--- description: Ontdek de plus- en minpunten van Viber en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.be/software/180348/viber Pagina: 1 / 164\ Volgende: [Volgende pagina](https://www.capterra.be/software/180348/viber?page=2) > Het is ideaal voor bedrijven van elke omvang en bestaat uit een tool voor klantenbinding die gebruikers opties voor merkontdekking binnen e-commerce biedt. > > Oordeel: score van **4.4/5** door 4063 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Viber? Lokale tool voor klantenbinding en communicatie waarmee kleine tot grote bedrijven internationale telefoongesprekken kunnen voeren, waarbij de merkzichtbaarheid wordt bevorderd met behulp van groepchats, videogesprekken, stickercontent en meer. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 4063 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Viber Media ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Luxemburg ## Functies - Communicatie via meerdere kanalen - Communicatiebeheer - Feedbackbeheer - Interactie bijhouden - Klantgeschiedenis - Live chatten - Personalisatie - Rapportage en analyse ## Integraties (2 in totaal) - Telegram - WhatsApp ## Ondersteuningsopties - Chatten ## Categorie - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [WhatsApp](https://www.capterra.be/software/180345/whatsapp) — 4.7/5 (16446 reviews) 2. [Telegram](https://www.capterra.be/software/180347/telegram) — 4.7/5 (6433 reviews) 3. [Text Request](https://www.capterra.be/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *4 augustus 2026* | Marketing en reclame | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Minpunten**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 april 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: it is free application for all user, group and other small business use > > **Minpunten**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 maart 2026* | Biotechnologie | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Minpunten**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "An instant communication channel" — 4.0/5 > **Jessee** | *23 juli 2026* | Mediaproductie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. > > **Minpunten**: The user interface feels cluttered with ads and promotional content that can distract from professional work. > > Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. ----- ### "Available to install almost everywhere, unavailable to connect sometimes." — 4.0/5 > **Ricardo** | *31 mei 2026* | Kunst en nijverheid | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. > > **Minpunten**: What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. > > My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. ----- Pagina: 1 / 164\ Volgende: [Volgende pagina](https://www.capterra.be/software/180348/viber?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/180348/viber) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens