--- description: Ontdek de plus- en minpunten van VCC Live en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VCC Live - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [IVR-software](/directory/30231/ivr/software) > [VCC Live](/software/167993/vcc-live) # VCC Live Canonical: https://www.capterra.be/software/167993/vcc-live Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/167993/vcc-live?page=2) > Verdubbel je efficiëntie met de voorspellende kiezer van VCC Live en sluit deals door zoveel mogelijk met je klanten te praten\! > > Oordeel: score van **4.7/5** door 27 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt VCC Live? Voor uitbestede callcenters, BPO, banken, financiële instellingen, verzekeringen, telecom, tv-shop, teleshop, enquête, vastgoednetwerk, ziekenhuis, luchtvaartmaatschappijen, ondersteunende diensten, detailhandel, SSC. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.7/5** | 27 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: VCC Live - **Locatie**: Budapest, Hongarije - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 60,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop) - **Ondersteunde talen**: Duits, Engels, Hongaars, Italiaans, Oekraïens, Pools, Russisch, Tsjechisch - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, Hongarije, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - Agent-interface - Automatic call distribution (ACD) - Automatische nummerkiezer - Beheer van enquêtes/peilingen - CRM - Callcenterbeheer - Campagnebeheer - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Integratie van computertelefonie - Interactie bijhouden - Invoer via telefoontoetsen - Kwaliteitsbeheer - Lijstbeheer - Meerdere scripts - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Predictief kiezen - Rapportage en analyse - Stemaanpassing - Tekst naar spraak - Voicemail - Wachtrijbeheer ## Integraties (4 in totaal) - Adobe Commerce - Salesforce Marketing Cloud - Worldpay for Enterprise - Zapier ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Predictive dialer software](https://www.capterra.be/directory/30597/predictive-dialer/software) - [Call recording software](https://www.capterra.be/directory/30533/call-recording/software) - [Telefonie software](https://www.capterra.be/directory/30084/telephony/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) ## Alternatieven 1. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 2. [NiCE CXone](https://www.capterra.be/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Call Center Studio](https://www.capterra.be/software/176017/alotech) — 4.5/5 (47 reviews) 4. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews) 5. [Dialpad](https://www.capterra.be/software/190976/dialpad-sell) — 4.2/5 (562 reviews) ## Reviews ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." — 4.0/5 > **Tamas** | *23 april 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. > > **Minpunten**: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. > > Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. ----- ### "Contact center of the financial institution" — 5.0/5 > **Milan** | *25 oktober 2022* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use, intuitive user interface, lightning-fast support > > **Minpunten**: Setting up some functions is a bit more complicated, but technical support will always help here > > We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests ----- ### "VCC review" — 3.0/5 > **Amber** | *19 april 2019* | Gezondheid, wellness en fitness | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Easy to learn and use in a call center setting. > > **Minpunten**: Connectivity is sometimes spotty and software can freeze or crash easily. ----- ### "Excellent solution for distributed call center operations and home agents" — 4.0/5 > **Antonio** | *30 april 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales > > **Minpunten**: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. > > Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations ----- ### "Perfect call center solution, best customer care and technical support." — 5.0/5 > **Sarai** | *9 mei 2018* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. > > **Minpunten**: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. > > Simple to install, simple to use and get perfect experience and functionality. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/167993/vcc-live?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/167993/vcc-live) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens