--- description: Ontdek de plus- en minpunten van Aspect Workforce en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aspect Workforce - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Workforce management software](/directory/30210/workforce-management/software) > [Aspect Workforce](/software/160354/alvaria) # Aspect Workforce Canonical: https://www.capterra.be/software/160354/alvaria Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/160354/alvaria?page=2) > Toonaangevende oplossing voor personeelsbeheer volgens Pelorus Associates die lokaal, gehost of in de cloud voor meer dan 150 agenten kan worden ingezet. > > Oordeel: score van **4.2/5** door 251 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Aspect Workforce? Contactcentra met meer dan 150 agenten die hun personeel gemakkelijk op verschillende locaties, kanalen en vaardigheden willen beheren. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 251 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Alvaria - **Locatie**: Chelmsford, VS - **Opgericht**: 1973 ## Commerciële context - **Beginprijs**: US$ 1,00 - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Japans, Koreaans, Portugees, Russisch, Spaans - **Beschikbare landen**: Afghanistan, Algerije, Amerikaans-Samoa, Angola, Argentinië, Armenië, Australië, Azerbeidzjan, Bahrein, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazilië, Brunei, Burkina Faso, Burundi, Cambodja, Canada en 128 meer ## Functies - Aanwezigheid bijhouden - Agent-interface - Beheer van functioneringsgesprekken - Beheer van verlofuren - Budgettering/prognoses - Compliancebeheer - Employee Coaching Tools - Geautomatiseerde planning - Goal Setting/Tracking - Intraday Management - Kwaliteitsbeheer - Oproepen opnemen - Personeelsbeheer - Personeelsbeheer - Personeelsplanning - Prestatiebeheer - Prestatiemeetwaarden - Productiviteitsanalyse - Rapportage en analyse - Roosterbeheer - Vaardigheden bijhouden - Voor callcenters - Wachtrijbeheer - Werknemersdatabase - Werkprognoses - Zelfserviceportal ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Workforce management software](https://www.capterra.be/directory/30210/workforce-management/software) ## Gerelateerde categorieën - [Workforce management software](https://www.capterra.be/directory/30210/workforce-management/software) - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) - [Performance management systemen](https://www.capterra.be/directory/30061/performance-appraisal/software) - [Personeelsbeheer software voor call center](https://www.capterra.be/directory/32607/call-center-workforce-management/software) ## Alternatieven 1. [Calabrio ONE](https://www.capterra.be/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [CXone Mpower](https://www.capterra.be/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Genesys Cloud CX](https://www.capterra.be/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [Nextiva Contact Center](https://www.capterra.be/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) 5. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (481 reviews) ## Reviews ### "Keep your workforce organized" — 5.0/5 > **Rafael** | *4 november 2019* | Vastgoed | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on. One of the better tools is you're able to run a simulation of the schedules for certain amount of weeks without making it official and it'll help you understand everything better and show it to upper management. > > **Minpunten**: Creating everything from a scratch can be confusing if you don't know what you're doing but at the end it's worth it. ----- ### "I've used Aspect for Realtime, scheduling, forecasting, IDP, and vendor management." — 4.0/5 > **Cory** | *24 april 2018* | Verzekeringen > > **Pluspunten**: It is very comprehensive. I've used it for reporting and Realtime, scheduling, forecasting, IDP, and vendor management of our agents. > > **Minpunten**: it is complicated to set up. The revert button is too close to the save button. It is difficult to get the data feeds from our BPO/Vendor partners. ----- ### "Aspect review" — 1.0/5 > **Geverifieerde reviewer** | *27 december 2018* | Outsourcing/Offshoring | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: There is nothing positive to say. We have struggled with the system especially since we transitioned to hosted solution. > > **Minpunten**: It does not give us everything we need. We have APM and have never been able to use it because the numbers have always been wrong. > > Aspect is horrible. We switched from on premise to hosted and then were told we needed to update our WFM but of course that came with a price. I would not recommend Aspect to anyone. ----- ### "Wow excellent software" — 5.0/5 > **Ramon** | *15 september 2018* | Outsourcing/Offshoring | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Very like it, I use it for many years, I miss this dialer, and all the functionallity . Very good platform > > **Minpunten**: Nothing to said very comfortable with everything ----- ### "Make things easier" — 4.0/5 > **Gabriel** | *13 november 2018* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I can have historical data to run actual information and have an accurate view for the future. > > **Minpunten**: It has a lot of functions and it's difficult to understand some of them. > > It's a pretty nice tool, I really like it and use it every day. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/160354/alvaria?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/160354/alvaria) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens