Wat is Zendesk Suite?
Zendesk bouwt helpdesksoftware voor betere klantenrelaties. De producten geven bedrijven de mogelijkheid om betrouwbaarder, flexibeler en meer schaalbaar te zijn. Ze helpen de communicatie te verbeteren en enorme hoeveelheden gegevens te doorgronden. Bovenal werken ze samen om interacties te veranderen in duurzame relaties. Meer dan 200.000 bedrijven zoals Uber, Groupon, Box, Airbnb en Disney gebruiken Zendesk om hun ondersteuningskosten te verlagen en de productiviteit en klanttevredenheid te verhogen.
Wie gebruikt Zendesk Suite?
Meer dan 200.000 klanten vertrouwen op Zendesk voor hun klantenondersteuning, van startups tot Fortune 500-bedrijven.
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Zendesk Suite reviews
It is completely worth it.
Opmerkingen: We switched to Zendesk Suite a few months ago, which has been a good decision as the workflow is now more comprehensive and simplified. It's a flexible, powerful and very secure CRM. We can organize and prioritize effectively.
I appreciate that it allows for automated systems not only for ticket updates and status, but additionally for reporting. One of the features of this software that I appreciate the most is its user interface, which is not only intuitive and simple to use but also has a visually appealing overall appearance. Another is that it greatly facilitates organization through effective ticket assignment and simple control.
So far I have not experienced any negative aspects, on the contrary, it has simplified tasks that I used to distribute with different software or platforms, which has saved me a lot of time and made my work easier.
S M Zahid Hasan
Empowering Customer Service Excellence: The Comprehensive Solution of Zendesk Suite
Opmerkingen: Zendesk Suite performs. Many companies use it for customer service. Its adaptability lets organizations customize it. Cost, setup, and reporting and analytics tools have been criticized. Other system integration issues have plagued users. Finally, Zendesk Suite's experience relies on business needs. Evaluate the platform's features and capabilities to ensure it fits your business.
Comprehensive solution: Zendesk Suite offers many tools for customer support and assistance, making it a one-stop solution for organizations. Customizable and flexible: Businesses may tailor Zendesk Suite to their needs and workflows. Real-time notifications: Zendesk Suite informs support staff to customer enquiries and requests in real time. Support teams can quickly master Zendesk Suite's user-friendly UI.
Cost: Zendesk Suite is pricey for small organizations. Zendesk Suite setup requires technical expertise and resources. Zendesk Suite's reporting and analytics are limited, requiring other tools for sophisticated analysis. Support teams can't work remotely or on-the-go with Zendesk Suite's restricted mobile support.
Loyal customer overcharged 200%
Opmerkingen: We are answering customer tickets and delegating them to various team members, but the service is not worth the exorbitant price we have been paying for it.
The software itself is fairly OK to use, although some tickets remain open forever and can't be closed due to apparently unsolvable technical issues.
We have been loyal Zendesk customers since June 2017, but after conducting an overdue review of our subscription, we realized that we had been paying for advanced tools that we hadn't been using. Our annual subscription cost over $3,000, whereas what we actually needed was priced at around $900 per year. Although we requested an immediate downgrade and refund of the difference, we missed the renewal date by 2 weeks. Unfortunately, Zendesk rejected our request without making any effort to find a resolution. While we've had reasonable experiences with the software itself, this refusal has left us with an extremely negative impression. As a result, we're likely to cancel our account and switch to a different competitor when our current subscription expires.
A very flexible tool
Opmerkingen: ZenDesk is a solid cloud-based tool and very good value for money.We operate it since 2015 and it doesn't give us many problems, we probably not using it to its full capacity as it is mostly used as a dispatch tool hooked up with online forms.
Deployment is quick.A development test bed is available for an extra fee.The search is very accurate.Good selection of ready-made APIs.Flexible API templates.Many useful add-ons in the marketplace.WYSIWYG is stable and allows sandboxing.Scheduling of holidays is taken care of out of the box.Very customisable.Nice and rich reporting engine with good selection of export options.
The settings section is now separated from the main product; why?In previous versions, the settings were under the same window as the product making changes a breeze, now it's clunky with more buttons to push.Human help is not great, phoning help is almost impossible in the UK.When you get someone to call you back the support is not bad though not always aligned with standard 9-5 working days.Many help pages are dated.
Efficient and Versatile
Opmerkingen: Ticket management, live chat, call center integration, and knowledge base management but also the ability to customize the software to fit specific needs is a major bonus! :)
Ease of use and intuitive interface, which makes it easy for agents to navigate and resolve customer issues quickly, and the help and customer support Zendesk offers.
The price can be steep for young companies, but the ROI is worth it.