Avochato

Wie gebruikt Avochato?

Voor bedrijven in alle sectoren en maten. Enkele voorbeelden zijn verzekeringen, thuiszorgbureaus, makelaars, autodealers, logistieke bedrijven, bezorgdiensten, e-commerce en meer.

Wat is Avochato?

Avochato is een CRM met mobiele berichten voor teams. Omdat er geen programmeren nodig is, kun je je Avochato-telefoonnummer binnen enkele minuten instellen om je prospects, klanten of personeel te sms'en. Segmenteer, importeer en verzend berichten naar je contactpersonen om de communicatie van je team te schalen.

Avochato integreert met platforms zoals Salesforce, Slack, Office 365 en Zapier. De API is ook geïntegreerd met Google AdWords, waardoor prospects je rechtstreeks vanuit een Google-advertentie kunnen sms'en.

Avochato - Details

Avochato

https://www.avochato.com/

Opgericht in 2016

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Live online
  • Webinars
  • Documentatie
Avochato-video
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Avochato - prijsoverzicht

Avochato heeft geen gratis versie maar biedt wel een gratis proefperiode.


Gratis versie

Nee

Gratis proef

Ja

Functies van Avochato

  • Agent-interface
  • Automatische nummerkiezer
  • Chatbot
  • Geautomatiseerde routing
  • Integratie van computertelefonie
  • Interactive Voice Response (IVR)
  • Kwaliteitsbeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Samenwerkingstools
  • Wachtrijbeheer

Bekijk de volledige lijst van Contactcenter software

De leverancier heeft deze informatie niet opgegeven.

Bekijk de volledige lijst van Helpdesk software

De leverancier heeft deze informatie niet opgegeven.

Bekijk de volledige lijst van Klachtenbeheer software

  • Afsprakenbeheer
  • Callcenterbeheer
  • E-mailbeheer
  • Enquêtes en feedback
  • Integratie van sociale media
  • Kennisbank
  • Live chatten
  • Prestatiemeetwaarden
  • Virtuele assistent
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer
  • Workflowbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van Klantenservice software

  • Aanpasbare branding
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Integratie van derden
  • Offline formulier
  • Overdrachten en routering
  • Proactief chatten
  • Scherm delen
  • Websitebezoekers bijhouden

Bekijk de volledige lijst van Live chat software

  • Contextgevoelige targeting
  • Coupons
  • E-mailmarketing
  • Engagementbewaking
  • Kanaaltoewijzing
  • Locatiegebaseerde marketing
  • Push-meldingen
  • Sms
  • Winstspellen va sms

Bekijk de volledige lijst van Mobile marketing software

  • Betalingen verwerken
  • Centraal reserveringssysteem
  • Dynamische inhoud
  • GDS/OTA-integratie
  • Klantenbeheer
  • Offertes
  • Routes maken
  • Vluchtreserveringen

Bekijk de volledige lijst van Reisbureau software

  • Contactenbeheer
  • Geplande berichtgeving
  • MMS
  • Massa-sms
  • Messaging in twee richtingen
  • Mobiele coupons
  • Opiniepeilingen en stemmen
  • Personalisatie van berichten
  • Rapportage en analyse
  • Shortcodes
  • Trefwoorden voor mobiel
  • Winstspellen va sms

Bekijk de volledige lijst van SMS-marketing software

  • Afstemming van klanten en vastgoed
  • Contactenbeheer
  • Documentbeheer
  • E-mailmarketing
  • Kalenderbeheer
  • Leads beheren
  • Lijstbeheer
  • Provisiebeheer
  • Vastgoedbeheer
  • Websitebeheer

Bekijk de volledige lijst van Software voor makelaars

  • Activiteiten van werknemers monitoren
  • Beheer van vergaderingen
  • Elektronische handtekening
  • Externe ondersteuning
  • Externe toegang
  • Live chatten
  • Samenwerking
  • Softphone
  • Taakbeheer
  • Tijdzones bijhouden
  • Videochat
  • Webvergaderen

Bekijk de volledige lijst van Thuiswerksoftware

Avochato alternatieven

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Reviews van Avochato

5 van 126 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,7/5
Klantenservice
4,8/5
Functies
4,5/5
Waar voor je geld
4,6/5
Andrea fabiola M.
CEO
Human Resources, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16/11/2018

"Great overall experience."

Opmerkingen: It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

Pluspunten: We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

Minpunten: when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

  • Bron van de reviewer 
  • Beoordeeld op 16/11/2018
Tara B.
Owner
Luxeartikelen en sieraden, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2/9/2019

"Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!"

Opmerkingen: Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Pluspunten: Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Minpunten: So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

  • Bron van de reviewer 
  • Beoordeeld op 2/9/2019
Bradley C.
Executive Director
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    1/5
  • Functies en functionaliteit
    1/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    1/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 16/6/2020

"Disappointed By Avochato: Do Not Recommend This Product"

Opmerkingen: Poor

Pluspunten: The product is fairly easy to use, although a sloppy mobile interface and glitchy.

Minpunten: To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card.
I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

  • Bron van de reviewer 
  • Beoordeeld op 16/6/2020
Anna S.
EL Teacher
Schoolleiding, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20/4/2020

"Great product!"

Opmerkingen: I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

Pluspunten: This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.

Minpunten: None - it is so through it has all the features I wanted.

  • Bron van de reviewer 
  • Beoordeeld op 20/4/2020
Sam H.
Digital Services Administrator
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 16/11/2018

"Effective transactional SMS platform. Less than perfect VoIP platform"

Opmerkingen: We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.

Pluspunten: Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.

Minpunten: It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.

  • Bron van de reviewer 
  • Beoordeeld op 16/11/2018