--- description: Ontdek de plus- en minpunten van Freshcaller en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshcaller - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Freshcaller](/software/165078/freshcaller) # Freshcaller Canonical: https://www.capterra.be/software/165078/freshcaller Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/165078/freshcaller?page=2) > Freshcaller is een cloudgebaseerde callcenteroplossing die je helpt bij het opschalen van je bedrijf zonder dat je je zorgen hoeft te maken over de complexiteit. > > Oordeel: score van **4.0/5** door 35 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshcaller? Teams en bedrijven uit de volgende sectoren zullen het meest profiteren van het gebruik van Freshcaller: Detailhandel/e-commerce B2B Logistiek en vervoer Zakelijke dienstverlening Software ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.0/5** | 35 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: € 9,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Duits, Engels, Frans, Japans, Koreaans, Nederlands, Pools, Russisch, Spaans, Thai, Turks, Zweeds - **Beschikbare landen**: Australië, België, Canada, Denemarken, Duitsland, Frankrijk, Hongkong SAR van China, Ierland, India, Israël, Italië, Nederland, Nieuw-Zeeland, Noorwegen, Oostenrijk, Singapore, Spanje, Verenigd Koninkrijk, Verenigde Staten, Zwitserland ## Functies - Activiteitendashboard - Audio/Video Conferencing - Automatic call distribution (ACD) - Beller-ID - Bellerprofielen - Bellijstbeheer - CRM - Call screening - Callcenterbeheer - Contactenbeheer - Controle van oproepen - Dashboard - Externe ondersteuning - Geautomatiseerde routing - IVR - Inbound callcenter - Integratie van computertelefonie - Invoer via telefoontoetsen - Kennisbankbeheer - Meerdere scripts - Opnemen - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - PBX - Predictief kiezen - Rapportage en analyse - Rapportage en statistieken - SIP-trunking - Samenwerkingstools - Softphone - Stemaanpassing - Tekst naar spraak - Telefoongesprekken transcriberen - Third-Party Integrations - Toegangsopties/machtigingen - Vergaderen - Videovergaderen - VoIP - Voicemail - Waarschuwingen/Meldingen - Wachtrijbeheer ## Integraties (14 in totaal) - Agile CRM - BigCommerce - Freshdesk - Freshsales - Freshservice - HubSpot CRM - Nimble - Pipedrive - ResponseTap - WooCommerce - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Telefonie software](https://www.capterra.be/directory/30084/telephony/software) - [Virtuele assistent](https://www.capterra.be/directory/33535/virtual-assistant/software) - [Zakelijke telefoonsystemen](https://www.capterra.be/directory/31101/business-phone-systems/software) - [IVR-software](https://www.capterra.be/directory/30231/ivr/software) ## Alternatieven 1. [CloudTalk](https://www.capterra.be/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (986 reviews) 3. [3CX](https://www.capterra.be/software/158704/3cx) — 4.4/5 (465 reviews) 4. [GoTo Connect](https://www.capterra.be/software/163604/goto-connect) — 4.5/5 (668 reviews) 5. [RingEX](https://www.capterra.be/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Reviews ### "Great inexpensive ticketing system" — 4.0/5 > **Amanda** | *13 mei 2022* | Publiceren | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. > > **Minpunten**: The reports function leaves a lot to be desired. > > Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. ----- ### "Freshcaller for SMBs" — 5.0/5 > **Dave** | *30 juli 2020* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch. > > **Minpunten**: Freshcaller is missing some key features, functionality, \& reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for. > > I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them. ----- ### "Product is okay - handy to have everything connected - technical support is overwhelmed" — 2.0/5 > **Bo** | *4 december 2019* | Geestelijke gezondheidszorg | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. > > **Minpunten**: My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. > > My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. ----- ### "Friendly user tool for Team Leaders" — 5.0/5 > **Mark john Paul** | *2 januari 2023* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. > > **Minpunten**: The more options available sometimes it could confuse the user on which to select or follow. > > From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. ----- ### "Good product but quite expensive" — 4.0/5 > **Geverifieerde reviewer** | *13 augustus 2023* | Internet | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. > > **Minpunten**: Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.be/software/165078/freshcaller?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/165078/freshcaller) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens