Zoho CRM

Zoho CRM

door Zoho CRM

Wie gebruikt Zoho CRM?

Zoho CRM is voor iedereen, of het nu een klein bedrijf of een grote onderneming is. Verkoop slimmer, beter en sneller met Zoho CRM.

Wat is Zoho CRM?

Zoho CRM biedt kleine tot grote organisaties een complete oplossing voor de hele levenscyclus van customer relationship management voor het beheer van de organisatiebrede verkoop, marketing, klantenondersteuning en service- en voorraadbeheer in één enkel bedrijfssysteem.

Zoho CRM - Details

Zoho CRM

https://www.zoho.com/crm/

Opgericht in 1996

Zoho CRM - Prijsoverzicht

Zoho CRM heeft een gratis versie en biedt een gratis proefperiode. Zoho CRM betaalde versie vanaf US$ 12,00.

Beginprijs

US$ 12,00

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Kantooruren

Online

Functies van Zoho CRM

CRM voor de bouw
Beheer van verkooppipeline
Contractbeheer
Klanten volgen
Offertes en voorstellen
Plannen
Prognose
Projectbeheer
Afstemming van klanten en vastgoed
Campagnebehee
Contactenbeheer
E-mailmarketing
Interactie bijhouden
Leads beheren
Referenties bijhouden
Segmentering
Waarschuwingen voor vastgoed
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer
Documenten opslaan
Integratie van marketingautomatisering
Integratie van sociale media
Kalender-/herinneringssysteem
Leadscoring
Live chatten
Offertes en voorstellen
Prognose
Scannen van vistekaartjes/-badges
Segmentering
Taakbeheer
Territoriumbeheer
Bestemmingspagina's en webformulieren
Callcenterbeheer
Campagnebehee
Contactenbeheer
Documentbeheer
E-mailmarketing
Enquêtebeheer
Interactie bijhouden
Klantenondersteuning
Leads beheren
Leadscoring
Lijstbeheer
Marketingautomatisering
Offertes en voorstellen
Productcatalogus
Projectbeheer
Referenties bijhouden
Territoriumbeheer
Accountwaarschuwingen
Assetbeheer
Huishouduitgaven bijhouden
Invloed bijhouden
Leads beheren
Marketingmanagement
Onkosten bijhouden
Relaties bijhouden
Teamopdrachten
Territoriumbeheer
Analyse
Communicatiebeheer
Communitybeheer
Contentsyndicatie
Gamification
Live chatten
Opzeggingenbeheer
Verzamelen van feedback
Video-inhoud
Analyse
Beheer van enquêtes/peilingen
Beheer van negatieve feedback
Dashboard
Gegevensverzameling via meerdere kanalen
Kennisbeheer
Klantensegmenten
Predictieve analyse
Sentimentanalyse
Tekstanalyse
Bronnen bijhouden
Campagnebehee
Interactie bijhouden
Lead nurturing
Leaddistributie
Leads vastleggen
Leadscoring
Leadsegmentering
Pipelinebeheer
Tools voor exploratie
Analyse van klantenservices
Catalogiseren / categoriseren
Controle van antwoorden via e-mail
Kennisbeheer
Klantenondersteuning bijhouden
Live chatten
Prestatiemeetwaarden
Zelfserviceportal
Zoeken
Beheer van doelstellingen en quota
Beheer van vergaderingen
Beheer van voorstellen
Contactenbeheer
Contentbeheer
Documentbeheer
Leads beheren
Presentatiebeheer
Prestatiebeheer
Samenwerking
Territoriumbeheer
Trainingsbeheer
Beheer van externe verkoop
Beheer van oproepen
Campagnebehee
Contactenbeheer
Contractbeheer
E-mailmarketing
Kanaalbeheer
Kansenbehee
Klantendatabase
Leads beheren
Prestatiemeetwaarden
Provisiebeheer
Referenties bijhouden
Territoriumbeheer
Verkoopprognose
Voorstellen genereren
Analyse van verkooptrends
Berichtgeving van uitzonderingen
Concurrentenanalyse
Correlatieanalyse
Dashboard
Dynamische modellering
Modellering en simulatie
Prestatiemeetwaarden
Statistische analyse
Weergave van grafische gegevens

Reviews van Zoho CRM

5 van 4.147 reviews worden weergegeven

In totaal
4,2/5
Gebruiksgemak
4/5
Klantenservice
4/5
Functies
4,2/5
Waar voor je geld
4,2/5
Shawn B.
IT Architect
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 7/5/2020

"A CRM for the Masses"

Opmerkingen: Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

Pluspunten: This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.

Minpunten: Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

  • Bron van de reviewer 
  • Beoordeeld op 7/5/2020
Geverifieerde reviewer
Assistant Professor
Informatietechnologie en -diensten, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 18/6/2020

"Great product for small business scaling up"

Opmerkingen: My overall experience was very good. I was the head of sales who was implementing proper business practices (like conversation tracking) in the company. Zoho CRM was a great choice.

Pluspunten: I loved the numeber of features I got for the money. At the same time, my biggest concern was integration with third party mailing service. Zoho handled it perfectly.

Minpunten: It was a bit pricy for a small business in Mid-Europe. Especially that we were just starting off, and did not need all the functions that came with the package we had to acquire to get the ones we needed.

  • Bron van de reviewer 
  • Beoordeeld op 18/6/2020
Geverifieerde reviewer
Director of Product Management
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    1/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 22/6/2018

"If you want to keep your sanity, then stay away from ZOHO"

Opmerkingen: The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.

Pluspunten: The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.

Minpunten: There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.

  • Bron van de reviewer 
  • Beoordeeld op 22/6/2018
Gaelan D.
Sales Manager
Entertainment, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 29/3/2020

"Great for small businesses"

Opmerkingen: We moved to Zoho CRM in 2014 when we were looking for a cloud based CRM. We have used it in a few different business and it is easy to use and teach to others.

Pluspunten: It is very easy to add fields/change fields and customize as you wish. For the most part, it is very intuitive and user friendly.
Integrates with many different programs.
We had a Zoho expert set up our account and do training with us and that was worth the time and money.

Minpunten: Features can be limited on lower priced tiers.
It can be difficult to find solutions to common problems.

  • Bron van de reviewer 
  • Beoordeeld op 29/3/2020
Geverifieerde reviewer
Marketing Automation Project Manager
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 27/5/2020

"Good Value-for-money"

Opmerkingen: Overall, I'm happy with Zoho. If you are introducing yourself into the CRM world, Zoho has more than enough features to test it and manage you customer base. Combined with third party marketing software makes it a really good product for a SME.

Pluspunten: It's really easy to use. It has most of the features available on CRMs such as Dynamics CRM. You can easily assign contacts to users as well as associate opportunities to them.

Minpunten: The marketing add-on (Zoho Campaigns) does not allow to do most of functionalities available on other Marketing softwares. It's email marketing framework is really poor for a professional software.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 27/5/2020