--- description: Ontdek de plus- en minpunten van Vitally en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vitally - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer success software](/directory/30961/customer-success/software) > [Vitally](/software/179837/vitally) # Vitally Canonical: https://www.capterra.be/software/179837/vitally Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/179837/vitally?page=2) > Vitally helpt bedrijven van elke omvang om klantervaringen van wereldklasse te leveren, onverwachte uitdagingen aan te gaan en efficiënter te werken. > > Oordeel: score van **3.7/5** door 9 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Vitally? B2B SaaS-bedrijven ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **3.7/5** | 9 Reviews | | Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews | | Functies | 3.9/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Vitally - **Opgericht**: 2017 ## Commerciële context - **Beginprijs**: US$ 299,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Andorra, Angola, Argentinië, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Belarus, België, Benin, Bhutan, Bolivia, Bosnië en Herzegovina, Botswana, Brazilië en 173 meer ## Functies - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Accountwaarschuwingen - Activiteiten volgen - Activiteitendashboard - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Dashboard - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Gezondheidsscore - Inkomstenbeheer - Klantenbinding - NPS van klanten - Rapportage en analyse - Samenwerkingstools - Taakbeheer - Volgen en analyseren van gebruik ## Integraties (17 in totaal) - Amazon Redshift - Breeze - Chargebee - Gmail - HubSpot CRM - HubSpot Marketing Hub - Intercom - Microsoft Outlook - Mixpanel - PostgreSQL - Recurly - Segment - Slack - Snowflake - Stripe ... en 2 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Chatten ## Categorie - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) ## Gerelateerde categorieën - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [Skalin](https://www.capterra.be/software/1018511/skalin) — 4.9/5 (55 reviews) 2. [Custify](https://www.capterra.be/software/190125/custify) — 4.9/5 (122 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [monday CRM](https://www.capterra.be/software/1024614/monday-crm) — 4.7/5 (458 reviews) ## Reviews ### "Perfect CSM Tool for small to medium companies" — 5.0/5 > **Daniela** | *26 mei 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well. > > **Minpunten**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it. ----- ### "Great Product and it keeps getting better" — 4.0/5 > **Samuel** | *10 september 2022* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Vitally was very simple to implement and get going. In the end, it comes down to the quality of the data that you integrate with it. > > **Minpunten**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway. > > Our CSM has changed multiple times in the last year due to their growth but the service has always been great. ----- ### "Bad CS software" — 1.0/5 > **John** | *23 januari 2024* | Alternatieve geschillenbeslechting | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Nothing, no value added, it was absolute money wasted with no results > > **Minpunten**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability. > > There was no experience to describe the experience ----- ### "Vitally review" — 4.0/5 > **Bolortuya** | *5 januari 2024* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential. > > **Minpunten**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's. ----- ### "A larger scale" — 4.0/5 > **Ben** | *17 oktober 2022* | Computersoftware | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus. > > **Minpunten**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/179837/vitally?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/179837/vitally) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens