--- description: Ontdek de plus- en minpunten van Nextiva Contact Center en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's op Capterra België. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Contact Center - Bekijk prijzen, reviews en scores - Capterra België 2026 --- Breadcrumb: [Startpagina](/) > [Call center software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.capterra.be/software/145004/nextiva-call-center Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/145004/nextiva-call-center?page=2) > Zakelijke telefonie-oplossing met automatische telefoniste, lijnspiegeling, doorschakelen van oproepen, wachtrijen en opnamefuncties. > > Oordeel: score van **4.5/5** door 112 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Nextiva Contact Center? Elk bedrijf dat op zoek is naar een functierijk, gebruiksvriendelijk platform. ## Snelle statistieken en scores | Metriek | Beoordelen | Details | | **In totaal** | **4.5/5** | 112 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Nextiva - **Locatie**: Scottsdale, VS - **Opgericht**: 2008 ## Commerciële context - **Beginprijs**: US$ 30,00 - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Activiteitendashboard - Automated Attendant - Automatic call distribution (ACD) - Automatische nummerkiezer - CRM - Callcenterbeheer - Campagnebeheer - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Controle van oproepen - Dashboard - Feedbackbeheer - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - IVR - Integratie van computertelefonie - Interactie bijhouden - Klantgeschiedenis - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - PBX - Personeelsplanning - Planning voor terugbellen - Prestatiemeetwaarden - Rapportage en analyse - Third-Party Integrations - VoIP - Voicemail - Voor callcenters - Wachtrijbeheer - Werkprognoses - Workflowbeheer ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Call center software](https://www.capterra.be/directory/30007/call-center/software) ## Gerelateerde categorieën - [Call center software](https://www.capterra.be/directory/30007/call-center/software) - [Zakelijke telefoonsystemen](https://www.capterra.be/directory/31101/business-phone-systems/software) - [Telefonie software](https://www.capterra.be/directory/30084/telephony/software) - [Customer engagement software](https://www.capterra.be/directory/30906/customer-engagement/software) - [Customer communication management software](https://www.capterra.be/directory/31002/customer-communications-management/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.be/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [DialedIn CCaaS](https://www.capterra.be/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [Nextiva](https://www.capterra.be/software/175788/nextiva) — 4.6/5 (915 reviews) 4. [Zendesk Suite](https://www.capterra.be/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Calabrio ONE](https://www.capterra.be/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "Great Contact Center features" — 5.0/5 > **Jeremy** | *21 mei 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. > > **Minpunten**: Literally no dislikes thus far - way better than Dialpad. ----- ### "Nextiva VOIP & Call Center are Excellent for Business" — 5.0/5 > **Jesse** | *30 januari 2024* | Consumentengoederen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day. > > **Minpunten**: Not having found Nextiva sooner to switch to. > > The experience has been excellent and did I mention their Amazing Support\! ----- ### "DO NOT BUY" — 1.0/5 > **Juan** | *11 december 2019* | Outsourcing/Offshoring | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Nothing. not a single thing... it's all glitchy > > **Minpunten**: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy\! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support. > > Its been like walking across the Mojave desert barefoot. ----- ### "Best Call Center Out" — 5.0/5 > **Robert** | *24 januari 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva. > > **Minpunten**: The process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal. ----- ### "Nextiva is a Top Tier SaaS" — 5.0/5 > **Barbara** | *28 januari 2024* | Verzekeringen | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that. > > **Minpunten**: I have yet to come across and features that i dislike or that i cant find a new use for. > > My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use. ----- Pagina: 1 / 6\ Volgende: [Volgende pagina](https://www.capterra.be/software/145004/nextiva-call-center?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.be/software/145004/nextiva-call-center) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens