---
description: Ontdek de plus- en minpunten van RingCX en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: RingCX - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Unified communications software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center)

# RingCX

Canonical: https://www.capterra.be/software/154951/ringcentral-contact-center

Pagina: 1 / 12\
Volgende: [Volgende pagina](https://www.capterra.be/software/154951/ringcentral-contact-center?page=2)

> RingCentral Contact Centre biedt omnichannel-functies waarmee klanten zelf kunnen bepalen hoe ze met jou willen communiceren.
> 
> Oordeel: score van **4.2/5** door 258 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt RingCX?

RingCentral, aangestuurd door InContact, is een flexibele cloudgebaseerde oplossing voor contactcenters die ideaal is voor bedrijven van elke omvang.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.2/5** | 258 Reviews |
| Gebruiksgemak | 4.3/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews |
| Functies | 4.3/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: RingCentral
- **Locatie**: Belmont, VS
- **Opgericht**: 1999

## Commerciële context

- **Beginprijs**: US$ 65,00
- **Prijsmodel**:  (Gratis proefversie)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Frans, Italiaans, Japans, Portugees, Spaans
- **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, Ierland, Japan, Jersey, Nederland, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Aanpasbare rapporten
- Agent-interface
- Audio opnemen
- Automatic call distribution (ACD)
- Automatische nummerkiezer
- Beheer van enquêtes/peilingen
- Bellijstbeheer
- CRM
- Campagnebeheer
- Chatbot
- Chatten/messaging
- Communicatie via meerdere kanalen
- Consumentgericht chatten in realtime
- Contactenbeheer
- Controle van oproepen
- Conversies bijhouden
- Dashboard
- E-mailbeheer
- Enquêtes en feedback
- Feedbackbeheer
- Geautomatiseerde routing
- Gegevensverzameling via meerdere kanalen
- IVR
- Kwaliteitsbeheer
- Lijstbeheer
- Mobiele toegang
- Opnemen
- Oproepen bijhouden
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Personeelsbeheer
- Personeelsplanning
- Predictief kiezen
- Prestatiebeheer
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerking tussen meerdere gebruikers
- Samenwerkingstools
- Schermopname
- Schermopname
- Telefoongesprekken transcriberen
- Third-Party Integrations
- Vergaderen
- Voor callcenters
- Wachtrijbeheer
- Werkprognoses
- Workflowbeheer

... en 21 meer functies

## Integraties (95 in totaal)

- Aha\!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Calabrio ONE
- CalendarHero
- Chatlayer
- Chili Piper
- ChorusCX

... en 80 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Unified communications software](https://www.capterra.be/directory/31035/unified-communications/software)

## Gerelateerde categorieën

- [Unified communications software](https://www.capterra.be/directory/31035/unified-communications/software)
- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [IVR-software](https://www.capterra.be/directory/30231/ivr/software)
- [Softphone software](https://www.capterra.be/directory/31029/softphone/software)
- [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software)

## Alternatieven

1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (330 reviews)
2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1787 reviews)
3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (919 reviews)
4. [CallHippo](https://www.capterra.be/software/159578/callhippo) — 4.4/5 (689 reviews)
5. [NiCE CXone](https://www.capterra.be/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "RingCentral" — 5.0/5

> **Kiersten** | *17 september 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Easy to use, easy integrations with Salesforce and Groove
> 
> **Minpunten**: Can delay quite a bit, causing calls to fail

-----

### "RIngcentral CX is a great product for small call centers" — 5.0/5

> **Holly** | *1 februari 2026* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process.
> 
> **Minpunten**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.
> 
> It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control

-----

### "negotiator" — 3.0/5

> **brittany** | *2 juni 2025* | Juridische dienstverlening | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: That we can use this on a app on a phone or via the computer. This helps with everyday communication.
> 
> **Minpunten**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying.

-----

### "Ring Central is the best\!" — 5.0/5

> **Allan Del Cris** | *3 september 2025* | Werving en selectie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\!
> 
> **Minpunten**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools.
> 
> Ringcentral is one of the most underrated dials applications.  It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps.

-----

### "Yes to RingCX" — 4.0/5

> **Geverifieerde reviewer** | *5 januari 2026* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Clarity and ease of use. The app and the site are very easy to navigate.  I have never had to contact RingCX support
> 
> **Minpunten**: Sporadic interuptions of service. For example, being logged out automatically.  Very inconvenient if I am in th middle of a task
> 
> I will continue to use RingCX due to its functionality and ease of use.  I have become very familiar with RingCX so it would be difficult for me to change platforms

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Pagina: 1 / 12\
Volgende: [Volgende pagina](https://www.capterra.be/software/154951/ringcentral-contact-center?page=2)

## Links

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