ConnectWise Control

Wie gebruikt ConnectWise Control?

IT Professionals

Wat is ConnectWise Control?

ConnectWise Control (voorheen ScreenConnect) is een volledig functionele oplossing voor ondersteuning op afstand. De software geeft je de mogelijkheid om apparaten op afstand te bekijken en te ondersteunen vanaf elke locatie met een internetverbinding. Als technicus, ongeacht of je nu in de eerste plaats de persoonlijke computers van je klanten of een enorme bedrijfsinfrastructuur ondersteunt, kun je door de mogelijkheid om problemen snel en effectief op te lossen tijd besparen en de klanttevredenheid verbeteren.

ConnectWise Control - Details

ConnectWise

https://www.connectwise.com/software/control

Opgericht in 1982

ConnectWise Control - Prijsoverzicht

ConnectWise Control heeft een gratis versie en biedt een gratis proefperiode. ConnectWise Control betaalde versie vanaf US$ 24,00/maand.

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Beginprijs

US$ 24,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

Kantooruren

Online

Functies van ConnectWise Control

  • Aanpasbare branding
  • Beheer van IT-assets
  • Beheer van Service Level Agreements (SLA's)
  • Callcenterbeheer
  • Communicatie via meerdere kanalen
  • Documenten opslaan
  • E-mailintegratie
  • Geautomatiseerde routing
  • Integratie van sociale media
  • Interactie bijhouden
  • Kennisbankbeheer
  • Macro's/reacties via sjablonen
  • Netwerkcontrole
  • Rapportage en analyse
  • Realtime chatten
  • Ticketbeheer
  • Toegang en controle op afstand
  • Waarschuwingen / Escalatie
  • Workflowconfiguratie
  • Zelfserviceportal

Bekijk de volledige lijst van Helpdesk software

  • Afsprakenbeheer
  • Callcenterbeheer
  • E-mailbeheer
  • Enquêtes en feedback
  • Integratie van sociale media
  • Kennisbank
  • Live chatten
  • Prestatiemeetwaarden
  • Virtuele assistent
  • Waarschuwingen / Escalatie
  • Wachtrijbeheer
  • Workflowbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van Klantenservice software

  • Afdrukken op afstand
  • Bestandsoverdracht
  • Diagnostische hulpmiddelen
  • Externe toegang
  • Mobiele toegang
  • Probleemoplossing
  • Rapportage en analyse
  • Realtime chatten
  • Samenwerking
  • Scherm delen
  • Schermopname
  • Toegang tot meerdere monitoren
  • Toegangsbeheer

Bekijk de volledige lijst van Remote desktop software

  • Brainstormen
  • Contactenbeheer
  • Contentbeheer
  • Discussieforums
  • Documentbeheer
  • Kalenderbeheer
  • Projectbeheer
  • Realtime bewerken
  • Taakbeheer
  • Versiebheer
  • Videovergaderen

Bekijk de volledige lijst van Samenwerkingssoftware

  • Bestanden delen
  • Diagnostische hulpmiddelen
  • Enquêtes en feedback
  • Realtime chatten
  • Scherm delen
  • Sessieoverdracht
  • Sessies opnemen

Bekijk de volledige lijst van Software voor ondersteuning op afstand

  • Activiteit-/nieuwsfeed
  • Audio-oproepen
  • Bestanden delen
  • Discussiethreads
  • Enquêtes en feedback
  • Integratie van derden
  • Mobiele toegang
  • Realtime chatten
  • Taakbeheer
  • Videovergaderen
  • Waarschuwingen/Meldingen
  • Zoeken

Bekijk de volledige lijst van Teamcommunicatie software

  • Activiteiten van werknemers monitoren
  • Beheer van vergaderingen
  • Elektronische handtekening
  • Externe ondersteuning
  • Externe toegang
  • Live chatten
  • Samenwerking
  • Softphone
  • Taakbeheer
  • Tijdzones bijhouden
  • Videochat
  • Webvergaderen

Bekijk de volledige lijst van Thuiswerksoftware

  • Agendabeheer
  • Beheer van deelnemers
  • Bestuursvergaderingen
  • Commissievergaderingen
  • Interne vergaderingen
  • Materialenbeheer
  • Notulenbeheer
  • Plannen
  • Reisgerelateerde diensten
  • Reserveren van vergaderruimte
  • Stembeheer
  • Tools voor opvolging van vergaderingen
  • Uitnodigingsbeheer
  • Volgen van actie-items
  • Voorbereiden van vergaderingen
  • Wetgevende vergaderingen

Bekijk de volledige lijst van Vergadersoftware

ConnectWise Control alternatieven

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Reviews van ConnectWise Control

5 van 1.631 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,6/5
Klantenservice
4,4/5
Functies
4,5/5
Waar voor je geld
4,6/5
Jeev Y.
IT Lead
Farmaceutica, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2/7/2019

"If you value your time and energy, use this software"

Opmerkingen: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pluspunten: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Minpunten: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

  • Bron van de reviewer 
  • Beoordeeld op 2/7/2019
Senad H.
Founder / CEO
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30/8/2020

"Better than TeamViewer"

Opmerkingen: We manage large number of clients, some of them with unattended access and others without installing the client (on demand). After trial we have strong prositive impression with the functionalities and usability of the software. There was small fear of switching from a different product but the transition went smooth. We find some new functionality that we can use every week :)

Pluspunten: Transition was easy both from our and the client side. Non of our clients had any experience with ConnectWise control but all were happy with the product and the service.
Connecting to the clients are easy, but what we liked the most is the extensive information about the client that is obtained by the ConnectWise Control (connection history, notes, run commands, view and kill processes). This is highly recommended software for any IT service company.

Minpunten: So far (few months) we didn't have or find any problems with the ConnectWise control. Hope it will stay that way :)

  • Bron van de reviewer 
  • Beoordeeld op 30/8/2020
Adam B.
IT
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 28/6/2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Opmerkingen: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pluspunten: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Minpunten: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Bron van de reviewer 
  • Beoordeeld op 28/6/2019
Aaron V.
Support Desk Specialist
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30/7/2020

"Robust Remote Management Software, But Background Software Can Be Slow"

Opmerkingen: I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.

Pluspunten: I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Minpunten: When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

  • Bron van de reviewer 
  • Beoordeeld op 30/7/2020
David R.
IT Manager
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25/2/2020

"Overwhelmingly simple yet effective"

Opmerkingen: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Pluspunten: - Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Minpunten: - Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

  • Bron van de reviewer 
  • Beoordeeld op 25/2/2020