NewBook

Wie gebruikt NewBook?

NewBook is a powerful solution for a wide range of properties, such as RV Parks, Campgrounds, Hotels, Resorts, Villas, Motels and Marinas.

Wat is NewBook?

NewBooks Tourism Technology Platform was designed to help accommodation businesses streamline their operations, reduce costs, and boost revenue. Our end-to-end solution aims to deliver everything our clients need to succeed, including hardware, software, and services. With a Booking Engine, Property Management System, Channel Manager, Self-Service Technology, website design and hosting services, and even more packed into one central platform, its property management made easy!

NewBook - Details

NewBook

https://www.newbook.cloud

Opgericht in 2010

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NewBook - prijsoverzicht

NewBook heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

NewBook - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online

Functies van NewBook

  • Beheer van sitereserveringen
  • Energierekeningen
  • In- en uitchecken van gasten
  • Multilocatie
  • Online reserveringen
  • Sitemaps
  • Vergunningenbeheer
  • Verhuurbeheer
  • Verkooppunt

Bekijk de volledige lijst van Camping software

  • GDS/OTA-integratie
  • Huishoudbeheer
  • Kassabeheer
  • Meerdere panden
  • Online reserveren
  • Personeelsbeheer
  • Prijsoptimalisatie
  • Privéruimten
  • Reputatiebeheer
  • Reserveringenbeheer
  • Slaapzalen
  • Verkooppunt

Bekijk de volledige lijst van Hostel management software

  • Kill switch
  • Promotiebeheer
  • Reserveringenbeheer
  • Restrictiebeheer
  • Tariefbeheer
  • Voorraadbeheer

Bekijk de volledige lijst van Hotel channel manager software

  • CRM
  • Catering
  • Enkelvoudig vastgoed
  • GDS/OTA-integratie
  • Geïntegreerde boekhouding
  • Loyaliteitsprogramma
  • Marketingautomatisering
  • Meerdere panden
  • Onderhoudsbeheer
  • Online reserveren
  • Personeelsbeheer
  • Verkooppunt
  • Verlengd verblijf
  • Voor vakantieverhuur

Bekijk de volledige lijst van Hotel software

  • Aanwezigheidsbeheer
  • Factureren
  • Faculteits- en personeelsbeheer
  • Kalenderbeheer
  • Klantenbeheer
  • Medisch beheer
  • Online registratie
  • Portal voor ouders
  • Programmabeheer
  • Voor zomerkampen

Bekijk de volledige lijst van Kampbeheer software

  • Beheer van gastervaringen
  • Betalingen verwerken
  • Communicatie met gasten
  • Contactenbeheer
  • Eigenaarsverklaringen
  • Huishoudbeheer
  • Leads beheren
  • Leveranciersbeheer
  • Provisiebeheer
  • Reserveringenbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Reserveringssysteem vakantiehuizen

  • CRM
  • Groepsreserveringen
  • Klantenondersteuning
  • Notities bij reserveringen
  • Promotiebeheer
  • Reserveren van activiteiten
  • Reservering door derden
  • Reserveringsbeheer voor kamers
  • Tariefbeheer

Bekijk de volledige lijst van Reserveringssystemen

NewBook alternatieven

Meer alternatieven voor NewBook

Reviews van NewBook

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,6
Klantenservice 4,7
Functies 4,5
Waar voor je geld 4,2

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Jermaine W.
Consultant
Horeca
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 15/11/2017

"Amazing!"

Pluspunten: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Minpunten: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Antwoord van de leverancier

van NewBook op 20/12/2017

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

  • Bron van de reviewer 
  • Beoordeeld op 15/11/2017
Prasad K.
Business owner
Horeca, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    1 /5
  • Functies en functionaliteit
    2 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 15/4/2019

"Very unprofessional team ,"

Opmerkingen: Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pluspunten: Payment system integration, and taking payment is very easy

Minpunten: Support very poor , very complex to use , do not provide connection to lot of websites

Antwoord van de leverancier

van NewBook op 24/4/2019

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

  • Bron van de reviewer 
  • Beoordeeld op 15/4/2019
Pelin U.
Complex General Manager
Horeca, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26/11/2020

"NewBook combines multiple booking channels for us"

Opmerkingen: NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pluspunten: Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Minpunten: NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Antwoord van de leverancier

van NewBook op 4/12/2020

Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

  • Bron van de reviewer 
  • Beoordeeld op 26/11/2020
Lorraine E.
Marketing Manager
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 23/11/2017

"Good training and the team always responds to our queries quickly."

Opmerkingen: Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell.
Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pluspunten: Emailing guests within the system.
Sending SMS to guests.
Printing of guest registration cards.
Automatic sending of emails to guests prior to arrival.
Automatic sending of emails to guests when in house.
Automatic sending of emails prior to guest departure.
Automatic sending of questionnaires.

Antwoord van de leverancier

van NewBook op 20/12/2017

Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

  • Bron van de reviewer 
  • Beoordeeld op 23/11/2017
Glenn H.
Manager
Horeca, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 21/12/2018

"Best in it's class ... but could be better"

Opmerkingen: Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Pluspunten: The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Minpunten: For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

Antwoord van de leverancier

van NewBook op 26/12/2018

Hi Glenn,
Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know.
Kind Regards,
The NewBook Team

  • Bron van de reviewer 
  • Beoordeeld op 21/12/2018