--- description: Ontdek de plus- en minpunten van Helpshift en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpshift - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software en ticketsystemen](/directory/30008/help-desk/software) > [Helpshift](/software/150923/helpshift) # Helpshift Canonical: https://www.capterra.be/software/150923/helpshift Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/150923/helpshift?page=2) > Helpshift is het toonaangevende automatiseringsplatform voor klantenservice. > > Oordeel: score van **3.9/5** door 29 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Helpshift? Voor bedrijven van elke omvang en verticale markten die op zoek zijn naar directe, proactieve en gepersonaliseerde klantenondersteuning in de app. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **3.9/5** | 29 Reviews | | Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Helpshift - **Locatie**: San Francisco, VS - **Opgericht**: 2011 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proefversie) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Hebreeuws, Hongaars, Iers, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Oekraïens, Pools, Portugees, Russisch, Spaans, Thai, Tsjechisch, Turks, Zweeds - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 209 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Activiteitendashboard - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - Bestanden delen - CRM - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Geotargeting - Inboxbeheer - Kennisbankbeheer - Klantendatabase - Live chatten - Macro's/reacties via sjablonen - Mobiele toegang - Offline formulier - Oproepen opnemen - Oproepen routeren - Overdrachten en routering - Priorisering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Realtime chatten - Samenwerkingstools - Scherm delen - Third-Party Integrations - Toegang en controle op afstand - Toegangsopties/machtigingen - Transcripten/chatgeschiedenis - Voor meerdere talen - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (12 in totaal) - Campaign Monitor by Marigold - Constant Contact - Dropbox Business - Gmail - Google Analytics 360 - Google Calendar - Mailchimp - Meta for Business - QuickBooks Online Advanced - Salesforce Sales Cloud - Twitter/X - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software en ticketsystemen](https://www.capterra.be/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.be/directory/22/customer-service/software) - [Live chat software](https://www.capterra.be/directory/30797/live-chat/software) - [Customer support software](https://www.capterra.be/directory/32315/customer-support/software) - [Contactcenter software](https://www.capterra.be/directory/32035/contact-center/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.be/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Zoho Desk](https://www.capterra.be/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [Bitrix24](https://www.capterra.be/software/113540/bitrix24) — 4.2/5 (987 reviews) ## Reviews ### "Effective Ticketing Software for Chats" — 5.0/5 > **Fabiana** | *20 februari 2020* | Outsourcing/Offshoring | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. > > **Minpunten**: Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. > > We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. ----- ### "Review as a Team leader" — 4.0/5 > **Nikhilesh** | *20 augustus 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ease of use Can create different types of views as per the requirement Reports and analysis > > **Minpunten**: Can't export to tickets in excel Slow while assigning tickets in bulk > > Efficient ----- ### "Good platfom to reply Mobile app support tickets, but it lacks features." — 3.0/5 > **Marcio Hoerlle** | *16 oktober 2018* | Internet | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. > > **Minpunten**: it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. > > It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. ----- ### "Artificial intelligence is the future,so is Helpshift." — 4.0/5 > **Abimbola** | *6 september 2018* | Entertainment | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. > > **Minpunten**: We have used this for less than a six month period,however I have been satisfied with the quality of service so far. > > Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. ----- ### "Customer facing first" — 4.0/5 > **Richard** | *27 maart 2017* | Computergames | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. > > **Minpunten**: The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. > > HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.be/software/150923/helpshift?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/150923/helpshift) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens