--- description: Ontdek de plus- en minpunten van Fullstory en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fullstory - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Fullstory](/software/153721/fullstory) # Fullstory Canonical: https://www.capterra.be/software/153721/fullstory Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/153721/fullstory?page=2) > FullStory helpt bedrijven hun digitale ervaring op verschillende sites en apps te begrijpen, meten en verbeteren. > > Oordeel: score van **4.6/5** door 67 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Fullstory? De doelmarkten van FullStory variëren van ondersteuningsmedewerkers tot productteams, groeihackers en engineering. FullStory stelt iedereen in een organisatie in staat om te helpen bij het opbouwen van een toonaangevende online ervaring. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 67 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: fullstory - **Locatie**: Atlanta, VS - **Opgericht**: 2014 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, België, Canada, Denemarken, Duitsland, Finland, Frankrijk, Ierland, Israël, Italië, Japan, Luxemburg, Nederland, Nieuw-Zeeland, Noorwegen, Spanje, Verenigd Koninkrijk, Verenigde Staten, Zweden, Zwitserland ## Functies - A/B Testing - AI/machine learning - Aanpasbare sjablonen - Activiteiten volgen - Ad-hocrapportage - Analyse van gebruikersonderzoek - Annotaties - Augmented analytics - Beheer van klantervaringen - Beheer van problemen - Bruikbaarheidstests - Cohortanalyse - Conversies bijhouden - Engagement bijhouden - Functies en berekeningen - Funnelanalyse - Gebeurtenislogboeken - Gebruikersinteractie bijhouden - Gebruikerstrajecten - Gedragsanalyse - Gegevensaggregatie - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Heatmaps - In-apps-gebeurtenissen bijhouden - Interactieve rapporten - KPI-controle - Klantensegmenten - Meerdere gegevensbronnen - Onderzoek met diverse methoden - Prestatiemeetwaarden - Rapportage en analyse - Rapportage en statistieken - Real-Time Analytics - Real-Time Monitoring - Samenwerkingstools - Scroll Maps - Tekstanalyse - Third-Party Integrations - Tijd op site bijhouden - Toegangsopties/machtigingen - Tools voor onderzoek naar trefwoorden - Uptimerapportage - Visuele analyse - Volgen van gedrag - Waarschuwingen/Meldingen - Websiteanalyse - Webverkeerrapportage - Widgets - Zoeken/filteren ... en 9 meer functies ## Integraties (48 in totaal) - AB Tasty - BigCommerce - BigQuery Connector for Jira - Blue Triangle - BugSnag - DataGrail - Delacon - Dynamic Yield - Fivetran - Formsort - Gainsight CS - Google Analytics 360 - Google Cloud Operations Suite - Google Tag Manager 360 - Gravity ... en 33 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Heatmap software](https://www.capterra.be/directory/30977/heatmap/software) - [Insight engines](https://www.capterra.be/directory/32918/insight-engines/software) - [Productanalyses](https://www.capterra.be/directory/32915/product-analytics/software) - [Kwalitatieve data-analyse software](https://www.capterra.be/directory/31297/qualitative-data-analysis/software) ## Alternatieven 1. [Tableau](https://www.capterra.be/software/77260/tableau) — 4.6/5 (2348 reviews) 2. [Marvin](https://www.capterra.be/software/1032196/marvin) — 4.8/5 (12 reviews) 3. [Dovetail](https://www.capterra.be/software/174077/dovetail) — 4.6/5 (97 reviews) 4. [Hotjar](https://www.capterra.be/software/163516/hotjar) — 4.6/5 (539 reviews) 5. [Pendo](https://www.capterra.be/software/151951/pendo-platform) — 4.5/5 (238 reviews) ## Reviews ### "Fullstory ushers in a new era of live data analytics" — 5.0/5 > **Frank** | *29 januari 2019* | Horeca | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action. > > **Minpunten**: There's not really anything I can knock this product for. It's exceptional. > > The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around. ----- ### "Easy to use, invaluable insights" — 5.0/5 > **Lorenq** | *30 oktober 2025* | Human Resources | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Easy to use, especially with respect to non-technical/non-dev team members. The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring. Their customer support is also fantastic--super quick, responsive, helpful, etc. They are great about security and PII considerations, etc. I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy. > > **Minpunten**: Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify. However, if used with fidelity, it's really worth its weight in gold, in my opinion. > > Great\! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X. ----- ### "Too pricey for the features and functionality it supports" — 3.0/5 > **Bharath** | *18 augustus 2017* | Computersoftware | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc. > > **Minpunten**: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions. ----- ### "Great product for learning about your customer usage\! Highly recommend for any product team\!" — 5.0/5 > **Geverifieerde reviewer** | *3 december 2022* | Online media | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this. > > **Minpunten**: Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps \[SENSITIVE CONTENT\] 5 star support\! > > Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level. ----- ### "State of the art product, but poor customer service and retention, unjustified price increase" — 5.0/5 > **Thomas** | *21 november 2019* | Computersoftware | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: It was very easy to use, and very useful to debug issues, and trace or track usage abuse. > > **Minpunten**: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner. > > Everything about the software itself was great, unfortunately the service and pricing packages ruined my day. ----- Pagina: 1 / 4\ Volgende: [Volgende pagina](https://www.capterra.be/software/153721/fullstory?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/153721/fullstory) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens