--- description: Ontdek de plus- en minpunten van Pendo en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.be/software/151951/pendo-platform Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/151951/pendo-platform?page=2) > Registreer gegevens over gebruikersgedrag, segmenteer gebruikers en onderneem vervolgens actie via berichten, enquêtes en peilingen binnen de toepassing. > > Oordeel: score van **4.5/5** door 238 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Pendo? Teams voor productbeheer, succesverhalen van klanten, klantenondersteuning, techniek, marketing, verkoop en gebruikerservaring ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 238 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Pendo.io - **Locatie**: Raleigh, VS - **Opgericht**: 2014 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare sjablonen - Activiteiten volgen - Activiteitendashboard - Analyse van gebruikersonderzoek - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Communicatie via meerdere kanalen - Communicatiebeheer - Content maken - Contextafhankelijke richtlijnen - Conversies bijhouden - Dashboard - Engagement bijhouden - Enquêtes en feedback - Erkenning van medewerkers - Feedbackbeheer - Funnelanalyse - Gebruikers inwerken - Gebruikersinteractie bijhouden - Gedragsanalyse - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Heatmaps - Herinneringen - In-app training - In-apps-gebeurtenissen bijhouden - Klantensegmenten - Klantgeschiedenis - Live chatten - NPS-enquêtestructuur - Personeelsbeheer - Prestatiemeetwaarden - Priorisering - Projectplanning - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Roadmaps van producten - Samenwerkingstools - Taakbeheer - Tekstanalyse - Termijnbewaking - Tijd op site bijhouden - Visualisatie - Visuele analyse - Volgen van gedrag - Waarschuwingen/Meldingen - Webverkeerrapportage - Zelfserviceportal ... en 27 meer functies ## Integraties (31 in totaal) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... en 16 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Kwalitatieve data-analyse software](https://www.capterra.be/directory/31297/qualitative-data-analysis/software) - [Website analyse tools](https://www.capterra.be/directory/30073/web-analytics/software) - [Mobile analytics software](https://www.capterra.be/directory/30936/mobile-analytics/software) - [UX-tools (User Experience)](https://www.capterra.be/directory/31036/ux/software) ## Alternatieven 1. [Google Analytics 360](https://www.capterra.be/software/177042/google-analytics) — 4.7/5 (8092 reviews) 2. [Mixpanel](https://www.capterra.be/software/158740/mixpanel) — 4.5/5 (146 reviews) 3. [Hotjar](https://www.capterra.be/software/163516/hotjar) — 4.6/5 (541 reviews) 4. [Amplitude](https://www.capterra.be/software/158741/amplitude) — 4.6/5 (67 reviews) 5. [Lucky Orange](https://www.capterra.be/software/150695/lucky-orange) — 4.7/5 (260 reviews) ## Reviews ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 november 2022* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Minpunten**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo is a Lifesaver" — 4.0/5 > **Geverifieerde reviewer** | *5 december 2019* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. > > **Minpunten**: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. > > The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 januari 2020* | Internet | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Minpunten**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 mei 2019* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Minpunten**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- ### "Pendo is vital to any Product role, whether entry- or executive-level" — 5.0/5 > **Drake** | *5 december 2025* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Their product analytics are wonderful for identifying opportunities and discovering potential within our own product. Their platform is intuitive and is easy to naviget to find value. Their customer service is second-to-none. > > **Minpunten**: Once you understand the surface-level and initial insights, getting deeper seems to require quite a bit of effort and time. Their is SO MUCH in there that sometimes it can feel a little overwhelming (but that's also a "time" issue on our side) > > I'm a huge proponent of Pendo - we've had access to it for 8+ years and it keeps getting better and better. It has become a central tool for me as a product manager, and it is first on my list of "tools to get" when talking to other people in similar roles. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/151951/pendo-platform?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/151951/pendo-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Gestructureerde gegevens