--- description: Ontdek de plus- en minpunten van CallTools en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.be/software/149510/call-center-software Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/149510/call-center-software?page=2) > Voorspellende, power en preview nummerselectie met ingebouwde webtelefoon, CRM en eigen intern ondersteuningsteam. > > Oordeel: score van **4.8/5** door 155 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt CallTools? Deze oplossing wordt gebruikt door BPO's, callcenters, telemarketing, afsprakenplanners, verkoop- en klantenondersteuningscentra met 50-100 medewerkers of CRM-gebruikers die alleen met live klanten, leads en prospects willen praten. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.8/5** | 155 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews | | Functies | 4.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: CallTools - **Locatie**: Irvine, VS - **Opgericht**: 2014 ## Commerciële context - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Canada, Verenigde Staten ## Functies - Automatic call distribution (ACD) - Automatisch nummers kiezen - Automatische nummerkiezer - Beller-ID - Bellijstbeheer - CRM - Callcenterbeheer - Campagnebeheer - Communicatie via meerdere kanalen - Contactenbeheer - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Inbound callcenter - Integratie van computertelefonie - Interactie bijhouden - Leads beheren - Lijstbeheer - Oproepen bijhouden - Oproepen doorsturen - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Outbound callcenter - Predictief kiezen - Prestatiebeheer - Rapportage en analyse - Rapportage en statistieken - SIP-trunking - VoIP - Voicemail - Wachtrijbeheer ## Integraties (33 in totaal) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... en 18 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Telefonie software](https://www.capterra.be/directory/30084/telephony/software) - [Inside sales software](https://www.capterra.be/directory/30680/inside-sales/software) - [VoIP-software](https://www.capterra.be/directory/30940/voip/software) - [Telemarketing software](https://www.capterra.be/directory/31034/telemarketing/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [Kixie PowerCall](https://www.capterra.be/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 3. [JustCall](https://www.capterra.be/software/157853/justcall) — 4.1/5 (224 reviews) 4. [Five9](https://www.capterra.be/software/132405/five9) — 4.2/5 (481 reviews) 5. [Call Logic](https://www.capterra.be/software/164101/call-logic) — 4.7/5 (56 reviews) ## Reviews ### "Great AutoDial and Management Oversight ability" — 4.0/5 > **Nikolai** | *19 oktober 2017* | Draadloos | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. > > **Minpunten**: The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. > > The ability to have better management oversight and for team to make more calls. ----- ### "Great service" — 5.0/5 > **Jason** | *19 juni 2024* | Vastgoed | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We love the ease and set up. We like being able to review our calls. > > **Minpunten**: It took us a while to figure out why we had audio issues and thanks to support we fixed it. > > Was great. Michael helped us resolve some audio issues and made sure we were taken care of. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17 augustus 2018* | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Minpunten**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "Best Dialer" — 5.0/5 > **David** | *20 oktober 2024* | Duurzaamheid en milieu | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC. > > **Minpunten**: I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup. > > I had a great experience with it. It is the best dialer we’ve used. ----- ### "CallTools - quick to respond customer service." — 5.0/5 > **Ludwig** | *18 november 2024* | Vastgoed | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: CS is quick to respond, works in understanding the issue and suggest the best approach to solve any problem. > > **Minpunten**: Haven't had any issue so far with their customer support ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.be/software/149510/call-center-software?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/149510/call-center-software) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens