--- description: Ontdek de plus- en minpunten van HubSpot Service Hub en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.be/software/182476/hubspot-service-hub Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.be/software/182476/hubspot-service-hub?page=2) > Hou je team georganiseerd, ontwerp proactieve klantoplossingen en hou de tevredenheid van je klanten in de gaten met HubSpot Service Hub. > > Oordeel: score van **4.4/5** door 193 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt HubSpot Service Hub? HubSpot Service Hub is bedoeld voor bedrijven voor wie het belangrijk is om de klant centraal te stellen. Met deze tools kunnen kleine serviceteams hun ondersteuning verbeteren, selfservice-oplossingen ontwerpen en de klanttevredenheid verbeteren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 193 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: HubSpot - **Locatie**: Cambridge, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 15,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Spaans, Thai, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, Hongkong SAR van China, Ierland, India, Japan, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Noorwegen, Oostenrijk, Singapore en 5 meer ## Functies - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteitendashboard - Alerts/Escalation - Analyse - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Documenten opslaan - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevens importeren en exporteren - Geotargeting - Gezondheidsscore - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Macro's/reacties via sjablonen - Mobiele toegang - NPS van klanten - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Third-Party Integrations - Ticketbeheer - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Volgen en analyseren van gebruik - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 4 meer functies ## Integraties (97 in totaal) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... en 82 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Kennismanagement software](https://www.capterra.be/directory/30094/knowledge-management/software) ## Alternatieven 1. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3487 reviews) ## Reviews ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 maart 2026* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Minpunten**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 mei 2025* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Minpunten**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "Outstanding Customer Service Platform That Improves Efficiency and Customer Experience" — 5.0/5 > **Nigel** | *17 september 2026* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: HubSpot Service Hub provides an intuitive and user-friendly platform that makes it easy to manage customer interactions, support tickets, and communications in one centralized location. The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance. The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams. Customer support resources and training materials are also comprehensive and easy to access. > > **Minpunten**: Some advanced features and customizations can become costly as your organization grows. Reporting capabilities are strong, but certain specialized reports may require additional configuration. There can also be a learning curve when implementing more complex automations or workflows. > > My overall experience with HubSpot Service Hub has been very positive. The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes. Its ease of use allows team members to become productive quickly, while the automation and reporting tools help management monitor performance and identify opportunities for improvement. The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 april 2025* | Medische apparatuur | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: Nothing\! it was not user friendly at all. > > **Minpunten**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "HubSpot Service Hub: Great for Onboarding, Pricey for Light Users" — 4.0/5 > **Estrella** | *28 juli 2026* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It centralizes our onboarding playbooks, slide decks, and client tracking in one place. Having our ticket management and customer data connected directly to our CRM makes handoffs smooth and gives us a clear view of task progress. > > **Minpunten**: The pricing feels high for lightweight internal users. The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins. > > Over 2 years, it’s been a solid hub for client onboarding slides, task management, and tracking overall customer health. While support and chat workflows can lag, it offers good value for money by aligning client data in one platform. ----- Pagina: 1 / 9\ Volgende: [Volgende pagina](https://www.capterra.be/software/182476/hubspot-service-hub?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/182476/hubspot-service-hub) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens