--- description: Ontdek de plus- en minpunten van AlphaChat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: AlphaChat - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [AlphaChat](/software/160781/alphachat) # AlphaChat Canonical: https://www.capterra.be/software/160781/alphachat > Platform zonder code voor het bouwen en trainen van intelligente virtuele assistenten en slimme chatbots die natuurlijke talen begrijpen. > > Oordeel: score van **5.0/5** door 3 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt AlphaChat? Voor bedrijven die gebruikmaken van berichtenuitwisseling en een snelle groei van klantenondersteuning en verkoop ervaren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **5.0/5** | 3 Reviews | | Gebruiksgemak | 5.0/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 3.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: AlphaChat - **Opgericht**: 2017 ## Commerciële context - **Beginprijs**: € 399,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Beschikbare landen**: Estland ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van negatieve feedback - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contentbeheer - Dashboard - E-mailbeheer - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Gegevensvisualisatie - Geotargeting - Interactie bijhouden - Kennisbankbeheer - Klantgeschiedenis - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Spraakherkenning - Tekstanalyse - Third-Party Integrations - Transcripten/chatgeschiedenis - Visuele analyse - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer ## Integraties (5 in totaal) - Meta for Business - RCSApp - Slack - WhatsApp - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [Freshchat](https://www.capterra.be/software/158117/freshchat) — 4.1/5 (115 reviews) ## Reviews ### "AlphaChat review" — 5.0/5 > **Kaido** | *21 oktober 2020* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use and support speed it it is needed. > > **Minpunten**: Our experience with Chat is still quite short but so far most of the expectations have been nicely met. > > Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company. ----- ### "The Chat Bot Platform perfect for scaling and automation" — 5.0/5 > **Daniel** | *16 oktober 2020* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform. > > **Minpunten**: Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job\! > > Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer's preferred language through our Bot as well. ----- ### "Review for Tallink chatbot" — 5.0/5 > **Kaja** | *27 oktober 2020* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Overall looking of the bot view on the page looks nice :) > > **Minpunten**: 1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are "live". 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice > > Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns. ## Links - [Bekijk op Capterra](https://www.capterra.be/software/160781/alphachat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens