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Vetstoria
Wat is Vetstoria?
Vetstoria biedt online afsprakenplanning voor dierenartsen. Het vereenvoudigt het planningsproces van klanten door naadloos te integreren met de praktijkbeheersoftware van dierenartspraktijken. Eigenaren van huisdieren kunnen altijd en overal afspraken plannen, inclusief de praktijkwebsite, Google of socialmediaplatforms zoals Facebook of Instagram.
Wie gebruikt Vetstoria?
Onafhankelijke dierenartspraktijken. Zakelijke dierenartspraktijken Specialistische dierenartspraktijken Universiteiten voor diergeneeskunde
Twijfels over Vetstoria?
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Vetstoria
Vetstoria reviews
Goed programma
Opmerkingen: Beheer van grootte van blokken om klanten zelf afspraken te laten maken. Duur van de afspraak.
Pluspunten:
Het is geen gemakkelijk programma. via de mensen op de achtergrond (chatfunctie) zijn zaken snel en gemakkelijk te regelen.
Minpunten:
De complexiteit van het programma. Het vergt een cursus om alle mogelijkheden van het programma te beheersen.
Reactie Vetstoria
vorig jaar
Hi Jos, Thanks for the review - our support team are always on-hand to help if ever you need them - so please don't hesitate to reach out if you need to make any tweaks! Thanks, Team Vetstoria
Great Product
Opmerkingen: Love this product, helps our business no end allowing people to book online
Pluspunten:
clients find easy to use helps us identify bookings we get new client forms completed
Minpunten:
Sometimes doesn't always pick up clients files
Reactie Vetstoria
10 maanden geleden
Hi Hayley, Thanks for the feedback. We're glad Vetstoria was the best choice to help your team achieve your desired results! If you ever need any support please don't hesitate to reach out to our team - we're always available to help! Thanks, Team Vetstoria
Paw- Mazing Product!
Opmerkingen: Great! Training was a breeze and the product is straight forward.
Pluspunten:
I love that clients can schedule when they have time to do so.
Minpunten:
I wish client information would apply into the system - not just an email for staff to input.
Reactie Vetstoria
vorig jaar
Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria
Vetstoria Review
Opmerkingen: Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality
Pluspunten:
Sales people are proactive at getting you on board
Minpunten:
Support not very good and general appearance from client perspective could be more professional and inviting
Reactie Vetstoria
2 maanden geleden
Hi Allan, Thanks for the review, your feedback has been shared with the team. Have a great day Team Vetstoria
Well worth it
Opmerkingen: Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected.
Pluspunten:
Vetstoria saves my front staff time now that customers can schedule their own.
Minpunten:
The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match.
Game changer for veterinary clinics and their teams!
Pluspunten:
The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us. This allows clients to book an appointment as soon as they get a reminder for services being due or if they have a concern about their pet and not having to wait until we open and then they get busy with work or life and forget or wait until they can't be schedule at an ideal time. The system is so easy to set up however works best for your practice and allows you to customize so many things to make it work best for you.
Minpunten:
The ability to make short term changes would be great. We don't always want to have to use blocks on a schedule but sometimes want to open up availability on short notice for a day they wouldn't otherwise have availability.
Reactie Vetstoria
vorig jaar
Hi Kay, Thanks so much for the great review and the feedback! We're glad you're enjoying the convenience of Vetstoria. Thanks Team Vetstoria
Great scheduling platform!
Opmerkingen: Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment.
Pluspunten:
The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me.
Minpunten:
I haven't seen any cons as of right now for what we use Vetstoria for.
Amazing customer service
Opmerkingen: We already had Vetstoria before I had taken my new position, so it was already set up, but I knew nothing about it. I was set up with a zoom meeting to be shown how to do everything and look at all my numbers as well as how my appointments were set up. I had a great rep. who answered all my questions, was extremely nice, and helpful. They will fix/enter something if you don't know how, so you don't have to worry about it.
Pluspunten:
Easy to use, and when you have questions, they are quick to answer and help solve any problems!
Minpunten:
It's hard to learn all the ends and outs, because there's a lot. But if you reach out, they will do whatever it is you need on their part to make your experience the best!
Reactie Vetstoria
10 maanden geleden
Hi Briana, Thanks for the fantastic review - our customer service team work really hard to be on-hand to help, so they'll be delighted with this feedback! We're glad you're enjoying the service. Thanks Team Vetstoria
Great product for Clients and staff alike
Pluspunten:
Very simple and easy to use for the customer, easy to read and understand for staff.
Minpunten:
N/A
Reactie Vetstoria
6 maanden geleden
Hi Sarah, Thanks for the great review! It's great to see that both staff and clients are enjoying using Vetstoria. Thanks Team Vetstoria
Worth the expense
Opmerkingen: Excellent......................................
Pluspunten:
Clients love the convenience; less work and time on phone
Minpunten:
Need to be careful of time zone ............................................
Reactie Vetstoria
6 maanden geleden
Hi Krista, Thanks for the great review! We're so pleased that your clients and staff are loving the convenience that comes with Vetstoria. Thanks for sharing your thoughts with us. Thanks Team Vetstoria
Great for appointment scheduling!
Opmerkingen: We are able to schedule appointments with this software 24/7 with little to no employee time needed! This makes focusing on our patients much easier!
Pluspunten:
Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing. Not only does the software cut down on extra work for our employees, but it also makes it extremely accessible to our clients. We have the ability to fully customize what veterinarians are available and when they can see patients. We are also able to block off certain days that we are not open!!
Minpunten:
Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software. Other than that it's fantastic.
Great Software
Opmerkingen:
Vetstoria has been great and extremely flexible. They are willing to do what it takes to make clients happy.
We only experienced down-time once in about a year and a half of using them. It was for about 2 days, but they were working on the malfunction ever since the moment we brought it to their attention.
Pluspunten:
I work for a high-volume spay and neuter clinic. This software has drastically helped to address the high call volume we would receive, allowing our staff to increase the quality of the service we provide. The
Minpunten:
The only thing this software is missing is a required questionnaire for clients booking an appointment. I wanted to implement a checklist that clients would HAVE to read and HAVE to acknowledge to ensure that they fully understood the commitment they were making (to reduce no-shows). However, this feature is not present and has not yet been added. I'm keeping my fingers crossed.
Vetstoria saves time and money!
Opmerkingen: We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service.
Pluspunten:
The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.
Minpunten:
We have not had any issues or concerns with Vetstoria.
Reactie Vetstoria
vorig jaar
Hi Bridget, thanks for the great review and for supporting Vetstoria for nearly two years! We're glad you're enjoying the product and our customer support team were very pleased to see your review. Thanks Team Vetstoria
Excellent Customer Service
Opmerkingen: Excellent. Great customer service and super responsive and helpful.
Pluspunten:
They are very responsive and detail oriented. Always able to assist with what is needed for your practice.
Minpunten:
It would be great to have a 30min slot function instead of just 15mins
Reactie Vetstoria
vorig jaar
Hi Grainne, Thanks for the great review and for the feedback! We're glad you're enjoying your experience with Vetstoria. Thanks, Team Vetstoria
I love to work with Vetstoria
Opmerkingen: Very friendly people working at Vetsoria and are very helpfull
Pluspunten:
It is easy to use. Very easy integrated in our software system Animana from Idexx and also easy to connect with our website and FB page. Clients make appointmenst every day and it save us time because we don't have to answer these kind of phone calls.
Minpunten:
The new widget where people can make an appointment on every page is very nice, but not so clientfriendly when you as a customer have to click it away on every page.
An excellent service
Opmerkingen: About 400 clients book an appointment via Vetstoria every month, saving us time and allowing clients to book at any time of the day or night
Pluspunten:
This is so easy to use and the clients are really happy to access the service and use it to make bookings
Minpunten:
The software works well and is fully integrated so the thing that I like least about the software is the fact that I still have to put in all the holiday dates to ensure that we don't get a booking on Christmas day
Great customer support
Opmerkingen: Good.
Pluspunten:
Very helpful customer support who will alter and amend things very quickly
Minpunten:
It is quite difficult to navigate and alter as an admin, but customer service do it for me now.
Review
Opmerkingen: Positive
Pluspunten:
Less phone traffic. Ability to tell clients about practice policies. Stats and analysis. Customer service, helpful and supportive.
Minpunten:
Would be helpful if clients could mark themselves as arrived but somehow confirmed by gps. Would be good if easy and not expensive to do prepayment for new clients to avoid no shows. How new cards are created not ideal, seems to put first and 2nd name in surname ext
Vetstoria is a Great help to Reception Team
Opmerkingen: Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.
Pluspunten:
The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.
Minpunten:
Would like to see a feature added to Facebook as a Book Now option.
Thank you VetStoria
Pluspunten:
The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.
Minpunten:
I don't like that this survey REQUIRES me to answer this question when I have done nothing but praise this product.
Reactie Vetstoria
vorig jaar
Hi Todd - Thanks for the lovely review! We're so glad to hear that you're enjoying Vetstoria and finding a reduction in inbound calls. It's great that the CSR team are noticing the difference too! Thanks again for the review, Team Vetstoria
Excellent Online Booking Platform
Opmerkingen: Excellent customer service.
Pluspunten:
Vetstoria are a very professional company. Their product is excellent with great back end support. No hesitations in recommending this for other companies wanting to use online booking.
Minpunten:
A little bit slow to load for the clients.
Reactie Vetstoria
vorig jaar
Hi Kimberley, Thanks for the feedback - It's great to hear that you're enjoying our customer service. Our team work really hard to ensure that our customers get everything they can out of Vetstoria and they love to hear feedback like this! Thanks, Team Vetstoria
Vetstoria has been AMAZING for gaining new clients
Pluspunten:
I love how easy it is for clients to schedule appointments online.
Minpunten:
Honestly, it's pretty much perfect. I even asked all of my receptionists and no one had any suggestions about how to improve it.
Reactie Vetstoria
vorig jaar
Hi Julie, It's great to hear you're bringing in new clients with Vetstoria! It's also great to hear that it is meeting the requirements of your receptionists. Thank you for sharing your feedback. Thanks Team Vetstoria
Our clients love this product!
Opmerkingen: Easy to use interface for our clients to book veterinary appointments.
Pluspunten:
Super easy to set up and maintain - fully customisable to display the number of appointments you want to allow online bookings for. Our clients love the ease of use and frequently input all their pet's problems that they would like you to check in consultation on the booking form - this gets transferred into their clinical notes so we don't miss anything out. Clients who have tried it use it repeatedly now. It frees up our nurses from reception duties and saves time. I wish my own medical practice and dentist had this! Easy to integrate into your website and mobile apps.
Portland
Opmerkingen: After the initial meetings and being passed on to another rep, very useful and helpful.
Pluspunten:
Data on user portal and ease of implementing
Minpunten:
Initial zoom meetings to set up as could not see the rep and had a heavy accent, really find the initial meetings very hard and delayed getting set up.
Happy user
Pluspunten:
This will put more towards the client to make the appointment instead of clogging the front desk with phone calls for appointments. Very smooth streamline program.
Minpunten:
Not sure I have anything yet. Still getting used to the program. Will update later.
Reactie Vetstoria
vorig jaar
Hi Julia, Thanks for the great review - we're glad to hear you're enjoying your experience with Vetstoria! Thanks, Team Vetstoria