--- description: Ontdek de plus- en minpunten van Pendo en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.be/software/151951/pendo-platform Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/151951/pendo-platform?page=2) > Registreer gegevens over gebruikersgedrag, segmenteer gebruikers en onderneem vervolgens actie via berichten, enquêtes en peilingen binnen de toepassing. > > Oordeel: score van **4.5/5** door 238 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Pendo? Teams voor productbeheer, succesverhalen van klanten, klantenondersteuning, techniek, marketing, verkoop en gebruikerservaring ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 238 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.3/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Pendo.io - **Locatie**: Raleigh, VS - **Opgericht**: 2014 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare sjablonen - Activiteitendashboard - Analyse van gebruikersonderzoek - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Communicatie via meerdere kanalen - Communicatiebeheer - Compliancebeheer - Content maken - Contextafhankelijke richtlijnen - Conversies bijhouden - Dashboard - Engagement bijhouden - Enquêtes en feedback - Erkenning van medewerkers - Feedbackbeheer - Funnelanalyse - Gebruikers inwerken - Gebruikersinteractie bijhouden - Gedragsanalyse - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Heatmaps - Herinneringen - In-apps-gebeurtenissen bijhouden - Klantensegmenten - Klantgeschiedenis - Live chatten - NPS-enquêtestructuur - Personeelsbeheer - Prestatiemeetwaarden - Priorisering - Projectplanning - Pulse surveys - Rapportage en analyse - Rapportage en statistieken - Roadmaps van producten - Samenwerkingstools - Taakbeheer - Tekstanalyse - Termijnbewaking - Tijd op site bijhouden - Visualisatie - Visuele analyse - Volgen van gedrag - Waarschuwingen/Meldingen - Webverkeerrapportage - Zelfserviceportal ... en 27 meer functies ## Integraties (31 in totaal) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... en 16 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Kwalitatieve data-analyse software](https://www.capterra.be/directory/31297/qualitative-data-analysis/software) - [Website analyse tools](https://www.capterra.be/directory/30073/web-analytics/software) - [Mobile analytics software](https://www.capterra.be/directory/30936/mobile-analytics/software) - [UX-tools (User Experience)](https://www.capterra.be/directory/31036/ux/software) ## Alternatieven 1. [Google Analytics 360](https://www.capterra.be/software/177042/google-analytics) — 4.7/5 (8089 reviews) 2. [Mixpanel](https://www.capterra.be/software/158740/mixpanel) — 4.5/5 (145 reviews) 3. [Hotjar](https://www.capterra.be/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Amplitude](https://www.capterra.be/software/158741/amplitude) — 4.6/5 (67 reviews) 5. [Lucky Orange](https://www.capterra.be/software/150695/lucky-orange) — 4.7/5 (260 reviews) ## Reviews ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 november 2022* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Minpunten**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo Analytics" — 5.0/5 > **Corey** | *20 mei 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Pendo is an easy to use, intuitive analytics program. It gives easy interpretations of the data and has a solid GUI to create nice charts and graphs > > **Minpunten**: It's not as easy to implement as advertised. We had to get into the code and it was a little convoluted and difficult to set up > > Overall, solid. I like it better than Google Analytics or the only Omniture suite. It has a better UI and is simpler to use ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 januari 2020* | Internet | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Minpunten**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "A Versatile Tool for Driving Adoption and Engagement" — 5.0/5 > **Antoine** | *15 december 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Pendo stands out for its versatility. It’s not just a tool for product analytics—it combines user guidance, feedback collection, and engagement tracking in one platform. This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools. I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences. This has been invaluable for driving adoption and ensuring the right message reaches the right audience. > > **Minpunten**: The poll functionalities feel limited compared to other feedback tools. While they work for basic use cases, more advanced options like conditional logic or richer question types would make them far more powerful. Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale. > > My experience with Pendo has been great overall. It has helped me drive adoption, track engagement, and communicate effectively with internal stakeholders. The insights I’ve gained have informed product decisions and improved user experiences significantly. ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 mei 2019* | Telecommunicatie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Minpunten**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- Pagina: 1 / 11\ Volgende: [Volgende pagina](https://www.capterra.be/software/151951/pendo-platform?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/151951/pendo-platform) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Gestructureerde gegevens