--- description: Ontdek de plus- en minpunten van Swell en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.be/software/172802/swell Pagina: 1 / 16\ Volgende: [Volgende pagina](https://www.capterra.be/software/172802/swell?page=2) > Hiermee kunnen bedrijven realtime feedback over klantervaringen verzamelen: NPS, CX en online beoordelingen op sites die ertoe doen. > > Oordeel: score van **4.6/5** door 358 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Swell? Swell is gericht op bedrijven met fysieke locaties. Veel klanten die Swell gebruiken, bevinden zich in de gezondheidszorg, detailhandel, dienstverlening of horeca. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 358 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Swell CX - **Locatie**: Cottonwood Heights, VS - **Opgericht**: 2016 ## Commerciële context - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Canada, Nieuw-Zeeland, Verenigde Staten ## Functies - Aanpasbare sjablonen - Antwoordbeheer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Campagnebeheer - Campagneplanning - Campagneplanning - Communicatie via meerdere kanalen - Contactenbeheer - Dashboard - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Geplande berichtgeving - Integratie van sociale media - Klantensegmenten - Maatschappelijk delen - Massa-sms - Messaging in twee richtingen - Mobiele coupons - NPS-enquêtestructuur - Personalisatie van berichten - Rapportage en analyse - Reviewaanvraag - Reviewmelding - Reviews controleren - Sentimentanalyse - Sms-berichten - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - Visuele analyse - Workflow Automation ## Integraties (80 in totaal) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... en 65 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Reputatiemanagement software](https://www.capterra.be/directory/30750/reputation-management/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Feedback en review management software](https://www.capterra.be/directory/31024/review-management/software) - [Patiënt engagement software](https://www.capterra.be/directory/31085/patient-engagement/software) ## Alternatieven 1. [Trustpilot](https://www.capterra.be/software/169618/trustpilot) — 4.5/5 (1205 reviews) 2. [Birdeye](https://www.capterra.be/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Yotpo](https://www.capterra.be/software/144389/yotpo) — 4.5/5 (376 reviews) 4. [GiveMe5.ai](https://www.capterra.be/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.be/software/141842/weave) — 4.3/5 (672 reviews) ## Reviews ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." — 5.0/5 > **Mallory** | *12 april 2018* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review \& reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google \& Facebook - a dashboard that displays all of your business' reviews - customizable email \& sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy\! > > **Minpunten**: There are a lot of tools built into this software, and I want for them ALL to be used\! My only fear is that businesses won't utilize the software to its full potential. > > Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. ----- ### "Swell with pride using Swell\! They're as good as their name\!" — 5.0/5 > **Shannon** | *9 augustus 2024* | Entertainment | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. > > **Minpunten**: I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet\! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. > > Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot\! ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 oktober 2023* | Consumentendiensten | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Minpunten**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 april 2022* | Bouw | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Minpunten**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 februari 2021* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Minpunten**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- Pagina: 1 / 16\ Volgende: [Volgende pagina](https://www.capterra.be/software/172802/swell?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/172802/swell) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens