--- description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.be/software/155928/zoho-crm Pagina: 1 / 280\ Volgende: [Volgende pagina](https://www.capterra.be/software/155928/zoho-crm?page=2) > Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. > > Oordeel: score van **4.3/5** door 6974 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho CRM? Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 6974 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 14,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer ## Functies - AI/machine learning - Aanstellen (van personeel) - Afsprakenbeheer - Automatisering van bedrijfsprocessen - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van salesactiviteit - Bijhouden van klantenactiviteit - Bonusbeheer - Bonusbeheer - CRM - Campagnebeheer - Chatten/messaging - Communicatiebeheer - Contactenbeheer - Contentbeheer - Contentbibliotheek - Documentbeheer - Donorenbeheer - E-mailmarketing - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - For Financial Institutions - Geautomatiseerde routing - Gegevensinvoer - Gegevensverzameling via meerdere kanalen - Goal Setting/Tracking - Interactie bijhouden - Klanten volgen - Klantendatabase - Klantgeschiedenis - Leads genereren - Live chatten - Loyaliteitsprogramma - Marketingautomatisering - Opmerkingen/notities - Predictieve analyse - Prestatiemeetwaarden - Rapportage en analyse - Sales Planning - Samenwerkingstools - Slepen en neerzetten - Sociale promotie - Taakbeheer - Verkooprapporten - Visuele analyse - Voor de verzekeringsbranche - Workflowconfiguratie - Zoeken/filteren ... en 70 meer functies ## Integraties (70 in totaal) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... en 55 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Lead management software](https://www.capterra.be/directory/30017/lead-management/software) ## Gerelateerde categorieën - [AI-verkoopassistent software](https://www.capterra.be/directory/34135/ai-sales-assistant/software) - [CRM-software](https://www.capterra.be/directory/2/customer-relationship-management/software) - [CRM-systemen voor banken en verzekeraars](https://www.capterra.be/directory/30562/financial-crm/software) - [CRM voor de bouw](https://www.capterra.be/directory/30657/construction-crm/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.be/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.be/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18783 reviews) 4. [Dynamics 365](https://www.capterra.be/software/157279/dynamics-365) — 4.4/5 (5823 reviews) 5. [Pipedrive](https://www.capterra.be/software/132666/pipedrive) — 4.5/5 (3051 reviews) ## Reviews ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 juli 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Minpunten**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Great crm for sales" — 5.0/5 > **Geverifieerde reviewer** | *21 januari 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Minpunten**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- ### "Zoho CRM Provides Quality and Customized Functionality at a Good Price" — 5.0/5 > **Cort** | *27 maart 2026* | Filantropie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The CRM is very customizable and can be easily adjusted to fit the needs of our organization. It's a great value for the functionality you get. > > **Minpunten**: Some of the functionality is not very user friendly for people who aren't familiar with this type of product. > > It has been a great and overall very positive experience. We use Zoho CRM for a variety of essential business functions and it has worked very well. ----- ### "Save your money, not your time." — 3.0/5 > **AJ** | *14 oktober 2025* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services > > **Minpunten**: : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. > > 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Geverifieerde reviewer** | *16 januari 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Minpunten**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- Pagina: 1 / 280\ Volgende: [Volgende pagina](https://www.capterra.be/software/155928/zoho-crm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/155928/zoho-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens