--- description: Ontdek de plus- en minpunten van Gladly en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gladly - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Gladly](/software/156723/gladly) # Gladly Canonical: https://www.capterra.be/software/156723/gladly Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/156723/gladly?page=2) > Gladly is een uiterst persoonlijk klantenserviceplatform dat mensen centraal stelt in een enkel, levenslang klantgesprek. > > Oordeel: score van **4.8/5** door 139 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Gladly? Er wordt samengewerkt met het MKB en grote B2C-ondernemingen in de detailhandel, e-commerce, het toerisme en de horeca, evenals met contactcenters om op de hoogte te blijven van de huidige klantbehoeften. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 139 Reviews | | Gebruiksgemak | 4.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gladly Software - **Locatie**: San Francisco, VS - **Opgericht**: 2014 ## Commerciële context - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Australië, Botswana, Canada, Denemarken, Fiji, Finland, Ghana, Hongkong SAR van China, IJsland, Ierland, Israël, Kenia, Maleisië, Malta, Namibië, Nieuw-Zeeland, Nigeria, Noorwegen, Oeganda, Papoea-Nieuw-Guinea en 9 meer ## Functies - AI/machine learning - Aanpasbare branding - Agent-interface - Alerts/Escalation - Automatic call distribution (ACD) - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Integratie van computertelefonie - Interactie bijhouden - Kennisbankbeheer - Klantendatabase - Klantenondersteuning - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Overdrachten en routering - Personalisatie - Proactief chatten - Problemen bijhouden - Rapportage en analyse - Sjabloonbeheer - Tekstanalyse - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Voicemail - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ... en 3 meer functies ## Integraties (43 in totaal) - Ada - Adobe Commerce - Asana - Assembled - BigCommerce - Calabrio ONE - Delighted - Fivetran - Formstack Suite - Hark - HiOperator - Hightouch - Idiomatic - Klaviyo - Kodif ... en 28 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [VoIP-software](https://www.capterra.be/directory/30940/voip/software) - [Chatbot software](https://www.capterra.be/directory/32448/chatbot/software) - [Conversational AI software](https://www.capterra.be/directory/31596/conversational-ai-platform/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18771 reviews) 4. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.be/software/62194/livechat) — 4.6/5 (1719 reviews) ## Reviews ### "Admin for over 6 Years, incredibly happy" — 5.0/5 > **Benjamin** | *2 november 2025* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It's a wonderful CX platform. We handle oall of our volume via Gladly. A lot of out of the box featuresand we also use their AI products. > > **Minpunten**: Not much, overall really happy with the platform. I would never say no to a decrease in pricing even though I think the pricing is fair based on the market. > > Overall, incredibly positive. We have used them for years, and it is a great platform. I have continued to renew with them. When you are a D2C eCommerce brand I would highly recommend. ----- ### "Gets the job done with great support" — 4.0/5 > **Kelly** | *8 oktober 2025* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Gladly has continued to make our work lives significantly more efficient and organized. Now, every type of communication with a client is consolidated in one place, which has streamlined our workflow. We are able to run reports based on Topics and other factors, giving us valuable insights. The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text times. Before Gladly, we had nothing comparable, so this has been a major improvement for us. All of this still holds true\! > > **Minpunten**: There are a few challenges with the reports that I wish were addressed to make them easier to read. For instance, the Task Export report does not provide a straightforward way to filter the data. I often find myself copying and pasting this report into an Excel sheet just to extract the information I need. Ideally, I would prefer to have all the necessary details included in a single report, with the option to have it automatically emailed to me on a regular basis. We've also encountered some technical issues with the rules, which haven't worked out for us so far. However, I want to emphasize that the support team is PHENOMENAL. Despite these difficulties, they are always very responsive and do their best to assist us. > > Overall, there were cons, but the pros did outweigh them. Now, we can direct conversations to team members who are actually available, instead of those who are already occupied, such as being on another call. As a result, we no longer miss calls, or if we do, we know exactly who we need to follow up with. This improvement has helped us provide better customer service and respond to clients more promptly. While I have mentioned that the reports occasionally present some challenges, they still offer valuable insights that we would not have otherwise. ----- ### "GLADLY THE BEST TOOL FOR CUSTOMER SERVICE" — 5.0/5 > **Manuel** | *2 april 2026* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is a very use full tool to handle call, emails, and SMS, to bring the best help for our customers. > > **Minpunten**: it should have more editing options for text on emails. but that is all is missing it is very complete. > > Great\! Its interface is very userfriendly, and oraganized. I would totally recommend t o take interactions. ----- ### "Review" — 3.0/5 > **Taylor** | *17 augustus 2022* | Consumentengoederen | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Gladly is pretty reliable and easy to use > > **Minpunten**: The ringtone of calls is horrible. Should be customizable > > 6 out of 10 ----- ### "Happy Gladly Customer" — 4.0/5 > **Stephanie** | *17 februari 2026* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition. > > **Minpunten**: The reporting structure feels too segmented, requiring users to pull information from multiple areas rather than having access to a holistic, consolidated data view. Because most organizations in our industry rely on the same core metrics, having a pre‑built, unified dashboard that brings collective information together would be extremely valuable. A centralized reporting experience would reduce manual work, improve efficiency, and provide a clearer picture for decision‑making. > > Gladly continues to support our commitment to elevating the customer experience, and the team has expressed strong appreciation for the platform’s thoughtful design and streamlined functionality. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/156723/gladly?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/156723/gladly) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens