--- description: Ontdek de plus- en minpunten van Textline en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.be/software/168213/textline Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.be/software/168213/textline?page=2) > Textline is een zakelijk sms-platform dat tools biedt voor de workflow voor klantenondersteuning, teamsamenwerking en procesautomatisering. > > Oordeel: score van **4.9/5** door 169 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Textline? Bedrijven van elke omvang in de VS en Canada ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.9/5** | 169 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Textline - **Opgericht**: 2016 ## Commerciële context - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Alerts/Escalation - CRM - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Enquêtes en feedback - Geautomatiseerde antwoorden - Geplande berichtgeving - Interactie bijhouden - Kennisbankbeheer - Klantenbinding - Klantgeschiedenis - Live chatten - Massa-sms - Messaging in twee richtingen - Naleving van HIPAA-richtlijnen - Personalisatie van berichten - Rapportage en analyse - Third-Party Integrations - Volgen en analyseren van gebruik - Wachtrijbeheer - Workflowbeheer ## Integraties (19 in totaal) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... en 4 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [SMS-marketing software](https://www.capterra.be/directory/30842/sms-marketing/software) - [Customer success software](https://www.capterra.be/directory/30961/customer-success/software) - [Lead generation software](https://www.capterra.be/directory/30963/lead-generation/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [Clearstream](https://www.capterra.be/software/158103/clearstream) — 4.8/5 (694 reviews) 2. [SlickText](https://www.capterra.be/software/155430/slicktext-com) — 4.8/5 (269 reviews) 3. [Agile CRM](https://www.capterra.be/software/135148/agile-crm) — 4.1/5 (525 reviews) 4. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (1002 reviews) 5. [Intercom](https://www.capterra.be/software/134347/intercom) — 4.5/5 (1135 reviews) ## Reviews ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 december 2020* | Logistiek en toeleveringsketen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Minpunten**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Automation and better Collaboration for Automotive service providers" — 5.0/5 > **Paul** | *1 augustus 2020* | Automotive | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it. > > **Minpunten**: I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself. > > We were solving collaboration between agents and end users, moved away for communications issues that we had. ----- ### "The best SMS app for Pipedrive users" — 5.0/5 > **Max** | *6 juli 2020* | Entertainment | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Great UI and features for teams needing to SMS their customers. > > **Minpunten**: The pricing per SMS is higher than many other available products (particularly in Aus). > > Great customer service and a useful product. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 oktober 2020* | Medische praktijk | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Minpunten**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "Efficient and effective\!" — 5.0/5 > **Corrie** | *12 oktober 2021* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Amazing product\! Super easy to use and lots of great features > > **Minpunten**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\! ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.be/software/168213/textline?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/168213/textline) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens