--- description: Ontdek de plus- en minpunten van Trustpilot en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trustpilot - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Feedback en review management software](/directory/31024/review-management/software) > [Trustpilot](/software/169618/trustpilot) # Trustpilot Canonical: https://www.capterra.be/software/169618/trustpilot Pagina: 1 / 49\ Volgende: [Volgende pagina](https://www.capterra.be/software/169618/trustpilot?page=2) > Tool voor het beheren van klantbeoordelingen die je helpt contact te leggen en vertrouwen op te bouwen met je klanten. > > Oordeel: score van **4.5/5** door 1204 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Trustpilot? Trustpilot ondersteunt de hele interneteconomie. - E-commerce - Detailhandel - Financiële diensten - Consumentendiensten - Consumentengoederen - Verzekeringen - Gezondheidszorg - Auto - Reizen - ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 1204 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Trustpilot - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: US$ 299,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Deens, Duits, Engels, Frans, Italiaans, Nederlands, Spaans, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Denemarken, Duitsland, Frankrijk, Ierland, Italië, Litouwen, Nederland, Nieuw-Zeeland, Oostenrijk, Spanje, Verenigd Koninkrijk, Verenigde Staten, Zweden, Zwitserland ## Functies - Anonieme feedback - Antwoordbeheer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Campagnebeheer - Dashboard - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Integratie van sociale media - Maatschappelijk delen - Mobiele enquête - Rapportage en analyse - Reviewaanvraag - Reviewmelding - Reviews controleren - SEO-beheer - Sentimentanalyse - Sociale promotie - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - Visuele analyse ## Integraties (36 in totaal) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - Chatten ## Categorie - [Feedback en review management software](https://www.capterra.be/directory/31024/review-management/software) ## Gerelateerde categorieën - [Feedback en review management software](https://www.capterra.be/directory/31024/review-management/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Customer loyalty software](https://www.capterra.be/directory/10031/customer-loyalty/software) - [NPS-software](https://www.capterra.be/directory/32075/nps/software) ## Alternatieven 1. [Typeform](https://www.capterra.be/software/137289/typeform) — 4.7/5 (967 reviews) 2. [SurveyMonkey](https://www.capterra.be/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 3. [Broadly](https://www.capterra.be/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 4. [Jotform](https://www.capterra.be/software/158456/jotform-4-0) — 4.7/5 (2889 reviews) 5. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1783 reviews) ## Reviews ### "Un alibi pour les arnaquers" — 2.0/5 > **Maria** | *25 juli 2024* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Avant , je crois en Trustpilot , mais ça est fini . > > **Minpunten**: Comme disait : il protège les arnaquers en bloquant les avis non favorable ,mais prouve ----- ### "Helpful for checking reviews before you buy" — 5.0/5 > **Portia** | *25 april 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I like how easy it is to read real customer reviews before buying something or using a service. It helps me make better decisions and avoid wasting money. The layout is simple and everything is easy to understand. > > **Minpunten**: Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews. Also, not every company responds to feedback, which can be a bit frustrating. > > Overall, my experience has been good. I use it regularly to check reviews before trying new products or services, and it has helped me avoid a few bad experiences. It’s a useful tool, especially when you’re unsure about a company. ----- ### "Expensive but necessary for reputation management" — 4.0/5 > **Geverifieerde reviewer** | *21 juli 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. > > **Minpunten**: It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. > > In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative ----- ### "A Well‑Known Review Platform That Supports Transparency" — 5.0/5 > **Radha** | *27 april 2026* | Juridische dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What I liked most about Trustpilot was its transparency and credibility as a review platform. It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement. I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility. > > **Minpunten**: What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming. Additionally, some of the more useful features—such as advanced analytics, customization, and review management tools—are locked behind paid plans, which can make the platform feel somewhat pay‑to‑play for businesses trying to actively manage their reputation. > > Overall, my experience with Trustpilot was generally positive. The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews. I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews. However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair. Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust. ----- ### "Trustpilot’s Business Model Feels Like a Trap" — 1.0/5 > **Erik** | *7 maart 2025* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. > > **Minpunten**: Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. > > We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. ----- Pagina: 1 / 49\ Volgende: [Volgende pagina](https://www.capterra.be/software/169618/trustpilot?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/169618/trustpilot) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens