--- description: Ontdek de plus- en minpunten van Pendo en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.be/software/151951/pendo-platform Page: 1 / 11\ Volgende: [Next page](https://www.capterra.be/software/151951/pendo-platform?page=2) > Registreer gegevens over gebruikersgedrag, segmenteer gebruikers en onderneem vervolgens actie via berichten, enquêtes en peilingen binnen de toepassing. > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Pendo? Teams voor productbeheer, succesverhalen van klanten, klantenondersteuning, techniek, marketing, verkoop en gebruikerservaring ## Quick Stats & Ratings | Metric | Beoordelen | Detail | | **In totaal** | **4.5/5** | 238 Reviews | | Gebruiksgemak | 4.1/5 | Based on overall reviews | | Klantenondersteuning | 4.5/5 | Based on overall reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Based on overall reviews | | Functies | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Pendo.io - **Locatie**: Raleigh, VS - **Founded**: 2014 ## Commercial Context - **Prijsmodel**: (Free version available) (Gratis proefversie) - **Target Audience**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000 - **Deployment & Platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Available Countries**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België and 209 more ## Functies - Aanpasbare sjablonen - Activiteitendashboard - Analyse van gebruikersonderzoek - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Communicatie via meerdere kanalen - Communicatiebeheer - Compliancebeheer - Conversies bijhouden - Dashboard - Engagement bijhouden - Enquêtes en feedback - Erkenning van medewerkers - Feedbackbeheer - Funnelanalyse - Gebruikers inwerken - Gebruikersinteractie bijhouden - Gedragsanalyse - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Heatmaps - Herinneringen - In-apps-gebeurtenissen bijhouden - Klantensegmenten - Klantgeschiedenis - Live chatten - Mijlpalen bijhouden - NPS-enquêtestructuur - Personeelsbeheer - Prestatiemeetwaarden - Priorisering - Projectplanning - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Roadmaps van producten - Samenwerkingstools - Taakbeheer - Tekstanalyse - Termijnbewaking - Tijd op site bijhouden - Visualisatie - Visuele analyse - Volgen en analyseren van gebruik - Volgen van gedrag - Waarschuwingen/Meldingen - Webverkeerrapportage - Zelfserviceportal ... and 27 more features ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Kwalitatieve data-analyse software](https://www.capterra.be/directory/31297/qualitative-data-analysis/software) - [Website analyse tools](https://www.capterra.be/directory/30073/web-analytics/software) - [Mobile analytics software](https://www.capterra.be/directory/30936/mobile-analytics/software) - [UX-tools (User Experience)](https://www.capterra.be/directory/31036/ux/software) ## Alternatieven 1. [Google Analytics 360](https://www.capterra.be/software/177042/google-analytics) — 4.7/5 (8088 reviews) 2. [Mixpanel](https://www.capterra.be/software/158740/mixpanel) — 4.5/5 (145 reviews) 3. [Hotjar](https://www.capterra.be/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Amplitude](https://www.capterra.be/software/158741/amplitude) — 4.6/5 (67 reviews) 5. [Aha\!](https://www.capterra.be/software/144020/aha) — 4.7/5 (560 reviews) ## Reviews ### "Very easy to use efficient tool for analysis." — 5.0/5 > **Antonio** | *14 mei 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pluspunten**: It's simple to use Pendo analytics to track a customer's travel and see how they connected with our items and highlights, it's simple to enable others with the device within the analytics space. Guides, client messages and occasion following are amazingly valuable highlights that are utilized decently, the integration with Salesforce and other frameworks could be a colossal additionally. I appreciate being able to burrow into a customer's history and instrument utilization, I can regularly troubleshoot and make choices on a client account without having to go back and forward a parcel, this implies I can work to assist a client and keep up moo FCR numbers. > > **Minpunten**: They have lovely vigorous division but one thing lost is CSV transfer for other field ids other than visitor/account id, I think the default widgets on dashboards might utilize an overhaul a bit and be more comprehensive. There are times when I'd adore to be able to bore down and grow a user's utilization or profile, but the screen isn't perfect for that, particularly on the off chance that the client has went through a parcel of time within the apparatus in a brief period, activities cover/ they cannot be isolated. > > Pendo is exceptionally valuable for understanding the conveyance focuses inside the item enrollment and client travel when they to begin with gotten to be a client, being able to know what highlights they have utilized and when they associating with them. Pendo analytics are so simple to utilize that I can see utilization measurements in a matter of minutes and give direction for choice focuses. Working behind the scenes to burrow more profound into client activities and confirm on the off chance that they're utilizing the device as expecting or taking after certain steps we've given them makes a difference resolve tickets without much back and forward. It's moreover incredible to be able to see what clients are centered on and where they spend their time, to approve changes, demands and center exertion. ----- ### "Pendo Analytics" — 5.0/5 > **Corey** | *20 mei 2025* | Informatietechnologie en -diensten | Recommendation rating: 7.0/10 > > **Pluspunten**: Pendo is an easy to use, intuitive analytics program. It gives easy interpretations of the data and has a solid GUI to create nice charts and graphs > > **Minpunten**: It's not as easy to implement as advertised. We had to get into the code and it was a little convoluted and difficult to set up > > Overall, solid. I like it better than Google Analytics or the only Omniture suite. It has a better UI and is simpler to use ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 januari 2020* | Internet | Recommendation rating: 0.0/10 > > **Pluspunten**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Minpunten**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "A Versatile Tool for Driving Adoption and Engagement" — 5.0/5 > **Antoine** | *15 december 2025* | Informatietechnologie en -diensten | Recommendation rating: 10.0/10 > > **Pluspunten**: Pendo stands out for its versatility. It’s not just a tool for product analytics—it combines user guidance, feedback collection, and engagement tracking in one platform. This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools. I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences. This has been invaluable for driving adoption and ensuring the right message reaches the right audience. > > **Minpunten**: The poll functionalities feel limited compared to other feedback tools. While they work for basic use cases, more advanced options like conditional logic or richer question types would make them far more powerful. Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale. > > My experience with Pendo has been great overall. It has helped me drive adoption, track engagement, and communicate effectively with internal stakeholders. The insights I’ve gained have informed product decisions and improved user experiences significantly. ----- ### "Pendo is a Lifesaver" — 4.0/5 > **Geverifieerde reviewer** | *5 december 2019* | Computersoftware | Recommendation rating: 9.0/10 > > **Pluspunten**: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. > > **Minpunten**: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. > > The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. ----- Page: 1 / 11\ Volgende: [Next page](https://www.capterra.be/software/151951/pendo-platform?page=2) ## Links - [View on Capterra](https://www.capterra.be/software/151951/pendo-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data