--- description: Ontdek de plus- en minpunten van Zoho Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer communication management software](/directory/31002/customer-communications-management/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.be/software/169505/zoho-desk Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.capterra.be/software/169505/zoho-desk?page=2) > Stel klantenservice centraal in uw bedrijf. Maak klanten tevredener, agenten zelfstandiger en uw bedrijf gezonder. > > Oordeel: score van **4.5/5** door 2216 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho Desk? Zoho Desk, de web-based klantenservice software van Zoho, helpt bedrijven van alle soorten en maten een uitstekende klantenservice te bieden zonder een fortuin uit te geven. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 2216 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Pools, Portugees, Roemeens, Russisch, Spaans, Tamil, Telugu, Turks, Zweeds - **Beschikbare landen**: Antigua en Barbuda, Aruba, Australië, Bahama’s, Barbados, België, Belize, Brazilië, Bulgarije, Canada, China, Curaçao, Cyprus, Denemarken, Dominicaanse Republiek, Duitsland, Egypte, Estland, Finland, Frankrijk en 53 meer ## Functies - Aanpasbare sjablonen - Aanstellen (van personeel) - Accountbeheer - Activiteiten volgen - Activiteitendashboard - Autoresponders - Beheer van klantervaringen - Beheer van verkooppipeline - CRM - Callcenterbeheer - Catalog Management - Chatbot - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gebruikersbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Integratie van computertelefonie - Kennisbankbeheer - Kennisbeheer - Klantenbinding - Klantendatabase - Klantenondersteuning - Klantgeschiedenis - Leads beheren - Live chatten - Mobiele toegang - Opdrachtenbeheer - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Proactief chatten - Problemen bijhouden - Rapportage en analyse - Real-Time Monitoring - Realtime chatten - Samenwerkingstools - Taakbeheer - Ticketbeheer - Transcripten/chatgeschiedenis - Volgen en analyseren van gebruik - Voor de verzekeringsbranche - Waarschuwingen/Meldingen ... en 36 meer functies ## Integraties (101 in totaal) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... en 86 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Gerelateerde categorieën - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Klachtenbeheer software](https://www.capterra.be/directory/30674/complaint-management/software) - [AI Agents for Customer Support](https://www.capterra.be/directory/34696/ai-agents-for-customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Great quality and totally worth it" — 5.0/5 > **Bittu** | *1 september 2026* | Human Resources | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: ​Multi-channel ticketing Consolidates inquiries from email, web, and social media seamlessly into one dashboard. > > **Minpunten**: ​Steep Learning Curve Initial setup, workflow automation, and custom configurations can be complex for beginners. > > Ticket routing and automated notifications significantly reduce response times and manual workload.. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 augustus 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Minpunten**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Zoho Desk- Best Customer Support" — 4.0/5 > **Muhammad Zohaib** | *18 september 2026* | Bouw | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Zoho Desk offers good value for money with useful customer service features that help businesses manage support requests efficiently. Its user-friendly interface makes daily tasks easier, while automated notifications help teams stay updated on tickets and customer responses. The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency. > > **Minpunten**: Zoho Desk is little difficult for new users, especially when setting up advanced features and workflows. Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency. > > My overall experience remains good with Zoho Desk as I used it in PMTAC Private Limited Company. I used it for assigning tickets and tracking complaints. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 december 2025* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Minpunten**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 maart 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Minpunten**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.capterra.be/software/169505/zoho-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/169505/zoho-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens