---
description: Ontdek de plus- en minpunten van CallTools en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's  op Capterra België.
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title: CallTools - Bekijk prijzen, reviews en scores - Capterra België 2026
---

Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software)

# CallTools

Canonical: https://www.capterra.be/software/149510/call-center-software

Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.be/software/149510/call-center-software?page=2)

> Voorspellende, power en preview nummerselectie met ingebouwde webtelefoon, CRM en eigen intern ondersteuningsteam.
> 
> Oordeel: score van **4.8/5** door 156 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt CallTools?

Deze oplossing wordt gebruikt door BPO's, callcenters, telemarketing, afsprakenplanners, verkoop- en klantenondersteuningscentra met 50-100 medewerkers of CRM-gebruikers die alleen met live klanten, leads en prospects willen praten.

## Snelle statistieken en scores

| Metriek | Beoordelen | Details |
| **In totaal** | **4.8/5** | 156 Reviews |
| Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews |
| Functies | 4.8/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: CallTools
- **Locatie**: Irvine, VS
- **Opgericht**: 2014

## Commerciële context

- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Canada, Verenigde Staten

## Functies

- Automatic call distribution (ACD)
- Automatisch nummers kiezen
- Automatische nummerkiezer
- Beller-ID
- Bellijstbeheer
- CRM
- Callcenterbeheer
- Campagnebeheer
- Communicatie via meerdere kanalen
- Contactenbeheer
- Controle van oproepen
- Dashboard
- Geautomatiseerde routing
- IVR
- Inbound callcenter
- Integratie van computertelefonie
- Interactie bijhouden
- Leads beheren
- Lijstbeheer
- Oproepen bijhouden
- Oproepen doorsturen
- Oproepen opnemen
- Oproepen rapporteren
- Oproepen routeren
- Oproepregistratie
- Oproepscripts
- Outbound callcenter
- Predictief kiezen
- Prestatiebeheer
- Rapportage en analyse
- Rapportage en statistieken
- SIP-trunking
- VoIP
- Voicemail
- Wachtrijbeheer

## Integraties (33 in totaal)

- 3CLogic
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- DebtPayPro
- Gmail
- Google Maps
- Google Sheets
- HighLevel
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub

... en 18 meer integraties

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Call center software](https://www.capterra.be/directory/30007/call-center/software)

## Gerelateerde categorieën

- [Call center software](https://www.capterra.be/directory/30007/call-center/software)
- [Telefonie software](https://www.capterra.be/directory/30084/telephony/software)
- [Inside sales software](https://www.capterra.be/directory/30680/inside-sales/software)
- [VoIP-software](https://www.capterra.be/directory/30940/voip/software)
- [Telemarketing software](https://www.capterra.be/directory/31034/telemarketing/software)

## Alternatieven

1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (324 reviews)
2. [Kixie PowerCall](https://www.capterra.be/software/135636/kixie-powercall) — 4.6/5 (295 reviews)
3. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (224 reviews)
4. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (482 reviews)
5. [Call Logic](https://www.capterra.be/software/164101/call-logic) — 4.7/5 (56 reviews)

## Reviews

### "Useful tool for customer service" — 5.0/5

> **Daniel Alejandro** | *24 januari 2019* | Consumentendiensten | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.
> 
> **Minpunten**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.
> 
> This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

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### "Quality Software, Exemplary Support" — 5.0/5

> **Eric** | *21 augustus 2024* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Their customer service is spectacular.  Any time that I have a problem, it's solved the same day.
> 
> **Minpunten**: The complexity.  This software comes with a massive learning curve.

-----

### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5

> **Maria Lenin** | *17 augustus 2018* | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.
> 
> **Minpunten**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

-----

### "Great service" — 5.0/5

> **Jason** | *19 juni 2024* | Vastgoed | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: We love the ease and set up. We like being able to review our calls.
> 
> **Minpunten**: It took us a while to figure out why we had audio issues and thanks to support we fixed it.
> 
> Was great. Michael helped us resolve some audio issues and made sure we were taken care of.

-----

### "Calltools is the best software to run a successful call center" — 5.0/5

> **Hannah** | *9 februari 2023* | Telecommunicatie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\!
> 
> **Minpunten**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\!
> 
> My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\!

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Pagina: 1 / 8\
Volgende: [Volgende pagina](https://www.capterra.be/software/149510/call-center-software?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.be/software/149510/call-center-software)

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