--- description: Ontdek de plus- en minpunten van ZIWO en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZIWO - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [IVR-software](/directory/30231/ivr/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.be/software/171265/ziwo Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/171265/ziwo?page=2) > Cloudgebaseerde contactcentersoftware die onmiddellijk wordt geïmplementeerd. Volledig API-gebaseerd. CRM-plug-ins. Verbind echte of virtuele medewerkers. > > Oordeel: score van **4.7/5** door 108 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ZIWO? Cloudgebaseerde contactcenteroplossing die bedrijven helpt bij het beheren van klantcommunicatie met oproepregistratie, oproepmaskering, conferencing, wachtrijen, gespreksoverdracht en meer met een virtueel callcenter. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 108 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ASWAT Telecom & Media - **Opgericht**: 2016 ## Commerciële context - **Beginprijs**: US$ 40,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Engels, Frans - **Beschikbare landen**: Bahrein, Egypte, Irak, Koeweit, Marokko, Oman, Qatar, Saoedi-Arabië, Verenigde Arabische Emiraten ## Functies - Aanpasbare rapporten - Agent-interface - Alerts/Escalation - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van onbewaakte oproepen - Belgroepen - Beller-ID - Bellijstbeheer - Bestanden delen - Bestandsoverdracht - CRM - Campagnebeheer - Chatten/messaging - Communicatie via meerdere kanalen - Controle van oproepen - Conversies bijhouden - Door gebeurtenissen geactiveerde acties - Externe ondersteuning - Geautomatiseerde routing - Gespreksduur - Kwaliteitsbeheer - Live chatten - Mobiele toegang - Opnemen - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Personeelsbeheer - Personeelsplanning - Rapportage binnenkomende items - Rapportage door verlenging - Rapportage en analyse - Registratie van respondenten - SIP-trunking - Samenwerkingstools - Softphone - Stemaanpassing - Tekst naar spraak - Telefoongesprekken transcriberen - Trefwoorden bijhouden - Uitgaande rapportage - Virtuele extensies - Voor callcenters - Waarschuwingen/Meldingen - Wachtrijbeheer - Werkprognoses ... en 8 meer functies ## Integraties (20 in totaal) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... en 5 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Call recording software](https://www.capterra.be/directory/30533/call-recording/software) - [Call tracking software](https://www.capterra.be/directory/30901/call-tracking/software) - [Cloud PBX-software](https://www.capterra.be/directory/31102/cloud-pbx/software) - [Cloud communicatie platform software](https://www.capterra.be/directory/31362/cloud-communication-platform/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (224 reviews) ## Reviews ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *8 mei 2025* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **Minpunten**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *18 juni 2025* | Internet | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **Minpunten**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *17 juni 2025* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **Minpunten**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *9 juni 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **Minpunten**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *18 juni 2025* | Kleding en mode | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **Minpunten**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/171265/ziwo?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/171265/ziwo) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens