--- description: Ontdek de plus- en minpunten van Balto en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Balto - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Sales coaching software](/directory/31333/sales-coaching/software) > [Balto](/software/169149/balto) # Balto Canonical: https://www.capterra.be/software/169149/balto Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/169149/balto?page=2) > Begrijp telefoongesprekken en waarschuw vertegenwoordigers onmiddellijk over de juiste dingen die ze kunnen zeggen op belangrijke momenten in het gesprek. > > Oordeel: score van **4.3/5** door 11 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Balto? Balto helpt allerlei contactcenters, waaronder verkoopteams, incasso's, klantenservice en fondsenwerving. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 11 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Balto Software - **Locatie**: St. Louis, VS - **Opgericht**: 2017 ## Commerciële context - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Ondersteunde talen**: Engels, Spaans - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Activiteitendashboard - Agent-interface - Beheer van klantervaringen - Beoordelingsbeheer - Communicatie via meerdere kanalen - Controle van oproepen - Dashboard - Employee Coaching Tools - Feedbackbeheer - Geautomatiseerde routing - Goal Setting/Tracking - IVR - Integratie van computertelefonie - KPI-controle - Kwaliteitsbeheer - Meerdere scoremodellen - Oproepen opnemen - Oproepregistratie - Oproepscripts - Prestatiemeetwaarden - Rapportage en analyse - Third-Party Integrations ## Integraties (21 in totaal) - 3CX - 8x8 Contact Center - AuguTech - Avaya Experience Platform - CTM - CTSuite - Convoso - Five9 - GENESYS - HubSpot CRM - LiveVox - Nextiva - NiCE CXone - NobelBiz Voice Carrier Network - Outreach ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - Chatten ## Categorie - [Sales coaching software](https://www.capterra.be/directory/31333/sales-coaching/software) ## Gerelateerde categorieën - [Sales coaching software](https://www.capterra.be/directory/31333/sales-coaching/software) - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) - [Software voor kwaliteitsbewaking contactcenter](https://www.capterra.be/directory/33415/contact-center-quality-assurance/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [Calabrio ONE](https://www.capterra.be/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (916 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Wow\! Balto really helped us get sales people up to speed fast" — 5.0/5 > **Geverifieerde reviewer** | *8 april 2019* | Privé- en risicokapitaal | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time > > **Minpunten**: Haven't run into any huge issues yet. Awaiting a few features but they are being built\! ----- ### "Balto User - Great Product for our Needs" — 5.0/5 > **Tony** | *14 april 2022* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. > > **Minpunten**: Some of the reporting could be better laid out. > > Overall very positive. ----- ### "Balto - Helpful" — 3.0/5 > **Sam** | *31 oktober 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. > > **Minpunten**: I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. > > Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. ----- ### "Real Time vs Post Call Superiority" — 5.0/5 > **Brandon** | *15 januari 2019* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The fact that the platform coaches and recognizes deficits in real time is crucial\! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE\! > > **Minpunten**: The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. > > Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world\! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. ----- ### "Balto Anomaly Squared Review" — 4.0/5 > **David** | *19 april 2022* | Telecommunicatie | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The efficiency and ease of use for the product. > > **Minpunten**: Deployment was a task having to go through one by one on all computers > > Very well. It has been a great service for our buisness ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/169149/balto?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/169149/balto) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens