--- description: Ontdek de plus- en minpunten van Zoho CRM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Lead management software](/directory/30017/lead-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.be/software/155928/zoho-crm Pagina: 1 / 280\ Volgende: [Volgende pagina](https://www.capterra.be/software/155928/zoho-crm?page=2) > Zoho CRM biedt organisaties een complete oplossing voor de hele levenscyclus van klantenrelatiebeheer. > > Oordeel: score van **4.3/5** door 6964 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho CRM? Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.3/5** | 6964 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 14,00 - **Prijsmodel**: (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Frans, Hebreeuws, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Kroatisch, Nederlands, Pools, Portugees, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Armenië, Australië, Bahrein, Bangladesh, Belarus, België, Bhutan, Brazilië, Canada, Chili, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Filipijnen, Finland en 42 meer ## Functies - AI/machine learning - Aanstellen (van personeel) - Afsprakenbeheer - Automatisering van bedrijfsprocessen - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van salesactiviteit - Bestemmingspagina's en webformulieren - Bijhouden van klantenactiviteit - Bonusbeheer - Bonusbeheer - CRM - Campagnebeheer - Chatten/messaging - Communicatiebeheer - Contactenbeheer - Contentbibliotheek - Documentbeheer - Donorenbeheer - E-mailmarketing - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - For Financial Institutions - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Goal Setting/Tracking - Interactie bijhouden - Kalenderbeheer - Klanten volgen - Klantendatabase - Klantgeschiedenis - Leads genereren - Live chatten - Loyaliteitsprogramma - Marketingautomatisering - Opmerkingen/notities - Predictieve analyse - Rapportage en analyse - Sales Planning - Samenwerkingstools - Slepen en neerzetten - Sociale promotie - Taakbeheer - Toegangsopties/machtigingen - Verkooprapporten - Visuele analyse - Voor de verzekeringsbranche - Workflowconfiguratie - Zoeken/filteren ... en 70 meer functies ## Integraties (69 in totaal) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... en 54 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Lead management software](https://www.capterra.be/directory/30017/lead-management/software) ## Gerelateerde categorieën - [AI-verkoopassistent software](https://www.capterra.be/directory/34135/ai-sales-assistant/software) - [CRM-software](https://www.capterra.be/directory/2/customer-relationship-management/software) - [CRM-systemen voor banken en verzekeraars](https://www.capterra.be/directory/30562/financial-crm/software) - [CRM voor de bouw](https://www.capterra.be/directory/30657/construction-crm/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Alternatieven 1. [HubSpot CRM](https://www.capterra.be/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.be/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.be/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Dynamics 365](https://www.capterra.be/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [EngageBay CRM](https://www.capterra.be/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Great CRM, it provides all-in-one solutions" — 5.0/5 > **Himaanshu** | *28 december 2024* | Computersoftware | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I really the sales and marketing automation it enhances the efficiency. > > **Minpunten**: The customer support services need to be little improved and sometimes I notice slight lags. > > Overall, my experience is excellent just needs little improved else it solves most of my business tasks. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Geverifieerde reviewer** | *28 oktober 2025* | Automotive | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Minpunten**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Zoho for CRM\!" — 4.0/5 > **Shenella** | *22 februari 2026* | Vastgoed | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time. > > **Minpunten**: Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times. > > Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day\! ----- ### "Save your money, not your time." — 3.0/5 > **AJ** | *14 oktober 2025* | E-learning | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services > > **Minpunten**: : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. > > 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. ----- ### "Great crm for sales" — 5.0/5 > **Geverifieerde reviewer** | *21 januari 2026* | Gezondheid, wellness en fitness | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Minpunten**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- Pagina: 1 / 280\ Volgende: [Volgende pagina](https://www.capterra.be/software/155928/zoho-crm?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/155928/zoho-crm) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens