--- description: Ontdek de plus- en minpunten van WhatsApp en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer communication management software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.be/software/180345/whatsapp Pagina: 1 / 657\ Volgende: [Volgende pagina](https://www.capterra.be/software/180345/whatsapp?page=2) > Cloudgebaseerde oplossing die helpt bij communicatie met klanten door middel van zakelijke interacties, automatisering, berichten en meer. > > Oordeel: score van **4.7/5** door 16382 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt WhatsApp? Mobiele toepassing voor kleine bedrijven die snel en gemakkelijk met hun klanten willen communiceren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 16382 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: WhatsApp - **Locatie**: Menlo Park, VS ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Activiteitendashboard - Audio-oproepen - Autoresponders - CRM - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Interactie bijhouden - Mobiele toegang - Personalisatie - Samenwerkingstools - Third-Party Integrations - Videovergaderen - Zoeken/filteren ## Integraties (13 in totaal) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Chatten ## Categorie - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Gerelateerde categorieën - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Teamcommunicatie software](https://www.capterra.be/directory/31033/team-communication/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Alternatieven 1. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24123 reviews) 2. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1724 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Text Request](https://www.capterra.be/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "good software" — 4.0/5 > **seppe** | *11 mei 2026* | Industriële automatisering | Aanbevelingsscore: 4.0/10 > > **Pluspunten**: I really appreciate the seamless end-to-end encryption which makes me feel secure about my privacy. The interface is incredibly intuitive and works smoothly even on slower internet connections. I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly. > > **Minpunten**: The main drawback for me is the lack of a proper 'sign out' option, which makes it hard to disconnect sometimes. I also find the file management system a bit messy, as media often clutters my phone gallery unless I manually disable it. Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips. > > Overall, WhatsApp is my go-to communication tool because almost everyone I know uses it, making it the most reliable way to stay in touch globally. While it has some minor flaws regarding customization and data storage, the consistent updates and high-quality voice and video calls make it an essential app for both my personal life and professional networking. ----- ### "A simple tool in everyone's pocket" — 5.0/5 > **Marco** | *28 augustus 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The personal version is free, so it is in (almost) everyone's pocket. That mean you have a chance to reach a huge number of people through this media. More over, it is crypted through and through, so your conversation stays yours. > > **Minpunten**: I wanted to use it to create distant courses, but I realised we had to use API to do so and we are not techies, so, I gave up (momentarily). > > I've been using it first to chat with family and friends. But then, I found out I could use it on our Facebook pages to have a better conversation with our learners. ----- ### "Reliable Everyday Messaging Made Simple" — 4.0/5 > **Michael** | *23 april 2026* | Muziek | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: What I liked most about WhatsApp is how simple and reliable it is for staying in touch with people. It works really well for both messaging and calls, even on slower internet connections. I also like that it’s widely used, so it’s easy to connect with almost anyone, and features like group chats, voice notes, and end-to-end encryption make communication both convenient and secure. > > **Minpunten**: What I liked least about WhatsApp is that it can feel a bit limited in terms of features compared to other messaging apps, especially around organization and customization. Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations. It also relies heavily on your phone number, which isn’t always ideal for privacy or separating personal and professional use. > > Overall, my experience with WhatsApp has been very positive. It’s a reliable and easy-to-use messaging app that makes staying connected with friends, family, and groups simple. The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not the most feature-rich app and can feel a bit cluttered in active group chats, it consistently does its core job well. It’s a dependable tool for everyday communication. ----- ### "Easy and intuitive communications at face value, but with some privacy questions\*" — 5.0/5 > **Geverifieerde reviewer** | *15 april 2026* | Mediaproductie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Whatsapp does a good job at getting the core functionality right without overcomplicating it; There's no barrier to entry, no confusing features or addons, and the interface is modern and intuitive. It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally. From a security standpoint, it provides end to end encryption, and features like hidden chats/archiving and disappearing messages help reduce the risk of sensitive content lingering in plain sight (bank details, passwords, etc). > > **Minpunten**: To flip the benefits on their head; it's greatest Pro is also one of it's downfalls. Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which seems unlikely given the target market for Whatsapp is more of a 'casual' demographic). Alternatives in a business setting far exceed whatsapp in said settings, allowing for automations, advanced workflows and integrations with other tools; Teams, Slack, Discord - to name a few. From a dedicated security standpoint, the end to end encryption is strong, but it still collects rich metadata and ties that to Meta's global infrastructure, which understandably raises questions about data-sovereignty and long-term control over who has access to that data. > > My overall experience is that whatsapp is an excellent tool for casual use outside of professional environments - although sometimes may have niche uses within a business context (providing a universal method of contact outside of formal channels, or for a quick 'ad-hoc' way to share sensitive information where impersonation or interception may be a concern). Sharing media between family and friends is simple, fast and independent of platform restrictions (eg. android/iphone emoji's not mapping across in SMS) thanks to it's universal interface. With all said however; If strong security and data anonymity is a priority then I would advise caution, given how tightly data and metadata seem to be embedded in Meta's infrastructure. ----- ### "Nothing Special" — 3.0/5 > **Ramon** | *6 mei 2026* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I like most about their fast messaging , call and video call features. besides their features of create and use group chatting and others. Easy to use. > > **Minpunten**: If i sent any picture or received them from others all are gone Burst. Besides, Sometimes facing call drop issue ----- Pagina: 1 / 657\ Volgende: [Volgende pagina](https://www.capterra.be/software/180345/whatsapp?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/180345/whatsapp) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens