ConnectWise Control

ConnectWise Control

door ConnectWise

Wie gebruikt ConnectWise Control?

IT Professionals

Wat is ConnectWise Control?

ConnectWise Control (voorheen ScreenConnect) is een volledig functionele oplossing voor ondersteuning op afstand. De software geeft je de mogelijkheid om apparaten op afstand te bekijken en te ondersteunen vanaf elke locatie met een internetverbinding. Als technicus, ongeacht of je nu in de eerste plaats de persoonlijke computers van je klanten of een enorme bedrijfsinfrastructuur ondersteunt, kun je door de mogelijkheid om problemen snel en effectief op te lossen tijd besparen en de klanttevredenheid verbeteren.

ConnectWise Control - Details

ConnectWise

https://www.connectwise.com/software/control

Opgericht in 1982

ConnectWise Control - Prijsoverzicht

ConnectWise Control heeft een gratis versie en biedt een gratis proefperiode. ConnectWise Control betaalde versie vanaf US$ 24,00/maand.

Beginprijs

US$ 24,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Geïnstalleerd - Mac

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Documentatie

Ondersteuning

Kantooruren

Online

Functies van ConnectWise Control

Helpdesk software
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Afsprakenbeheer
Callcenterbeheer
E-mailbeheer
Enquêtes en feedback
Integratie van sociale media
Kennisbank
Live chatten
Prestatiemeetwaarden
Virtuele assistent
Waarschuwingen / Escalatie
Wachtrijbeheer
Workflowbeheer
Zelfserviceportal
Afdrukken op afstand
Bestandsoverdracht
Diagnostische hulpmiddelen
Externe toegang
Mobiele toegang
Probleemoplossing
Rapportage en analyse
Realtime chatten
Samenwerking
Scherm delen
Schermopname
Toegang tot meerdere monitoren
Toegangsbeheer
Brainstormen
Contactenbeheer
Contentbeheer
Discussieforums
Documentbeheer
Kalenderbeheer
Projectbeheer
Realtime bewerken
Taakbeheer
Versiebheer
Videovergaderen
Bestanden delen
Diagnostische hulpmiddelen
Enquêtes en feedback
Realtime chatten
Scherm delen
Sessieoverdracht
Sessies opnemen
Activiteit-/nieuwsfeed
Audio-oproepen
Bestanden delen
Discussiethreads
Enquêtes en feedback
Integratie van derden
Mobiele toegang
Realtime chatten
Taakbeheer
Videovergaderen
Waarschuwingen/Meldingen
Zoeken
Activiteiten van werknemers monitoren
Beheer van vergaderingen
Elektronische handtekening
Externe ondersteuning
Externe toegang
Live chatten
Samenwerking
Softphone
Taakbeheer
Tijdzones bijhouden
Videochat
Webvergaderen
Agendabeheer
Beheer van deelnemers
Bestuursvergaderingen
Commissievergaderingen
Interne vergaderingen
Materialenbeheer
Notulenbeheer
Plannen
Reisgerelateerde diensten
Reserveren van vergaderruimte
Stembeheer
Tools voor opvolging van vergaderingen
Uitnodigingsbeheer
Volgen van actie-items
Voorbereiden van vergaderingen
Wetgevende vergaderingen

Reviews van ConnectWise Control

5 van 1.625 reviews worden weergegeven

In totaal
4,7/5
Gebruiksgemak
4,6/5
Klantenservice
4,4/5
Functies
4,5/5
Waar voor je geld
4,6/5
Jeev Y.
IT Lead
Farmaceutica, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2/7/2019

"If you value your time and energy, use this software"

Opmerkingen: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pluspunten: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Minpunten: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

  • Bron van de reviewer 
  • Beoordeeld op 2/7/2019
David R.
IT Manager
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25/2/2020

"Overwhelmingly simple yet effective"

Opmerkingen: Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Pluspunten: - Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Minpunten: - Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

  • Bron van de reviewer 
  • Beoordeeld op 25/2/2020
James D.
CEO
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 28/5/2020

"The best remote access platform"

Opmerkingen: I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.

Pluspunten: Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.

Minpunten: Not being able to remote into physical machines that don't have a connected display is super annoying.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 28/5/2020
Adam B.
IT
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 28/6/2019

"The price is right, it has enough features that were not that easy to integrate, its reputation has"

Opmerkingen: see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pluspunten: THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Minpunten: Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

  • Bron van de reviewer 
  • Beoordeeld op 28/6/2019
Ian G.
Director
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 5/3/2020

"Forced away from LogMeIn because of price and have never looked back"

Pluspunten: We used to use LogMein and and no reason to consider changing from it until they increased their prices massively. We trailed Screen Connect and have never look back. It's better in every way for Remote Control of client systems.

Minpunten: I'd love it to have some more detailed inventory facility.

  • Bron van de reviewer 
  • Beoordeeld op 5/3/2020