--- description: Ontdek de plus- en minpunten van UJET en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.be/software/164070/ujet Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/164070/ujet?page=2) > UJET is een modern bedrijf voor cloudcontactcentrumsoftware met toonaangevende innovatie in klantenondersteuning op het web, telefoon en mobiele apps. > > Oordeel: score van **4.6/5** door 140 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt UJET? UJET is ideaal voor middelgrote en grote bedrijven die gericht zijn op het transformeren van klantenservice met een zeer betrouwbare cloudarchitectuur en alle voordelen van functionaliteit uit het smartphone-tijdperk. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 140 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: UJET - **Locatie**: San Francisco, VS - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 80,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Deens, Duits, Engels, Fins, Frans, Italiaans, Japans, Koreaans, Noors, Portugees, Spaans, Zweeds - **Beschikbare landen**: Verenigde Staten ## Functies - Aanpasbare branding - Activiteitendashboard - Alerts/Escalation - Automatic call distribution (ACD) - Autoresponders - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Bestandsoverdracht - CRM - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Controle van oproepen - Dashboard - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Geotargeting - IVR - Inbound callcenter - Integratie van computertelefonie - Interactie bijhouden - Invoer via telefoontoetsen - Kennisbankbeheer - Klantgeschiedenis - Live chatten - Mobiele toegang - Opnemen - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Outbound callcenter - Overdrachten en routering - Personalisatie - Personeelsbeheer - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Stemaanpassing - Tekst naar spraak - Transcripten/chatgeschiedenis - VoIP - Voicemail - Wachtrijbeheer ## Integraties (8 in totaal) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Ondersteuningsopties - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (915 reviews) 5. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Awesome Tool" — 5.0/5 > **Juan** | *11 april 2020* | Outsourcing/Offshoring | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Minpunten**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 oktober 2022* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Minpunten**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Geverifieerde reviewer** | *25 september 2020* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Minpunten**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16 september 2019* | Detailhandel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Minpunten**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21 september 2020* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Minpunten**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/164070/ujet?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/164070/ujet) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens