--- description: Ontdek de plus- en minpunten van Freshchat en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.be/software/158117/freshchat Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.be/software/158117/freshchat?page=2) > Freshchat is moderne berichtensoftware die is ontwikkeld voor klantgerichtheidsteams om via verschillende kanalen met prospects en klanten te communiceren. > > Oordeel: score van **4.2/5** door 174 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Freshchat? De doelmarkt van Freshchat bestaat uit verkoop-, klantenondersteuning- en marketingteams van Saas- en e-commercebedrijven met maximaal 50 teamleden die het product gebruiken. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.2/5** | 174 Reviews | | Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.1/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Freshworks - **Locatie**: San Mateo, VS - **Opgericht**: 2011 ## Commerciële context - **Beginprijs**: ₹ 1.799,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Assamees, Bengaals, Bosnisch, Bulgaars, Catalaans, Chinees, Chinees, Deens, Duits, Engels, Estisch, Fins, Frans, Georgisch, Gujarati, Hebreeuws, Hindi, Hongaars, IJslands, Indonesisch, Italiaans, Japans, Kannada, Khmer, Koreaans, Kroatisch, Lets, Litouws, Malayalam, Maleis, Marathi, Nederlands, Noors, Oekraïens, Pools, Portugees, Punjabi, Roemeens, Russisch, Servisch, Sloveens, Slowaaks, Spaans, Tamil, Telugu, Thai, Tsjechisch, Turks, Urdu, Vietnamees, Welsh, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - AI Copilot - AI/machine learning - Aanpasbare branding - Activiteitendashboard - Augmented analytics - Autoresponders - Beheer van klantervaringen - CRM - Chatbot - Chatten/messaging - Codevrije ontwikkeling - Communicatie via meerdere kanalen - Communicatiebeheer - Consumentgericht chatten in realtime - Contextafhankelijke richtlijnen - Dashboard - Enquêtes en feedback - Externe ondersteuning - Geautomatiseerde antwoorden - Geautomatiseerde routing - Geotargeting - Interactie bijhouden - Kennisbankbeheer - Klantenondersteuning - Klantgeschiedenis - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Query-suggesties - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Taakbeheer - Taaldetectie - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Voor meerdere talen - Vooraf geconfigureerde bot - Waarschuwingen/Meldingen - Zoeken/filteren ## Integraties (18 in totaal) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... en 3 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) ## Categorie - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Slack](https://www.capterra.be/software/135003/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.capterra.be/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Freshchat review" — 4.0/5 > **Sai Venkat** | *22 september 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out. > > **Minpunten**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need. ----- ### "Brijesh Freshchat review" — 4.0/5 > **Brijesh** | *20 september 2026* | Administratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds. > > **Minpunten**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 mei 2026* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Minpunten**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 juni 2026* | Luchtvaart(maatschappijen) | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Minpunten**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "Freshchat Review" — 5.0/5 > **Kavya Sri** | *24 september 2026* | Computernetwerken | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I've been using Freshchat for client communication, and overall it's been solid. The interface is simple and intuitive, and assigning chats or tasks to the right person or team is easy.What I like best is the automation the chatbot handles common questions on its own, which saves us from answering the same things over and over. > > **Minpunten**: On the flip side, setting up complex automations isn't always straightforward it takes new users some time to get the hang of it. The advanced settings in particular can be a bit tricky and take a while to fully understand. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.be/software/158117/freshchat?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/158117/freshchat) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens