Agreements (SLA's)
- Beheer van enquêtes/peilingen
- Beheer van klantervaringen
- CRM
- CSAT-enquêtestructuur
- Callcenterbeheer
- Communicatie via meerdere kanalen
- Contentbeheer
- Dashboard
- E-mailbeheer
- Engagement bijhouden
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevensbeveiliging
- Gespreksanalyse
- Inboxbeheer
- Interactie bijhouden
- Kennisbankbeheer
- Klantendatabase
- Klantensegmenten
- Klantgeschiedenis
- Macro's/reacties via sjablonen
- NPS-enquêtestructuur
- Opdrachtenbeheer
- Personalisatie
- Priorisering
- Problemen bijhouden
- Proces- en workflowautomatisering
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerkingstools
- Sentimentanalyse
- Sjabloonbeheer
- Taakbeheer
- Task Automation
- Third-Party Integrations
- Toezicht houden op klachten
- Trendanalyse
- Visuele analyse
- Wachtrijbeheer
- Workflowbeheer
- Zelfserviceportal

## Integraties (11 in totaal)

- Chatbot
- GitHub
- HubSpot CRM
- Jira
- LiveChat
- OpenWidget
- Shopify
- Slack
- Webflow
- WordPress
- Zapier

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software)
- [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software)
- [Klachtenbeheer software](https://www.capterra.be/directory/30674/complaint-management/software)
- [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software)
- [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "HelpDesk= Helpful" — 4.0/5

> **Jessica** | *5 augustus 2024* | Consumentengoederen | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I do like the ease of functionality. It is pretty straight forward to use.
> 
> **Minpunten**: It can be kind of slow, and harder to train people on.
> 
> Super useful tool when working in customer service

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### "Well-Organized Interface and Easy Ticket Management" — 5.0/5

> **David** | *12 maart 2026* | Lucht- en ruimtevaart | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient.
> 
> **Minpunten**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist.
> 
> What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion.

-----

### "Scam company" — 1.0/5

> **Neel** | *18 maart 2026* | Computergames | Aanbevelingsscore: 0.0/10
> 
> **Pluspunten**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app
> 
> **Minpunten**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke
> 
> Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems

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### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated." — 5.0/5

> **Bruna** | *19 maart 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks.
> 
> **Minpunten**: One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options.
> 
> Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks.

-----

### "helpdesk support" — 5.0/5

> **lebohang** | *16 februari 2026* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time.
> 
> **Minpunten**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial.
> 
> my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently.

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Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.be/software/185973/helpdesk?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/185973/helpdesk)

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