--- description: Ontdek de plus- en minpunten van XM for Customer Experience en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.be/software/152924/customer-frontlines Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/152924/customer-frontlines?page=2) > Qualtrics Customer Experience (CX) maakt het eenvoudig voor bedrijven om elk belangrijk moment in het klanttraject weer te geven, te beantwoorden en te verbeteren. > > Oordeel: score van **4.6/5** door 255 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt XM for Customer Experience? Leiders in Customer Experience in iedere industrie die zoeken naar een robuust, makkelijk te gebruiken oplossing om de gehele klantervaring te verbeteren ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.6/5** | 255 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Qualtrics - **Locatie**: Palo Alto, VS - **Opgericht**: 2013 ## Commerciële context - **Beginprijs**: US$ 1.500,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Chinees, Chinees, Duits, Engels, Fins, Frans, Iers, Italiaans, Japans, Koreaans, Nederlands, Spaans - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Costa Rica, Duitsland, Frankrijk, Ierland, India, Italië, Japan, Mexico, Nederland, Oostenrijk, Puerto Rico, Spanje en 5 meer ## Functies - API - Aanpasbare formulieren - Aanpasbare sjablonen - Aanpasbare vragen - Activiteitendashboard - Agent-interface - Analyse - Anonieme feedback - Antwoordbeheer - Automatische transcriptie - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Bijhouden van klantenactiviteit - Bonusbeheer - CES-enquêtestructuur - CRM - CSAT-enquêtestructuur - Chatbot - Communicatiebeheer - Customer journey mapping - Dashboard - E-mailmarketing - Employee Coaching Tools - Engagement bijhouden - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Integratie van computertelefonie - Integratie van derden - Klantensegmenten - Klantgegevensbeheer - Klantgeschiedenis - Kwaliteitsbeheer - Live chatten - Loyaliteitsprogramma - NPS-enquêtestructuur - Oproepen opnemen - Rapportage en analyse - Rapportage en statistieken - Retenties bijhouden - Reviewaanvraag - Reviewmelding - Reviews controleren - Sms-berichten - Toezicht houden op klachten - Trefwoorden bijhouden - Visuele analyse - Workflow Automation ... en 35 meer functies ## Integraties (38 in totaal) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... en 23 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer experience software](https://www.capterra.be/directory/30671/customer-experience/software) - [Customer satisfaction software](https://www.capterra.be/directory/30541/customer-satisfaction/software) - [Enquête software](https://www.capterra.be/directory/30092/survey/software) - [Feedback en review management software](https://www.capterra.be/directory/31024/review-management/software) ## Alternatieven 1. [Typeform](https://www.capterra.be/software/137289/typeform) — 4.7/5 (971 reviews) 2. [SurveyMonkey](https://www.capterra.be/software/32728/surveymonkey) — 4.6/5 (10475 reviews) 3. [Jotform](https://www.capterra.be/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 4. [Connecteam](https://www.capterra.be/software/153140/connecteam) — 4.6/5 (5298 reviews) 5. [Mailchimp](https://www.capterra.be/software/110228/mailchimp) — 4.5/5 (17643 reviews) ## Reviews ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 september 2024* | Marktonderzoek | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Minpunten**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1 oktober 2025* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Geverifieerde reviewer** | *20 mei 2018* > > **Pluspunten**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Minpunten**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12 september 2020* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Minpunten**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- ### "Great Product, Great People" — 5.0/5 > **Bryce** | *3 augustus 2018* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Customer Service turns out to be a huge part of any user experience, but as a Brand Administrator, I was always getting requests from people in my organization about Qualtrics. I always found them to be readily available and willing to field whatever crazy request I was asking about. There are several high-quality survey and analytics tools on the market, but Qualtrics has really set itself apart by investing heavily into it's customer experience resources (physical, digital, and human) to round out a solid overall experience. > > **Minpunten**: As an social science research scientist, I found that there are a few "hard coded" defaults in the system that do not really align with common research practice. There are not a ton, but one is the coded values of Likert-type items; because the default setting is Very Satisfied = 1 and Very Disatisfied = 7, I have to customize all of my subsequent items in my surveys to ensure that my averages or "TOP TWO" results meet what I expect. This is not a serious matter in the end because I'm aware of it, but I got burned by this a few times in the past and it cost me a good bit of time. > > As a higher education professional, we have to process students accurately and efficiently, and qualtrics has helped us creatively do this on a number of levels. We also gather and report out on student satisfaction concerns, as well as marketing and needs analyses. The system is extremely versatile, so there are countless applications that can help guide the work we do in higher educational settings. This is a premium product that requires a premium investment from your organization; however, once you've made this investment, you'll find that they have thought of almost everything from an end-user perspective, and have made a very friendly yet robust product, a difficult balance to strike in a competitive industry. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/152924/customer-frontlines?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/152924/customer-frontlines) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens