--- description: Ontdek de plus- en minpunten van Qubicles en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qubicles - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Qubicles](/software/161183/qubicles) # Qubicles Canonical: https://www.capterra.be/software/161183/qubicles Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/161183/qubicles?page=2) > Licentievrij, bekroond contactcenter- en blockchain-softwarebedrijf. Registreer nu gratis. > > Oordeel: score van **4.4/5** door 24 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Qubicles? Bel- en contactcenteractiviteiten over de hele wereld die genoeg hebben van de kostbare opties die de markt verzadigen en het gebrek aan innovatie dat in deze sector zo gangbaar is. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.4/5** | 24 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Qubicles - **Locatie**: Atlanta, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 19,99 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementatie en platforms**: Cloud, SaaS, Web, iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - Alerts/Escalation - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van enquêtes/peilingen - Beller-ID - CRM - Callcenterbeheer - Campagnebeheer - Chatten/messaging - Controle van oproepen - Dashboard - Enquêtes en feedback - Gegevensverzameling via meerdere kanalen - IVR - Inbound callcenter - Integratie van computertelefonie - Kennisbankbeheer - Live chatten - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - Predictief kiezen - Rapportage en analyse - Realtime chatten - Softphone - Wachtrijbeheer ## Integraties (1 in totaal) - Gmail ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Hulp op afstand software](https://www.capterra.be/directory/30928/remote-support/software) - [Auto-dialer software](https://www.capterra.be/directory/30999/auto-dialer/software) ## Alternatieven 1. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.capterra.be/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.capterra.be/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Reviews ### "Incomparable" — 5.0/5 > **Francis** | *15 november 2017* | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 mei 2020* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It's very easy to set up and it requires almost no expertise to get it going. > > **Minpunten**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 april 2019* | Politieke organisatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Flexibility, cost effectiveness, scalability. > > **Minpunten**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 april 2017* | Cosmetica | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Minpunten**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 april 2019* | Detailhandel | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Minpunten**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/161183/qubicles?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/161183/qubicles) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens