--- description: Ontdek de plus- en minpunten van ServiceNow en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Business management software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.be/software/152871/servicenow Pagina: 1 / 15\ Volgende: [Volgende pagina](https://www.capterra.be/software/152871/servicenow?page=2) > ServiceNow automatiseert je dagelijkse ondersteuningstaken en helpt je elke werkeenheid te volgen, meten en verwerken. Het is gebruiksvriendelijk en schaalbaar. > > Oordeel: score van **4.5/5** door 348 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt ServiceNow? ITSM-ruimte. Dit omvat groeiende organisaties van elke omvang, in elke sector. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 348 Reviews | | Gebruiksgemak | 4.2/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.1/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: ServiceNow - **Locatie**: Santa Clara, VS - **Opgericht**: 2012 ## Commerciële context - **Beginprijs**: US$ 100,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Japans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, Brazilië, Canada, China, Duitsland, India, Japan, Mexico, Verenigd Koninkrijk, Verenigde Staten ## Functies - API - Activiteitendashboard - Alerts/Escalation - Asset Lifecycle Management - Assets volgen - Auditing van problemen - Beheer van IT-assets - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Capaciteitsbeheer - Compliancebeheer - Configuratiebeheer - Contract- en licentiebeheer - Dashboard - Enquêtes en feedback - Financieel beheer - Geautomatiseerde routing - Gegevensvisualisatie - Geïntegreerde bedrijfsvoering - Geïntegreerde ontwikkelomgeving - Grafische gebruikersinterface - HR-beheer - IT-assets bijhouden - IT-reporting - In kaart brengen van relaties - Kennisbankbeheer - Kosten bijhouden - Licentiebeheer - Macro's/reacties via sjablonen - Prestatie bewaken - Prestatiemeetwaarden - Priorisering - Projectbeheer - Rapportage en analyse - Rapportage en statistieken - Slepen en neerzetten - Status bijhouden - Taakbeheer - Toegang en controle op afstand - Veranderingsbeheer - Versiebheer - Voorraadbeheer - Waarschuwingen/Meldingen - Workflowbeheer - Zelfserviceportal ## Integraties (98 in totaal) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... en 83 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Business management software](https://www.capterra.be/directory/30532/business-management/software) ## Gerelateerde categorieën - [Business management software](https://www.capterra.be/directory/30532/business-management/software) - [Cloud integration software](https://www.capterra.be/directory/30852/cloud-management/software) - [Appdevelopment software](https://www.capterra.be/directory/30082/application-development/software) - [ERP-systemen](https://www.capterra.be/directory/9/enterprise-resource-planning/software) - [ICT-beheersoftware](https://www.capterra.be/directory/10001/it-management/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [Freshservice](https://www.capterra.be/software/132997/freshservice) — 4.5/5 (719 reviews) 3. [JIRA Service Management](https://www.capterra.be/software/138769/jira-service-management) — 4.5/5 (770 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Milvus](https://www.capterra.be/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 februari 2026* | Verzekeringen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Minpunten**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 augustus 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Minpunten**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "Awesome service now features" — 4.0/5 > **Geverifieerde reviewer** | *26 april 2026* | Vastgoed | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Minpunten**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "A decent product with a couple of connectivity issues" — 3.0/5 > **Tom** | *29 maart 2026* | Informatietechnologie en -diensten | Aanbevelingsscore: 2.0/10 > > **Pluspunten**: ServiceNow puts me in touch with our IT support team usually relatively quickly. It has a very convenient Microsoft Teams plugin. > > **Minpunten**: Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out. > > Overall ServiceNow is a good product and puts me in touch with the right people. However the only downside for me is the connectivity issues on occasions. ----- ### "User experience on ServiceNow" — 5.0/5 > **Song Kean** | *28 juli 2025* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: GUI is user friendly Ability of building dashboards for effective monitoring Ability of inserting customized templates for ticket creation > > **Minpunten**: Notifications configuration is rather confusing. The explanation of the settings is non existence and hence it is hard to know what you would receive after enabling certain settings. > > All pleasant experience so far. Practically there is no unexpected downtime. The overall look of the application has been set up nicely. ----- Pagina: 1 / 15\ Volgende: [Volgende pagina](https://www.capterra.be/software/152871/servicenow?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/152871/servicenow) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens