BOSS Solutions Suite

BOSS Solutions Suite

door BOSS Solutions

Wie gebruikt BOSS Solutions Suite?

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

Wat is BOSS Solutions Suite?

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

BOSS Solutions Suite - Details

BOSS Solutions

http://www.boss-solutions.com/

Opgericht in 1997

BOSS Solutions Suite - Prijsoverzicht

BOSS Solutions Suite heeft geen gratis versie maar biedt wel een gratis proefperiode. BOSS Solutions Suite betaalde versie vanaf US$ 19,00/maand.

Beginprijs

US$ 19,00/maand

Prijsinformatie

Three options ($19, $39,$69) billed per agent per month includes support

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Geïnstalleerd - Windows

Mobiel - iOS native

Mobiel - Android native

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van BOSS Solutions Suite

CMDB-software
Automatische apparaatherkenning
Beheer van IT-assets
Configuratiebeheer
Gegevensvisualisatie
Impactbeheer
In kaart brengen van relaties
Licentiebeheer
Prestatie bewaken
Veranderingsbeheer
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Auditbeheer
Compliance bijhouden
Configuratiebeheer
Contract- en licentiebeheer
Inkoopbeheer
Kosten bijhouden
Leveranciersbeheer
Onderhoudsbeheer
Voorraadbeheer
Vorderingenbeheer
Beheer van IT-assets
Contractbeheer
Incidentenbeheer
Kennisbeheer
Releasebeheer
Servicecatalogus
Servicerapportage
Ticketbeheer
Zelfserviceportal
Assets volgen
Beschikbaarheidsbeheer
Configuratiebeheer
Contract- en licentiebeheer
Incidentenbeheer
Probleembeheer
Projectbeheer
Veranderingsbeheer
Versie- en implementatiebeheer
Zelfserviceportal
Auditing van problemen
Dashboard
Escalatiebeheer
Kennisbankbeheer
Opdrachtenbeheer
Projectbeheer
Taakbeheer
Terugkerende problemen
Uitgifteplanning
Afstandsbediening
Beheer van IT-assets
CMDB
Incidentenbeheer
Inkoopbeheer
Kennisbank
Mobiele toegang
SLA-beheer
Veranderingsbeheer
Zelfserviceportal

Reviews van BOSS Solutions Suite

5 van 92 reviews worden weergegeven

In totaal
4,6/5
Gebruiksgemak
4,5/5
Klantenservice
4,8/5
Functies
4,4/5
Waar voor je geld
4,7/5
William ".
I.T. Support Specialist Supervisor
Nutsbedrijven, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 17/6/2020

"BOSS Support Central - A Remote Support Must Have!"

Opmerkingen: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pluspunten: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Minpunten: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

  • Bron van de reviewer 
  • Beoordeeld op 17/6/2020
Ronald B.
Director of Information Technology
Overheidsadministratie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16/1/2020

"Excellent platform for Service Desk"

Opmerkingen: We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pluspunten: Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Minpunten: At this time we do not have any issues with the platform.

  • Bron van de reviewer 
  • Beoordeeld op 16/1/2020
Ginger J.
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 15/3/2017

"Technology Specialist"

Opmerkingen: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

  • Bron van de reviewer 
  • Beoordeeld op 15/3/2017
Ryan M.
IT Service Desk Manager
Bouw, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 17/6/2020

"No programming knowledge No problem"

Opmerkingen: My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Pluspunten: Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Minpunten: With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

  • Bron van de reviewer 
  • Beoordeeld op 17/6/2020
Kurt W.
Systems Administrator
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 17/6/2020

"Best Help Desk software we've ever used"

Opmerkingen: Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.

Pluspunten: The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

Minpunten: Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.

  • Bron van de reviewer 
  • Beoordeeld op 17/6/2020