--- description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.be/software/155928/zoho-crm Pagina: 1 / 281\ Volgende: [Volgende pagina](https://www.capterra.be/software/155928/zoho-crm?page=2) > Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. > > Oordeel: score van **4.3/5** door 6982 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho CRM? Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 6982 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 14,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer ## Functies - AI/machine learning - Aanstellen (van personeel) - Afsprakenbeheer - Automatisering van bedrijfsprocessen - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van salesactiviteit - Beheer van vergaderingen - Bijhouden van klantenactiviteit - Bonusbeheer - Bonusbeheer - CRM - Campagnebeheer - Chatten/messaging - Communicatiebeheer - Contactenbeheer - Contentbeheer - Contentbibliotheek - Documentbeheer - Donorenbeheer - E-mailmarketing - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - For Financial Institutions - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Interactie bijhouden - Kalenderbeheer - Klanten volgen - Klantendatabase - Klantgeschiedenis - Leads genereren - Live chatten - Loyaliteitsprogramma - Marketingautomatisering - Opmerkingen/notities - Plannen - Rapportage en analyse - Sales Planning - Samenwerkingstools - Slepen en neerzetten - Taakbeheer - Toegangsopties/machtigingen - Verkooprapporten - Visuele analyse - Voor de verzekeringsbranche - Voor salesteams/-organisaties - Workflowconfiguratie - Zoeken/filteren ... en 70 meer functies ## Integraties (70 in totaal) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... en 55 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Lead management software](https://www.capterra.be/directory/30017/lead-management/software) ## Gerelateerde categorieën - [AI-verkoopassistent software](https://www.capterra.be/directory/34135/ai-sales-assistant/software) - [CRM-software](https://www.capterra.be/directory/2/customer-relationship-management/software) - [CRM-systemen voor banken en verzekeraars](https://www.capterra.be/directory/30562/financial-crm/software) - [CRM voor de bouw](https://www.capterra.be/directory/30657/construction-crm/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.be/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.be/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [Dynamics 365](https://www.capterra.be/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 5. [Pipedrive](https://www.capterra.be/software/132666/pipedrive) — 4.5/5 (3056 reviews) ## Reviews ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 juli 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Minpunten**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Geverifieerde reviewer** | *16 januari 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Minpunten**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Unbeatable Value and Deep Customization, but Expect a Setup Curve" — 5.0/5 > **Sourav** | *3 juni 2026* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The Value for Money is exceptional, especially if you utilize the broader Zoho ecosystem. Contact Management is incredibly robust, making it easy to track the entire lifecycle of a lead centrally. The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out. Additionally, the native Email integration works seamlessly to keep all client communications logged in one place. > > **Minpunten**: The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning curve. Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier > > Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows. It requires a significant upfront investment in setup time and training, but it pays off by providing enterprise-level capabilities at a fraction of the cost of its competitors. ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 februari 2026* | Professionele training en coaching | Aanbevelingsscore: 0.0/10 > > **Minpunten**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "Powerful and Flexible, once you get past the learning curve" — 5.0/5 > **Geverifieerde reviewer** | *22 april 2026* | Lucht- en ruimtevaart | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Zoho CRM is an app I keep coming back to because of its interface simplicity and effective functionality > > **Minpunten**: My least favourite thing about Zoho CRM is it can feel a bit clustered, sometimes one will have to click through many screens to get something that can ordinarily be gotten easily. Although it's not bad but can be improved. > > My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and communication history are all easy to be tracked in one place. That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered. Overall, I would say my experience is reliable and practical. It is not the best CRM out there, but it gets the work done ----- Pagina: 1 / 281\ Volgende: [Volgende pagina](https://www.capterra.be/software/155928/zoho-crm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/155928/zoho-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens