--- description: Ontdek de plus- en minpunten van WhatsApp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer communication management software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.be/software/180345/whatsapp Pagina: 1 / 660\ Volgende: [Volgende pagina](https://www.capterra.be/software/180345/whatsapp?page=2) > Cloudgebaseerde oplossing die helpt bij communicatie met klanten door middel van zakelijke interacties, automatisering, berichten en meer. > > Oordeel: score van **4.7/5** door 16475 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt WhatsApp? Mobiele toepassing voor kleine bedrijven die snel en gemakkelijk met hun klanten willen communiceren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 16475 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WhatsApp - **Locatie**: Menlo Park, VS ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Afrikaans, Albanees, Arabisch, Azerbeidzjaans, Bengaals, Bulgaars, Catalaans, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Grieks, Gujarati, Hebreeuws, Hindi, Hongaars, Iers, Indonesisch, Italiaans, Japans, Kannada, Kazachs, Koreaans, Kroatisch, Lets, Litouws, Macedonisch, Malayalam, Maleis, Marathi, Nederlands, Oekraïens, Oezbeeks, Perzisch, Pools, Punjabi, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Swahili, Tamil, Telugu, Thai, Tsjechisch, Turks, Urdu, Vietnamees, Zweeds - **Beschikbare landen**: Verenigde Staten ## Functies - Activiteitendashboard - Audio-oproepen - Autoresponders - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Interactie bijhouden - Mobiele toegang - Personalisatie - Samenwerkingstools - Third-Party Integrations - Videovergaderen - Voor meerdere talen - Zoeken/filteren ## Integraties (13 in totaal) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Chatten ## Categorie - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Gerelateerde categorieën - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Teamcommunicatie software](https://www.capterra.be/directory/31033/team-communication/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Generatieve AI-tools](https://www.capterra.be/directory/34155/generative-ai/software) - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) ## Alternatieven 1. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24221 reviews) 2. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1728 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Text Request](https://www.capterra.be/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "good software" — 4.0/5 > **seppe** | *11 mei 2026* | Industriële automatisering | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: I really appreciate the seamless end-to-end encryption which makes me feel secure about my privacy. The interface is incredibly intuitive and works smoothly even on slower internet connections. I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly. > > **Minpunten**: The main drawback for me is the lack of a proper 'sign out' option, which makes it hard to disconnect sometimes. I also find the file management system a bit messy, as media often clutters my phone gallery unless I manually disable it. Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips. > > Overall, WhatsApp is my go-to communication tool because almost everyone I know uses it, making it the most reliable way to stay in touch globally. While it has some minor flaws regarding customization and data storage, the consistent updates and high-quality voice and video calls make it an essential app for both my personal life and professional networking. ----- ### "A simple tool in everyone's pocket" — 5.0/5 > **Marco** | *28 augustus 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The personal version is free, so it is in (almost) everyone's pocket. That mean you have a chance to reach a huge number of people through this media. More over, it is crypted through and through, so your conversation stays yours. > > **Minpunten**: I wanted to use it to create distant courses, but I realised we had to use API to do so and we are not techies, so, I gave up (momentarily). > > I've been using it first to chat with family and friends. But then, I found out I could use it on our Facebook pages to have a better conversation with our learners. ----- ### "Simple and convenient platform for messaging and group communication" — 5.0/5 > **Nikitha** | *21 september 2026* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: WhatsApp is easy to use and provides good value for money for everyday communication. The Messaging and Chat features make it simple to communicate with individuals and groups, while media and document sharing make conversations more convenient. The interface is straightforward, so it is easy to start conversations and manage ongoing communication without much setup. > > **Minpunten**: When there are many group conversations and messages, it can sometimes become difficult to keep track of important information. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. Some group conversations can also become cluttered when there is a high volume of messages. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Project Management is also not a primary use case for me, although group chats can be useful for coordinating tasks and updates. > > My overall experience with WhatsApp has been positive. The Ease of Use makes it convenient for everyday communication, while Messaging and Chat provide a simple way to communicate with individuals and groups. It is particularly useful for quick updates, coordination, and sharing files or media. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, and Project Management is not a primary use case for me. Overall, I believe WhatsApp provides good Value for Money as a convenient communication and messaging platform. ----- ### "Reliable everyday communication platform" — 5.0/5 > **Geverifieerde reviewer** | *31 augustus 2026* | Consumentengoederen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **Minpunten**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- ### "Instant Messages" — 3.0/5 > **Delicia** | *26 augustus 2026* | Management non-profit organisaties | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like the ease of use of how you can communicate with people and even call people if needed. Its easy to set up. > > **Minpunten**: I do not like the fact that spam messages and calls come through even if the people are not someone that you have connected with. > > Overall WhatsApp has worked when needed even in high traffic areas such as mega conferences and airports. There were no delays in messages being received be the receiver. ----- Pagina: 1 / 660\ Volgende: [Volgende pagina](https://www.capterra.be/software/180345/whatsapp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/180345/whatsapp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens