--- description: Ontdek de plus- en minpunten van Customerly en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customerly - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Customerly](/software/173977/customerly) # Customerly Canonical: https://www.capterra.be/software/173977/customerly Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/173977/customerly?page=2) > De beste software voor de levenscyclus van klanten: ondersteuning, automatisering en feedback. > > Oordeel: score van **4.5/5** door 70 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Customerly? Customerly helpt wereldwijd meer dan 3000 bedrijven om klanten te werven, te automatiseren en te behouden. SaaS-eigenaars, webkantoren, marketeers en lokale bedrijven maken elke dag gebruik van Customerly. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 70 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Customerly - **Locatie**: Letterkenny, Ierland - **Opgericht**: 2017 ## Commerciële context - **Beginprijs**: US$ 29,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Spaans - **Beschikbare landen**: China, Duitsland, Ierland, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Aanpasbare velden - Abonneebeheer - Activiteitendashboard - Beheer van klantervaringen - CRM - Campagneanalytics - Campagnebeheer - Campagneplanning - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatiebeheer - Consumentgericht chatten in realtime - Contactenbeheer - Conversies bijhouden - Door gebeurtenissen geactiveerde acties - E-mailbeheer - E-mailmarketing - E-mails bijhouden - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevens importeren en exporteren - Inboxbeheer - Kennisbankbeheer - Kennisbeheer - Klantenondersteuning - Klantensegmenten - Klantgeschiedenis - Leads beheren - Live chatten - Marketingautomatisering - Mobiele toegang - Mobile Optimization - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Sjabloonbeheer - Taaldetectie - Third-Party Integrations - Transcripten/chatgeschiedenis - Vragenbibliotheek - WYSIWYG-editor - Waarschuwingen/Meldingen - Zelfserviceportal ... en 16 meer functies ## Integraties (3 in totaal) - LeadsBridge - WordPress - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) ## Categorie - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Lead generation software](https://www.capterra.be/directory/30963/lead-generation/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Chatbot software](https://www.capterra.be/directory/32448/chatbot/software) ## Alternatieven 1. [Brevo](https://www.capterra.be/software/132996/brevo) — 4.6/5 (3414 reviews) 2. [Gmail](https://www.capterra.be/software/202338/gmail) — 4.8/5 (13348 reviews) 3. [Mailchimp](https://www.capterra.be/software/110228/mailchimp) — 4.5/5 (17580 reviews) 4. [ActiveCampaign](https://www.capterra.be/software/79367/activecampaign) — 4.6/5 (2561 reviews) 5. [Constant Contact](https://www.capterra.be/software/31898/constant-contact) — 4.3/5 (2915 reviews) ## Reviews ### "Amazing perfect experience\!" — 5.0/5 > **Sergios** | *28 maart 2023* | E-learning | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software\!\! > > **Minpunten**: Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations. > > Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate. ----- ### "Customerly does a lot of things well" — 5.0/5 > **Laurentiu** | *27 maart 2023* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive. > > **Minpunten**: There are no significant issues, only a few features missing that we used in previous software. > > After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level. ----- ### "Got sick to plans and prices changes" — 1.0/5 > **Federico** | *26 november 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities. > > **Minpunten**: We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs > > We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom. ----- ### "Hands-down the best customer support app" — 4.0/5 > **Marco** | *29 november 2023* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly. > > **Minpunten**: I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool ----- ### "Awesome Product" — 5.0/5 > **Harsh** | *21 juli 2020* | Fotografie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: - Smart assign - Really cool icons - Very nice interface. > > **Minpunten**: - Dashboard could be a less confusing and clutter free. > > Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/173977/customerly?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/173977/customerly) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens