--- description: Ontdek de plus- en minpunten van ManageEngine ServiceDesk Plus en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.be/software/179501/manageengine-service-desk-plus Pagina: 1 / 10\ Volgende: [Volgende pagina](https://www.capterra.be/software/179501/manageengine-service-desk-plus?page=2) > Helpdeskondersteuningssoftware en tool voor asset management omvat kennisbanken, SLA-management, ticket-tracking, voorraadbeheer. > > Oordeel: score van **4.4/5** door 229 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ManageEngine ServiceDesk Plus? De software biedt het gebruiksgemak dat een MKB nodig heeft en de krachtige functies die vereist worden door de grootste ondernemingen. Meer dan 100.000 bedrijven over de hele wereld vertrouwen op dit product om hun IT-services te beheren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 229 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ManageEngine - **Locatie**: The Octagon, VS - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 16,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Nederlands, Noors, Pools, Portugees, Russisch, Spaans, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Activiteiten volgen - Alerts/Escalation - Analyse - Asset Lifecycle Management - Assets volgen - Auditbeheer - Auditing van problemen - Audittrail - Barcode/Ticket Scanning - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Catalog Management - Communicatie via meerdere kanalen - Compliance bijhouden - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Corrigerende en preventieve maatregelen (CAPA) - Dashboard - Enquêtes en feedback - Geautomatiseerde routing - Gebruikersbeheer - In- en uitchecken - Incidentenbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Kosten bijhouden - Leveranciersbeheer - Macro's/reacties via sjablonen - Mobiele toegang - Opdrachtenbeheer - Rapportage en analyse - Rapportage en statistieken - Rapportage van incidenten - Real-Time Monitoring - Releasebeheer - Samenwerkingstools - Status bijhouden - Taakbeheer - Tekstbewerking - Third-Party Integrations - Ticketbeheer - Veranderingsbeheer - Voor meerdere talen - Voorraadbeheer - Waarschuwingen/Meldingen - Zelfserviceportal - Zoeken in gehele tekst ... en 13 meer functies ## Integraties (16 in totaal) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... en 1 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [IT-asset management software](https://www.capterra.be/directory/30077/it-asset-management/software) - [IT-service software](https://www.capterra.be/directory/30672/it-service/software) - [Issue tracking software](https://www.capterra.be/directory/30675/issue-tracking/software) - [ITSM-software (IT-service management)](https://www.capterra.be/directory/30676/itsm/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 februari 2026* | Verzekeringen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Minpunten**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 maart 2026* | Mediaproductie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Minpunten**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Support is terrible" — 3.0/5 > **Geverifieerde reviewer** | *17 april 2020* | Programmaontwikkeling | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Nice interface. > > **Minpunten**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "ManageEngine ServiceDesk Plus Cloud - Best ITSM Platform for the price" — 5.0/5 > **Marius** | *27 januari 2025* | Fabricage van elektrische/elektronische producten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: ServiceDesk Plus Cloud has all the features an IT team would ever need from Change/Release Management, Project Management and a complete service catalogue options, while including Asset Management is a fantastic package at an incredibly attractive price. > > **Minpunten**: Would like to see a broader range of integrations with other Manage Engine products, especially Remote Access Plus, similarly to Zoho Assist. Currently solutions require you to press the "more..." button in order to see the entire article. Furthermore, there is no built-in Dell Warranty scanning integration, but only a workaround > > ME SDPO is probably the best ITSM product I have used in my IT experience so far. It has all the features required, as a single IT professional, but also offer you plenty of expandability, when the team will grow, to easily integrate additional staff into already setup processes. ----- ### "Service Desk Plus: A Deep Dive into its Highly Customizable Features" — 5.0/5 > **Bhavin** | *5 maart 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The technical team is highly supportive, offering custom scripts based on customer requirements at every stage. Additionally, the Change management and release management modules are fully customizable. > > **Minpunten**: sometime technical team delay on responses > > Service Desk Plus overall product is good and custom script and trigger function is very useful also release \& Change management is useful for every organization. " ----- Pagina: 1 / 10\ Volgende: [Volgende pagina](https://www.capterra.be/software/179501/manageengine-service-desk-plus?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/179501/manageengine-service-desk-plus) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens